GEP SMART Reviews

Name: GEP SMART
Brand: GEP Worldwide
Rating: 4 (13 reviews)

4.2 out of 5

13 reviews
100% willing to recommend

What is GEP SMART?

GEP SMART is an AI-powered, cloud-native

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GEP SMART is the #4 ranked solution in top Procurement Software solutions and #16 ranked solution in top Contract Management Software solutions. PeerSpot users give GEP SMART an average rating of 8.4 out of 10. GEP SMART is most commonly compared to SAP Ariba Procurement: GEP SMART vs SAP Ariba Procurement. GEP SMART is popular among the midsize enterprise segment, accounting for 74% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 72% of all views.

Helped 814,763 peers since 2012

Featured reviews

reviewer1251063

Sr. Manager, Procurement & Systems Support at a media company with 1,001-5,000 employees

The loading of the contracts could be a little bit easier. I'd like to see a little bit more of AI brought in, to the point that it's actually reading the contract and automating some things, like expiration dates and renewal terms. That is an area for improvement. There is also some stuff coming that we've been asking for that should be in the next release, in terms of some automated reminders in the sourcing process. And we've also asked to be able to do a little bit more visualization of responses in terms of pricing and completeness for RFPs. Those things are coming some time next quarter and we're looking forward to them.

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Sheila Bridge

Senior Director at True Value

One of the areas where they could do better is by creating more standard templates when it comes to IT cost. IT cost has various components to it and if I want a vendor to be able to reply about cost related to IT, I would have to create that template. If I want them to tell me the hardware costs, the software costs, the professional services costs, the cloud or subscription costs, etc., I would have to build that template myself. Once I built it, I could save it and use it again and again. But sometimes building a template takes a lot of time. In addition, what we do now is write out a Word document with our requirements and submit those requirements by attaching that document to the information that goes out to the vendor. Similarly, we send a template out with it and say, "Please respond in this format." That gets attached as well and then the vendor downloads that information and creates a proposal offline in the template that I've sent. They then reattach that information to send it back to me. That's fine and it's effective. But I wonder if there is a different way where we could physically write in the requirements, rather than having to create a separate document and then attach that document. And similarly, have responses back without being put in a Word or an Excel document. On the other hand, as I think about that, there are advantages to having the separate document because you can download it and go off and read it. You don't have to be connected to the network to do that. Similarly, the vendors can type it up offline and then attach it. So I don't know if that's really something that they can move on.

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ChristinaJones

Senior Product Manager at a university with 10,001+ employees

SMART has been helpful for sourcing and public bids. For regulatory purposes, our university posts bids, depending on the scope of the bid. We get a lot of value out of SMART's ability to post to a public site and have suppliers see that information, register in the tool, and participate. SMART features for collecting information and its timeline capabilities are highly useful. Then on the contract side, the reporting capabilities are the most valuable. Our use case focuses primarily on post-execution and lifecycle management, so it's essential to be able to report accurately especially compliance-related reports. SMART is easy to use, especially when reporting. It isn't designed for a hardcore analyst. You don't need to have a background in analytics to run reports, which is huge. I realized I hadn't touched too much on the spending side, but we use SMART for all spending analytics, and any commodity manager procurement professional can go in and run a spending report. That was a business decision to restrict who can run reports since that data can be exported and used. But the reporting capabilities are incredibly easy to use.

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GEP SMART mindshare

Product category:

As of November 2024, the mindshare of GEP SMART in the Procurement Software category stands at 6.4%, up from 5.9% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Procurement Software

Key learnings from peers

Valuable Features

"The most valuable features are the sourcing and tendering processes."
"SMART has been helpful for sourcing and public bids. For regulatory purposes, our university posts bids, depending on the scope of the bid. We get a lot of value out of SMART's ability to post to a public site and have suppliers see that information, register in the tool, and participate."
"It's user-friendly, in terms of the design of the tool."

Room for Improvement

"While it captures all the fields and requirements, when any supplier updates or new supplier registration happens, then the supplier needs to update their bank details. Our IT team has made it so every half an hour the GEP SMART system will push the supplier to the Oracle Database. So, we have faced some problems, like bank details, etc. We addressed this issue with GEP. They are working on it to make bank details a mandatory field for any supplier and match our requirements. Their engineering team has taken up creating a customized process for us."
"I want to see continued investment in analytics and reporting."
"The manuals, especially the ones for the suppliers, are currently available only in English. If these can also be translated into different languages, that would be excellent."

Pricing

"If our organization could use it as a full-fledged solution, then it would be valuable and give a return on investment. However, since we are not currently using it as a full-fledged solution, even facing some bugs and problems with the synchronization with some of the internal software, we are not able to use it in a full-fledged manner."
"My advice is to think wisely when it comes to estimating the number of licenses that you will require. If you settle on a number too early and you need additional ones, then the extra licenses might be quite expensive."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our GEP SMART Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Educational Organization

72%

Energy/Utilities Company

Financial Services Firm

Manufacturing Company

Computer Software Company

Government

Construction Company

Healthcare Company

Hospitality Company

Retailer

University

Wholesaler/Distributor

Real Estate/Law Firm

Recreational Facilities/Services Company

Compare GEP SMART with alternative products

Learn more about GEP SMART

software for direct and indirect procurement
that offers comprehensive source-to-pay
functionality in one user-friendly platform,
inclusive of spend analysis, sourcing, contract
management, supplier management,
procure-to-pay, savings project management
and savings tracking, invoicing and other
related functionalities.

GEP SMART was previously known as SMART by GEP.