KiSSFLOW Reviews

Name: KiSSFLOW
Brand: KiSSFLOW
Rating: 4 (12 reviews)

4.3 out of 5

12 reviews
92% willing to recommend

304 followers

What is KiSSFLOW?

KiSSFLOW understands that you know how to solve your office chaos problems better than anyone else. That’s why they created a cloud-based platform to help business leaders create, modify, and use automated business applications. You can make each application with beautiful, easy-to-use, and modern technology. You get the functionality of high-end BPM software with no coding or complicated mapping required, so you don’t have be a programmer to create amazing applications.

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KiSSFLOW is the #7 ranked solution in top Business Performance Management solutions, #11 ranked solution in BPM Software, #11 ranked solution in top Low-Code Development Platforms, and #15 ranked solution in top Rapid Application Development Software. PeerSpot users give KiSSFLOW an average rating of 8.6 out of 10. KiSSFLOW is most commonly compared to ServiceNow: KiSSFLOW vs ServiceNow. KiSSFLOW is popular among the large enterprise segment, accounting for 54% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 15% of all views.

Helped 814,763 peers since 2012

Featured reviews

Julius Jagdon

Business Tools at Motorola Solutions

I use Kissflow to handle business tools. Whenever other teams have to integrate their spreadsheet so they can automate tickets, I help them with that. I'm the spreadsheet configurator, and I get Kissflow to talk to a spreadsheet or even a website After integration with our Planview team, Kissflow…

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Idris Oyibo Igagwu

Integration Developer at FHI 360

One area where Kissflow can be improved is customization, specifically, the ability to modify the input fields, UI, and design elements. Currently, it's not possible to alter the colors or make the UI more beautiful beyond what Kissflow provides. In terms of the look and feel of the interface, it needs to be modified to give users and developers the avenue to alter one or two things in the design. For example, while you can add validations to input fields with drag and drop, you can't design an interface that would look so beautiful, like what you can do with JavaScript or React. Kissflow uses its own custom design, which they have put for you. If Kissflow could give us that flexibility, and the ability to add more to the look and feel, that would make it even more perfect. That is an area that they should work on. The ability to have the servers generated automatically based on the forms and their respective names would greatly simplify the process for us. This feature sets Kissflow apart from other programming languages. As someone who works with Java, I can't make a direct comparison since they serve different purposes.

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AlessandroFabris

Managing Director at IALC

There is one thing that I have been requesting for two years. However, I received an email last week stating that it will be released either this week or next week. It's the Gantt timeline feature for processes, and they informed me that it's finally coming. In future releases, it would be interesting to have a repository or portal within KiSSFLOW where users can interact with the KiSSFLOW community. Currently, the integration with Google Drive is useful, but if you upload a document to Google Drive and make modifications there, it doesn't automatically update in KiSSFLOW. By incorporating a portal within KiSSFLOW, documents could be linked, and any changes made to the document would be reflected in the flowchart of KiSSFLOW as well. So any edits made in one portal should be reflected in another portal as well. Particularly in the processes, I have found a workaround by linking the document within the link. Therefore, if you make modifications in Google Drive by adding the document or updating the link, you can add the modified documents. However, it would be interesting to have a live document linked directly within KiSSFLOW, rather than just linking to the document itself.

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KiSSFLOW mindshare

Product category:

As of November 2024, the mindshare of KiSSFLOW in the Business Performance Management category stands at 0.4%, up from 0.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Business Performance Management

Key learnings from peers

Last updated Sep 18, 2024

Valuable Features

KiSSFLOW's most valuable features include outstanding performance, intuitive user interface, easy process creation, remote lookup for APIs, AI-suggested fields, active community, agile boards, flexibility in process modification, native integrations with Google Drive, robust email automation, Outlook integration, comprehensive API support, no-code ease of use, virtual approvals, customizable processes, batch reporting, and streamlined automation. It supports integration with applications like DocuSign, Salesforce, OpenText, and SEB, enhancing flexibility, scalability, and stability.

"The most valuable feature is APIs. Its integrations are very flexible, allowing developers to connect multiple applications like DocuSign, Salesforce, OpenText, and SEB."
"Kissflow is intuitive and easy to use, and I haven't faced any errors using the solution so far."
"The best thing about Kissflow is its user-friendliness."

Room for Improvement

Users desire more accessible form integration, improvements to storage and form attachments, and expanded third-party tool integration. They request features like a WhatsApp notification system, Gantt timeline, and live document linking. Customization of UI, input fields, and design elements is limited. Some complain about the lag in API calls, issues with the date field, and certain notifications not appearing on the mobile app. They wish for better organization of company resources within KiSSFLOW.

"There is room for improvement in terms of stability."
"When there are multiple steps or if there's a disconnect when creating the ticket, it could be a problem for the user."
"One area where I believe Kissflow can be improved is customization."

ROI

KiSSFLOW significantly enhanced process efficiency, leading to notable time savings and cost reductions. Its intuitive interface facilitated quick adoption among team members, allowing for smoother workflow automation. Customization features helped address specific business requirements effectively. KiSSFLOW's robust integration capabilities streamlined operations across various platforms. Automation of repetitive tasks reduced manual work, boosting productivity.

Pricing

KiSSFLOW is seen as an affordable product with costs based on the number of users or modules. Subscriptions are required for business accounts, but free trials are available. Users note that the product is more expensive than competitors at $15 per user per month, with other platforms costing $10 or less. Despite higher costs, there are no additional charges beyond the standard license fee. The overall cost is considered not too expensive.

"The license is very expensive."
"Your company must subscribe to the solution if you create a business account."
"The product costs $15 per user per month."

Popular Use Cases

Organizations use KiSSFLOW for various internal workflows such as managing freelancers, automating processes, handling HR tasks like onboarding, and tracking project progress. It assists in approvals, finance management, enterprise health management, request approvals for leave, and service delivery. Companies leverage its automation capabilities to transition from paper to online forms, streamline operations, integrate spreadsheets, and maintain quality control in multiple departments.

Service and Support

KiSSFLOW customer service is highly responsive and efficient, with prompt issue resolution and fast support team responses. Users appreciate the knowledgeable assistance and helpfulness, with options for direct communication with product managers. Extensive documentation is available, and technical support teams assist via email or scheduled meetings. Feedback varies on response times, but generally, users find the support satisfactory and kind.

Deployment

Initial setup of KiSSFLOW varies in complexity. Some found it straightforward, especially with cloud deployment and training support. For first-time users, understanding advanced functions may take time. Deployment duration ranged from a few weeks to a month. Users appreciated cloud accessibility and the ease of account creation and application development. Support from KiSSFLOW and partners played a crucial role for many.

Scalability

KiSSFLOW is recognized for its scalability with organizations ranging from small teams to large enterprises making easy adjustments in user numbers. Users value its seamless integration with Google and ERP systems, facilitating expansion. Most appreciate the platform's capacity, though some feel there’s room for feature enhancements. Many highlight the ease of scaling and integration, particularly with Google tools, aiding significant user bases effectively. Some note improvements over time, making scaling more efficient.

Stability

KiSSFLOW has been described as stable and reliable. Users have faced only minor issues during updates and consistently rate its stability highly, ranging from seven to ten out of ten. It utilizes certified servers and has shown no major problems. Users appreciate its speed and trust its stability, noting that it does not experience downtime or go offline. Stability has been excellent, with a positive user experience due to its remarkable performance.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our KiSSFLOW Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

15%

Financial Services Firm

11%

Manufacturing Company

Educational Organization

Government

Wholesaler/Distributor

University

Retailer

Comms Service Provider

Real Estate/Law Firm

Construction Company

Non Profit

Transportation Company

Energy/Utilities Company

Insurance Company

Healthcare Company

Pharma/Biotech Company

Security Firm

Media Company

Recreational Facilities/Services Company

Hospitality Company

Aerospace/Defense Firm

Legal Firm

Performing Arts

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KiSSFLOW customers

KiSSFLOW has 1.3 million users and 10,000+ customers across 121 countries. The people who get the most out of KiSSFLOW are business leaders like department heads, senior managers, and process owners who want to automate repetitive processes. These people can set up and modify the application on their own. The interface is simple so that all the users in the organization can utilize it through the web application, mobile apps (iOS and Android), smart actions on Gmail, and email notifications. Notable companies are Royal Caribbean, Dominos, Motorola, Danone, The Telegraph, Michelin, and PepsiCo.