Service and Support
SAS Data Integration Server's customer service and support receive mixed opinions. Technical support is praised for being very good and amazing, but some find it could improve. It is noted that support often involves external partners. Customer service is described as professional yet cumbersome, requiring detailed information before assistance is provided. Users must supply sign and license numbers along with error details, which is seen as excessive compared to other vendors who offer immediate help.
Deployment
The initial setup of SAS Data Integration Server was complex, lasting three to four days due to server complexities. Deployment teams were responsible for this process. Users encountered issues even after a year, with limitations due to failed installations, which were supposed to upgrade from SAS version analytics. The platform's internal structural modifications led to challenges. This complexity made the installation process difficult, especially for an upgrade rather than a new installation.
Scalability
SAS Data Integration Server exhibits adaptability, accommodating various user scales, including hundreds within organizations. It supports user expansion, with assistance available for enhancements. While it effectively manages multiple users, licensing can limit CPU core scalability, impacting computational enhancement without additional expenses. Storage increases may occur independently, but computing resources bear cost-related constraints. Despite this, many find usage scalability feasible, with organizations experiencing smooth growth and accessing support as needed for modifications.
Stability
Users generally find SAS Data Integration Server stable with no major issues reported. Most describe their experience positively, emphasizing consistent performance and reliability. However, some have noted occasional problems, leading to a rating of seven out of ten for stability.
