Service and Support
Users generally rate IBM Security Guardium Data Protection's support positively. Response times and expertise vary by region, with US, UK, and Europe providing stronger support compared to South Asia. Technical support is responsive and effective, though challenges exist with ticket resolution speed and complexity. Users commend support for its responsiveness, but some mention room for improvement, especially for more complex issues or specific modules. Integration with partners can significantly affect the quality of assistance received.
Deployment
Users reported mixed experiences with IBM Security Guardium Data Protection's initial setup. Many found it straightforward and easy, noting it required minimal time with well-defined steps, especially when expertise was available. However, some users experienced complexity, needing IBM support for effective deployment and policy configuration. The ease of setup varied based on user experience, environmental complexity, and the resources available, with some deployments taking longer due to scale or specific requirements.
Scalability
IBM Security Guardium Data Protection is known for its scalability, supporting diverse environments from small setups to enterprise-wide architectures. Users generally find it effective across various database platforms, though adequate resource allocation is essential. Monitoring expansion generally involves adding collectors or licensing. Some users mention challenges with scaling, particularly regarding resource demands. The overall sentiment indicates that with appropriate management and configuration, Guardium effectively adapts to organizational growth needs.
Stability
IBM Security Guardium Data Protection is generally stable, though users have faced occasional CPU utilization and compatibility issues, which are often resolved through updates and support. Stability improves with newer versions. Many users find it requires significant resources but remains stable during operation. There have been some challenges during deployment, but once installed and configured properly, users rarely encounter severe stability problems, and most consider it reliable and robust in performance.