What is our primary use case?
We have multiple clusters in different, on-premises as well as cloud-based data centers where we are running multiple applications, including database and SAP. They are managed with the Nutanix Prism centralized platform.
Our other use case is that we have Office 365 applications hosted and those clusters are being utilized for database and Outlook replication, in which the information from those clusters is replicated for backup to storage devices that are dispersed across different data centers.
How has it helped my organization?
Nutanix Cloud Infrastructure has helped to improve our organization by reducing cost and complexity, and giving us more visibility. It has helped with the continuous integration and continuous development approach, and through its compatibility with the major cloud service providers.
Because NCI has hybrid cloud capabilities, we can integrate it with multiple cloud providers and that means we have complete geographical redundancy. There has not been any downtime and, with the help of containers running our platforms, we haven't faced any critical challenges. Since the deployment, we have not faced any type of SLA agreement-related issue or any type of situation where we lost revenues.
When it comes to reducing downtime, the most impactful features are the automated self-healing and recovery of the hosted applications. If a particular host is having some type of critical issue, a physical problem, a high-level process issue, or any type of high CPU utilization, there is an automatic internal alert and the self-healing and recovery automatically place the application on a new host. The user does not face any challenges, latency, or downtime.
The solution also has very robust security features, like integration with third-party authentication platforms and role-based access controls with different access levels. These are key features that help reduce operational challenges. We have complete visibility into which users we go with for administrative abilities and which users have certain types of role-based access privileges. These are very robust capabilities.
It has also helped us with application consolidation and that is very important in terms of reducing the cost, by having those applications on a single platform. Once we deployed NCI, moved key portions to it, and were completely satisfied that everything was working per our requirements, we decommissioned most of our legacy systems.
We eliminated our on-premises host and clusters because they cost a lot in the consumption of space and overall maintenance of the infrastructure. Compared to the cloud, hosting and managing applications requires more team members for operations, implementation, and field engineers. By working with those platforms in Cloud Infrastructure, we have seen a lot of cost optimization.
In addition, with the ability to accomplish most of the important day-to-day operational tasks automatically, we have gotten rid of manual tasks and require less human effort. On a daily basis, without NCI, the team was utilizing three to four hours on those day-to-day operations, handling the applications and platforms that were hosted on-premises. With those things hosted in Cloud Infrastructure, they need just 60 minutes. So we have saved about 75 percent of that time.
Overall, the primary benefits are that it simplifies operations and we have less human error with more automation. And there are robust security features, integrated with third-party security and monitoring tools. With the help of a complete and robust platform, we are going to achieve the best product.
What is most valuable?
The most valuable features are the RBAC, role-based access control, and the reporting.
NCI also provides a single platform, a single pane with a dashboard, to manage the entire infrastructure. We have complete information about overall utilization, performance, and a forecast for our platform in that single pane.
NCI has also definitely improved our efficiency with better visibility into our operations, better reporting facilities, and a single-pane dashboard where we can place different types of widgets to help us look at the key aspects, per our operational requirements. It has extensive capabilities to integrate the alert-based system with third-party monitoring tools. As a result, we haven't seen challenges due to the teams not being able to see particular alerts and those alerts being missed. If that were to happen it would cause a loss in productivity or some type of financial loss. We haven't faced those types of challenges at all.
And because NCI has the capability to host any type of application and any vendor's solution or platform, and it integrates with most of the major providers, that makes this platform quite flexible and easy to use.
Another very important feature is that it offers a variety of cloud operating models across on-premises, edge, as well as multiple hosted, managed, and public clouds. As an organization, our intention, most of the time, is to go with the different cloud providers to reduce costs. When we are in the evolution phase or when we are into the renewal phase and looking for those vendors that are providing more benefits in terms of cost optimization and more add-on features, if Nutanix expands its portfolio into multiple clouds, that is beneficial to our organization and to other organizations.
What needs improvement?
It already has the capability to integrate with the major cloud providers but, in an upcoming release, if there is a possibility to have it integrate with other cloud providers like IBM, Alibaba, and other moderate-level cloud providers, that would be good.
For how long have I used the solution?
We have been using Nutanix Cloud Infrastructure (NCI) for the last two years.
What do I think about the stability of the solution?
We have never faced any downtime or operational issues that we have had to escalate to the vendor, whether it be about challenges that we are facing and we need an upgrade, or there is a vulnerability or bug that needs to be fixed. Everything is currently running, everything is optimized.
What do I think about the scalability of the solution?
Scaling it is a very easy and straightforward process. We need to place some requests and go into the licensing portal to increase license costs. Everything is on the portal, making it quite easy. Most things are done on a graphical user interface. There are no challenges at all.
We plan to increase our usage of NCI in the future because we do have remaining data centers and some applications that are still in the on-premises model. Going forward, once the budget gets approved and allocated, we are going to go with a similar type of deployment in those locations as well.
How are customer service and support?
Nutanix technical support is available 24/7/365, and we have never faced any challenges with it. Whatever problems we face, we immediately get a resolution. So far, there haven't been critical events or issues. We have only had moderate or high-level incidents that were fixed by the Nutanix technical support team very quickly and effectively.
Their technical support is excellent.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
Before NCI, we were directly using one of the standard cloud-vendor solutions. But the cost was quite high. Once we went with Cloud Infrastructure and started using it, we saved 20 to 25 percent on annual costs.
How was the initial setup?
The initial deployment was very straightforward because everything was set up and clearly set out in a non-production environment. We tested every parameter before starting the implementation in the actual production environment.
From the time of deployment to when we put on the full load and mixed the full utilization of the infrastructure, it took approximately three months. Overall, the deployment took five to six months.
Including design, implementation, operations, and licensing, we had a total of 20 resources involved.
NCI requires regular maintenance. We need to check for upcoming versions and patches. It's very easy to upgrade, once we get complete information. Adding compute, storage on demand, and scaling are very easy, step-by-step processes. There is documentation and there are case studies and a lot of templates. We have 10 people involved in its maintenance. They have different types of technical capabilities and are well-trained with complete knowledge and certification to implement, operate, optimize, troubleshoot, and monitor the complete Nutanix platform.
What about the implementation team?
We work directly with the vendor.
What was our ROI?
Our ROI is very robust. Whatever we are putting in, in terms of CapEx, we are getting back twice in terms of OpEx.
It has reduced our total cost of operations by helping us move more towards automation, as well as through the single-pane dashboard and giving us an integrated solution where we can host multiple types of applications and platforms on a single platform, thereby reducing the complexity, cost, and overall administration. Our savings would be $700,000 to $800,000 yearly.
What's my experience with pricing, setup cost, and licensing?
The pricing is very competitive when compared with other vendors. As long as Nutanix goes forward with the same price and same type of offering, it will definitely have a large number of customers adopting the same solution very soon.
Which other solutions did I evaluate?
During the selection phase, we went with a couple of important, key vendors that have a similar type of solution and we did a test PoC demonstration. After looking into all the parameters and our requirements, and having done the PoCs and demonstration, and looking at the platforms in a lab for a couple of weeks, we finally selected Nutanix.
The primary difference was the cost. The cost of NCI was quite competitive. Another issue was scalability. We can scale it in a fraction of the time. The third point was the integration with third-party solutions. And the fourth important point was the automation. Nowadays, everyone is looking to automate tasks as a key factor in reducing human efforts and technical staff.
What other advice do I have?
The single platform is moderately easy to use; not easy and not that difficult. It requires a little bit of understanding because it is not the type of platform where a non-technical person can just start working with it. Some preliminary training or hands-on work would be required to understand the overall workflow.
The advice I would give to enterprise organizations that are looking to deploy a cloud-based infrastructure model is to go ahead and select Nutanix Cloud Infrastructure because it is a single-vendor solution. It has the capability to host a wide range of applications and platforms without any issues. Scaling it is quite easy and there are a lot of features that simplify operations and administration and reduce our overall costs.
The biggest lesson I have learned by using NCI is that it is a platform that helps us reduce costs and simplify operations.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
*Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.