Service and Support
Customer service and support for Red Hat OpenShift on IBM Cloud is described as stable and rarely requires engagement with technical support. Responses from the support team are sometimes helpful, with a stability in program performance. Several rate support an eight out of ten, highlighting fast, responsive, and knowledgeable teams. Users seldom reach out for assistance, indicating satisfaction with reliability, and technical support spans a dedicated team integrating multiple developers.
Deployment
Red Hat OpenShift on IBM Cloud's initial setup varies in complexity. Some find it straightforward, taking a few hours, while others experience challenges, taking weeks. Familiarity with the system can influence the time required, and automation aids the process. Beginner developers face a learning curve, particularly with YAML files and service route configurations. IBM's focus helps adaptation, and workload management is effective through replica sets and middleware. The cloud deployment model is preferred, enhancing workflow support.
Scalability
Red Hat OpenShift on IBM Cloud exhibits excellent scalability, with users experiencing ease of expansion and meeting their needs effectively. While some note that Kubernetes scales better than OpenShift, others commend its performance when moved to IBM Cloud. It successfully supports thousands to millions of users, receiving varied ratings from seven to ten out of ten for its ability to scale at an enterprise level.
Stability
Stability for Red Hat OpenShift on IBM Cloud is typically reliable with few bugs, although some experience downtime. Updates are frequent, requiring application bouncing which affects users negatively. With a capacity to handle millions of daily transactions, it's considered robust by many. Ratings vary with some grading it six, others eight, and some as high as nine out of ten, pointing to satisfaction but acknowledging potential improvements.