Our company has fifteen technicians who use the solution to monitor IT networks for our clients.
The most valuable feature is the availability of end devices.
The solution does not include enough features and has some performance issues.
We would like traffic analysis to drill down to network errors and the application itself to determine if issues are coming from service of the application.
The solution should offer an option for the public cloud.
I have been using the solution for ten years.
The solution is stable but on occasion has performance issues.
The solution is scalable and able to monitor devices scattered around multiple locations.
We are not sure exactly how scalable the solution is, but it is currently meeting our needs.
We don't use technical support because we are able to solve issues internally.
We previously used OpManager but at some point switched to the solution.
The initial setup is very straightforward and it is easy to add nodes.
Our company implements the solution for customers.
The solution is a bit expensive because the annual license does not include new features that are priced as add-ons.
We currently pay 15,000 Malaysian Ringgit ($3,209 USD) per year for our license which is based on the number of active sensors. Adding a large number of sensors can become costly.
We are currently evaluating other options such as NPM and Datadog because we are interested in a more robust and comprehensive tool. We are going to demo Datadog in the near future.
We would like a hybrid solution that includes both NMP and APM.
Some companies have subscribed to the solution for private cloud, but we have interest in a public cloud option like Azure and Amazon.
When choosing a solution, it is important to strike a balance between needs and budget.
It is possible to find similar solutions that are competitively priced.
I rate the solution a six out of ten.
