We have used the following functions:
1. Hypervisor: to ensure that the virtual server provide web and email services to the company, thus providing a stable operation a with single sign-on integration of an AD server and vCenter.
2. Network and Storage: centralized data server software and user virtualization using ThinApp or installed into the Catalog on VDI, to help increase the security of its IT systems therefore saving time operating workstations.
3. VDI: help focus resource systems, build systems, and workstations with specific software for each organization within the company to ensure effective use, such as:
- Labs Dept.
- Demos for Marketing Dept.
- 3D web design, office applications provide access via web browsers or mobile devices.
Also, we have a CRM system and helpdesk support portal to help record information and interact with customers. Additionally, customers will be directed to the support of technical assistance from experts of VMware and Microsoft. (Redhat and Citrix Xen we do not know how this will work yet).
We use the standard system Helpdesk Support TOR, SOW and ISO 27005 information security for customers in order to put an automated customer feedback for the ticket or marked escalation answered to ensure support complete time appointments.