Users appreciate Sucuri for its robust website security, excellent malware detection and removal, and comprehensive firewall. They mention easy setup and use, regular updates, and detailed reporting. Many highlight excellent customer support, real-time alerts, and effective performance optimization. Both beginners and experts find the tools intuitive.
- "It significantly eases the workload and streamlines the initial setup required to protect a website."
- "The initial setup was very easy."
- "The most valuable part is the analytics and visualization."
Users have noted that Sucuri's customer support response time needs improvement. Another concern is the complexity of the initial setup process. Users have also indicated that certain features essential for advanced customization are lacking. Some have mentioned that Sucuri's pricing plans could be more flexible to accommodate smaller businesses. Further feedback points to occasional slow performance and delays in updates or notifications regarding security threats.
- "It would greatly benefit customers if they implemented an online chat or messaging system for quicker assistance."
- "The main improvement I would like to see is support for .NET applications. If they could include this feature, I would include more sites in the protection."
- "In terms of improvement, the cost factor is always there."