What is our primary use case?
I use the solution in my company since Cortex Xpanse is good in installation and full control devices, but the firewall is not that simple.
What is most valuable?
The most valuable features of the solution are its firewall and antivirus. I also like the fact that the tool serves as an XDR product. My company uses Sophos as it is easy to link our branches to our headquarters.
What needs improvement?
I use Cortex Xpanse and Sophos for endpoint security purposes.
With Cortex Xpanse, there is an issue with connectivity in the cloud. Sometimes, the machine cannot be uninstalled easily or installed, so you may lose control when trying to get the password.
In our company, we are using most of the connectivity as endpoints with the help of Cortex on cloud. The endpoint connectivity in the cloud is an area where improvements are required.
There is an issue with the old versions of Cortex, and so when we have an older one with Windows or any OS, we have a problem with its connectivity with the cloud.
For how long have I used the solution?
I have been using Cortex Xpanse for two years. My company uses the tool.
What do I think about the stability of the solution?
It is a stable solution. Stability-wise, I rate the solution a nine out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution a nine out of ten.
My whole company uses the tool.
My company follows a schedule to check the portal, and we have to check it to prevent any issues in any of our company's regions. The antivirus processes everything before we do any testing, and we can follow the schedule and check the issue. If everything is good, there is no harm. The tool would block the issue if needed.
How are customer service and support?
My company has not used much of the solution's technical support. When we forgot the password, it didn't take us a long time to restore the password. The support is not bad, but it is not too fast. I rate the technical support a seven out of ten. There is no support for the tool in Egypt, and Palo Alto is not trying to get much market share.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I have experience with Sophos. Earlier, we were using Kaspersky, but there were issues with the machines, leading to many errors.
How was the initial setup?
The solution is not easy to deploy and is more complicated than Sophos.
The solution is deployed on an on-premises model.
The deployment process took a few days to be completed. We were able to build the endpoints for the whole enterprise.
What's my experience with pricing, setup cost, and licensing?
Cortex Xpanse is more expensive than the firewall tools from Sophos.
The tool's cost is too high.
Cortex is more expensive than Sophos, Kaspersky, or any other solutions. We chose Cortex XDR because of its technology. Cortex is made more expensive every year.
What other advice do I have?
Our company uses continuous monitoring capability. There is no problem using the tool as an antivirus product. It is an expensive tool for our company.
Speaking about the tool's AI, the product is good and helps block malicious parts, but it does not have a specification.
I recommend the tool to large companies because of its price. For medium business or small business, Cortex Xpanse is not the best.
I rate the tool an eight out of ten.
Which deployment model are you using for this solution?
On-premises
*Disclosure: I am a real user, and this review is based on my own experience and opinions.