Service and Support
Users express mixed feelings about LogRhythm UEBA customer service. Some find it slow and challenging to contact, highlighting the need for quicker responses and better access to the right team. Others rate LogRhythm's technical support as responsive and helpful, particularly in guiding through misconfigurations. Scores range from six to seven out of ten, indicating room for improvement in promptness compared to industry standards.
Deployment
Users found LogRhythm UEBA's setup generally straightforward, though some faced complexities and minor adjustments. Initial deployments varied from quick processes to taking several months for full implementation. Typically, two engineers are recommended, with tasks such as onboarding log sources and data lake integration. Troubleshooting post-deployment, particularly with agents, posed more challenges than setup itself. Timeframes for deployment ranged from a week to up to three months, emphasizing the need for knowledgeable resources.
Scalability
LogRhythm UEBA is recognized for its scalability, generally receiving high ratings. Users find it adaptable to their needs, able to scale in log collection, processing, and correlation. Despite positive feedback, concerns include high memory and resource consumption by agents. While most versions are rated favorably, the on-prem version receives lower ratings for scalability. Users report it's flexible and easily allows for server additions, accommodating multiple users in their organizations.
Stability
Some users consider LogRhythm UEBA's stability acceptable, while others report no bugs or issues. Many find it stable if deployed correctly. Some rate its stability as seven or 7.5 out of ten, suggesting it could be improved. A few describe it as a stable solution, yet it's not rated too highly by all.