Service and Support
Aruba Airwave's customer service and support are generally well-regarded with ratings around 8/10, although experiences vary. Customers appreciate quick escalation and access to experienced personnel. Tech support effectively resolves issues but sometimes struggles with integration challenges and escalation speed. Comparatively, Cisco is considered faster with a more straightforward escalation process. Multilingual communication and pleasant interactions also positively reflect on customer service. Nonetheless, some customers utilize local contractors for more tailored assistance.
Deployment
Aruba Airwave's initial setup is generally easy and straightforward, especially for those familiar with wireless networks. Most users find it simple and quick, often taking less than a few hours to deploy. The setup involves downloading and configuring software, with consideration needed for server specifications. While some users can manage it alone, others utilize team support. Experience levels may impact perceived difficulty, with experienced users often finding it effortless.
Scalability
Aruba Airwave is recognized for its effective scalability, accommodating various user capacities. Organizations frequently report deployments ranging from small to large environments, with some reaching thousands of users. Scalability is well-regarded, often rated highly. Licensing per device contributes to flexibility, though expansion may require additional hardware resources. Users highlight scalability up to enterprise levels but also point out limitations depending on company needs. Multiple staff members are typically involved in its upkeep and administration.
Stability
Aruba Airwave is widely considered stable, receiving ratings mostly between nine and ten. Users appreciate its reliability, reporting accuracy, and smooth integration with other vendors. While some experience performance issues during high-density events, they acknowledge its overall strong stability. Hosted on AWS cloud, occasional downtime is reported, yet it remains a dependable choice. Many users commend it for being hands-off and efficient, valuing its consistent performance and effectiveness in diverse environments.