OpenText Decisiv is an enterprise search engine that goes beyond keywords to search multiple repositories at once to find key documents, view projects and identify internal subject-matter experts.
We typically use OpenText Decisiv for records and email management, and workflows.
The most valuable feature of OpenText Decisiv is they are always improving.
OpenText Decisiv is difficult to do customization. They need to improve this.
I have been using OpenText Decisiv for approximately 19 years.
The stability of OpenText Decisiv is very good.
We have had thousands of users, the solution is highly scalable.
We have had a large installation of OpenText Decisiv and there were approximately 6,000 users. The user's roles vary, such as records managers. Additionally, depending on the organization, a lot of our clients are in the federal government which they have different types of roles, but most of them are end-users. They're searching for documents or the records that are in their repository, there are document producers, but most people are searching.
Technical support is not very good and could improve. You have to work with the support and they will ask for all the logs. I had to keep escalating the call to a higher tier that will actually give the solution.
My clients have used SharePoint because it is a bit easier to use and they feel it is less expensive. However, it is not less expensive than OpenText Decisiv. SharePoint is a DoD 5015.2 compliant defense standard, not out-of-the-box. You would have to use other software to have it compliant. With OpenText Decisiv is already compliant and this is why many government agencies use it.
The initial setup is very difficult. You need to have the training to be able to do it, professionals are needed to set it up, clients cannot do it themselves. However, if you know what you're doing, it's easy. If you don't have any experience with it, it's not a typical software installed then it's up and running.
The time it takes for the implementation of OpenText Decisiv for a typical configuration, can take a few days.
We can do the implementation of the solution.
The maintenance of the solution can be done by one person but it depends on the size of the company.
The price of the solution can vary drastically because it depends on the modules that a client using. There is an additional cost of approximately 25% for maintenance.
I have evaluated many other solutions, such as SharePoint.
My advice to those wanting to implement this solution is to use third-party independent partners for consulting.
If they use the OpenText Professional services they're more expensive and they do not know as much.
If I was going to rank all the ECM solutions, OpenText Decisiv is the best because I have used the other ones and even though it's not the easiest to use at times, it is the most powerful, robust software out there.
I rate OpenText Decisiv a ten out of ten.
