What is our primary use case?
Today, for my customer, I am not deploying objects or use cases with AI. For example, I just followed a course on AI foundation on OCI. I know a little about some potential things that OCI's AI can help me do, however, I am not very experienced with it. Currently, I am not using AI in my use case, so I do not know how to answer this.
What is most valuable?
The infrastructures or extra data with its computational power, CPU, and storage help my customers by giving them the possibility to deploy their use cases and manage a lot of flowing data. It provides a good response for external microservices applications.
Oracle Database generally guarantees a good response for customer use cases. In this way, I think that Oracle GoldenGate and Oracle Cloud OCI are helpful overall.
How are customer service and support?
I am not very happy with Oracle Support. Over the past four to five years, I have experienced many problems when opening support requests. A lot of the time, the support asks the same questions repeatedly, which takes time.
Usually, I solve my issue myself before they give me solutions. It seems like they do not really understand my problem, even if I translate what I want to say from Italian with tools like Google Translate.
Sometimes it is very difficult to communicate with them. We have some Oracle support staff in Italy whom I can reach directly, which helps, but there seems to be a problem with the support requests.
It is also an issue when different Oracle representatives handle my request at different times and ask me to explain the problem again despite it being written in the support request. This makes it very frustrating. Additionally, issues arise with product understanding.
For example, in dedicated infrastructure, the Oracle staff handling the support request may not be familiar with the product or suggest solutions suitable for other infrastructures but not mine. Oracle Support should know the solutions that fit my infrastructure since they manage it, not me.
How would you rate customer service and support?
How was the initial setup?
There were no initial setup issues because the initial component is not very difficult. Since we are discussing a plus service, it is simple. However, if I have no prior knowledge, I must search through numerous documents to understand how it works. Once I do, deploying and creating a deployment is straightforward, involving an installation like a Service with extras to manage data flow.
What's my experience with pricing, setup cost, and licensing?
Today, pricing is not an aspect I usually manage, however, I have a feeling from my customers that they are not very happy. In the past, we considered other cloud providers like AWS. The point is that the extra data structures of Oracle, which my customer Generali has been using for about 30 years, make it difficult to transfer all data workflows to another cloud provider. Even if the price is not the best in the market, the experience with Oracle's extra data is good.
What other advice do I have?
Oracle Cloud Services currently has some problems. With Oracle OCI GoldenGate, for instance, there are aspects that do not work well. I sometimes encounter problems with data alignment due to certain data types. Oracle GoldenGate is the official tool generally preferred because Oracle assures its efficiency.
While evaluating tools like Sharplex, I found that Oracle GoldenGate integrates well with on-premise databases. However, if I cannot move data quickly due to changes, GoldenGate can cause issues. Sharplex might stop working if changes in the source database are too frequent for it to handle. Oracle GoldenGate is the preferred tool as it integrates with on-premise databases.
OCI GoldenGate is simple to use when necessary and easy to deploy. It is a good tool but not ready for every situation. My experience is that while Oracle products like Exadata are reliable, the Oracle Cloud documentation needs improvement to help users understand how everything works. Those familiar with Oracle generally can operate Oracle Cloud effectively. The support could be better, especially when certain DBA functions are limited.
The overall product rating is seven out of ten.