The price is a big factor. They are very affordable, and the quality is high. Another important feature is the software – it's very powerful and open. We find those features very interesting.
It is one of the best products and has good networking capabilities.
The profit margins and lack of local support are the major complaints we have with MikroTik. This makes us consider other options. Therefore, we're not sure if we'll keep MikroTik in our portfolio in the future.
The product is very good with a lot of features, and we're really happy with the devices, but it's a product that doesn't give us much profit. Profitability is one of the strategies we're looking for in our business.
Secondly, when we have a problem and reach out to MikroTik support, it's not very fast. Usually, you have to speak in English, so my technicians need to have strong English skills to communicate.
Sometimes, it's not easy for us to reach customer service and support and try to solve issues when they happen. So, these are my major complaints with the brand.
So, we are looking for better commercial options - better profit and better support.
Our clients would like to see a stronger firewall, something like Fortinet or Barracuda.
In future releases, MikroTik should also improve its Deep Packet Inspection (DPI).
My customers demand more cybersecurity. Routers like Fortinet or Barracuda provide the kind of cybersecurity that my clients need, and MikroTik doesn't have those same features.
I'm suggesting that it would be interesting for MikroTik to provide either these kinds of features within their current products or offer separate products that focus on advanced cybersecurity.