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Leshmi Giridharan - PeerSpot reviewer
Data specialist at a mining and metals company with 11-50 employees
Real User
Top 5
Flexible, helpful learning material, and scales well
Pros and Cons
  • "The most valuable feature of ABBYY Vantage is flexibility. You are able to edit at a granular level providing good control over the process. Additionally, the brochures and guides were helpful in learning the solution."
  • "ABBYY Vantage could improve the processing of handwritten notes."

What is our primary use case?

I am using the solution mostly for voice processing.

We have approximately 30 use cases in our company.

What is most valuable?

The most valuable feature of ABBYY Vantage is flexibility. You are able to edit at a granular level providing good control over the process. Additionally, the brochures and guides were helpful in learning the solution.

What needs improvement?

ABBYY Vantage could improve the processing of handwritten notes.

For how long have I used the solution?

I have used ABBYY Vantage within the last 12 months.

Buyer's Guide
ABBYY Vantage
November 2024
Learn what your peers think about ABBYY Vantage. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.

What do I think about the stability of the solution?

In our region, we have a lot of Arabic text that is handwritten which the solution could improve.

I rate the stability of ABBYY Vantage an eight out of ten.

What do I think about the scalability of the solution?

The scalability of the solution depends on the use case. However, if the solution is managed well it is scalable.

Our company is expanding and correctly we have approximately 16 users of the solution.

How are customer service and support?

I have not used the support from the vendor.

How was the initial setup?

There might be a need to complete a few courses to get used to the implementation of ABBYY Vantage.

What about the implementation team?

We did the implementation of ABBYY Vantage in-house.

What's my experience with pricing, setup cost, and licensing?

We were able to qualify for a reasonable price. The price is in the low to medium range compared to other solutions.

I rate the price of ABBYY Vantage an eight out of ten.

Which other solutions did I evaluate?

I evaluated IBM and AI builder prior to choosing ABBYY Vantage.

What other advice do I have?

If you do the training it will be easy to use.

I rate ABBYY Vantage an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Andrew Doman - PeerSpot reviewer
Senior Manager at Wipro Limited
Real User
Responsive technical support, reliable, and performs well
Pros and Cons
  • "The ability to extract and insert data, then structuralize it into the actionable format, would be the most valuable."
  • "The initial setup was relatively complex. The people who install it must be knowledgeable about what they are doing."

What is most valuable?

It would be during the data extraction process. The ability to extract and insert data, then structuralize it into the actionable format, would be the most valuable.

What needs improvement?

I would have liked to see them make it easier for business users to implement themselves. This is what they have done with Vantage, which is essentially a low code/no code, slightly enhanced version of FlexiCapture that is already available.

For how long have I used the solution?

I have been involved with ABBYY FlexiCapture off and on for approximately one year.

What do I think about the stability of the solution?

ABBYY FlexiCapture is a stable product. The stability is good.

What do I think about the scalability of the solution?

The scalability of ABBYY FlexiCapture is good.

This solution is used on a daily basis throughout the organization.

My company has approximately 230,000 employees worldwide.

How are customer service and support?

The technical support is good. They solve problems relatively quickly.

Which solution did I use previously and why did I switch?

I am familiar with IBM Datacap.

How was the initial setup?

The initial setup was relatively complex. The people who install it must be knowledgeable about what they are doing.

It took some time to get everything up and running properly.

What about the implementation team?

The deployment was completed in-house.

What was our ROI?

We have seen a return on investment, but I'm not sure how much.

It would be far too difficult. Because we obviously deliver these types of solutions not only in-house but also for a large number of other companies. There's plenty of ROI that we have managed to deliver for our customers, in particular, but I can't give you figures.

What's my experience with pricing, setup cost, and licensing?

I don't recall the pricing.

Which other solutions did I evaluate?

In terms of intelligent document processing, the company uses a variety of platforms, including IBM Datacap and ABBYYFlexiCapture, among others. We were constantly reviewing market products, and we were also doing things like Hyperscience. At the moment, I'm working on a review for Vantage, which is ABBYY's other recently released product, rather than FlexiCapture.

What other advice do I have?

We are partners with ABBYY.

If you are going to implement it, I would recommend a combination of engaging with a delivery partner to accelerate your initial setup and scalability and then building your own internal capability, which requires accredited users, in parallel.

Because FlexiCapture requires a significant amount of domain knowledge or technical capability to implement. I am not sure if this is outside the scope of your research, but if a company is looking to implement ABBYY products in general and does not want to require a significant increase in internal capabilities, ABBYY Vantage may be a better option.

I would rate ABBYY FlexiCapture an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
ABBYY Vantage
November 2024
Learn what your peers think about ABBYY Vantage. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
RPA Consultant at a financial services firm with 10,001+ employees
Real User
A perfect, comprehensive, and accurate tool for unstructured data
Pros and Cons
  • "There are a lot of options in ABBYY FlexiCapture, and it is very vast. I have worked with multiple OCR tools, and I found ABBYY FlexiCapture to be the most accurate tool."
  • "In IRISXtract, we can have master data, and we can set the master data. There are more options for taking any data and comparing it with master data. For a project, they have a dump from SAP for validation. This feature is there in ABBYY, but it is not extensive like IRISXtract. ABBYY is capturing the data, but there are not a lot of options to validate the captured data. It would be helpful if there are more options for validating the captured data in ABBYY FlexiCapture."

What is our primary use case?

I was using ABBYY FlexiCapture for invoices and purchase orders. We had invoices coming from a German client. From those invoices, we had to capture the invoice number, purchase order number, and invoice date. There were also line items, total quantity, and total sum. We had to take these things in an XML format or a CSV format. The outputs from these invoices were put into an application by an RPA project. So, we were basically using ABBYY FlexiCapture to capture all those details from invoices. In India, we have PAN Card and Aadhaar Card, and I was using ABBYY FlexiCapture to configure PAN Card and Aadhaar Card.

How has it helped my organization?

The client had around 400 to 500 vendors, and every day, the client was receiving thousands of invoices. It was a very hectic task for them to capture all those invoices into the application. It was not possible for them to capture all the fields by using any RPA tool because RPA can handle any structured data, but invoices are totally unstructured. So, we needed an intelligent OCR tool. That's when ABBY FlexiCapture came into the picture.

What is most valuable?

There are a lot of options in ABBYY FlexiCapture, and it is very vast. I have worked with multiple OCR tools, and I found ABBYY FlexiCapture to be the most accurate tool.

The key-value pair and relation were most valuable. Because the invoices were coming from different vendors, it was possible that they would come in different formats. The idea was to capture data from all formats. There were key-value pairs and nearest to the X coordinate or Y coordinate, and with a lot of hits and trials, I was able to get the exact fields configured for every invoice. 

What needs improvement?

There are very few resources of knowledge. Whenever I got any doubt, I have to raise a ticket into their support forum. I can't find anything in Google or on YouTube. There is no training material, so it was very hard to learn in the initial days. The information about other tools is available on YouTube and other platforms, but ABBYY FlexiCapture is nowhere available to learn for free. They have documentation on their website, but it is very basic. It is not adequate for working on any live project.

ABBYY FlexiCapture has given a basic kind of project for capturing data from invoices, but I feel it is not sufficient for Indian invoices. A lot of times, some of the fields were not getting captured for new invoices. For such kinds of invoices, there is a training field. So, we can train it for the fields that it is not capturing so that when the same kind of invoice comes next time, ABBYY FlexiCapture will pick up these fields from those particular areas.

Another pain area was that clients were not giving proper invoices. We had clearly mentioned the proper DP for these invoices, but few invoices were not readable from ABBYY. 

In IRISXtract, we can have master data, and we can set the master data. There are more options for taking any data and comparing it with master data. For a project, they have a dump from SAP for validation. This feature is there in ABBYY, but it is not extensive like IRISXtract. ABBYY is capturing the data, but there are not a lot of options to validate the captured data. It would be helpful if there are more options for validating the captured data in ABBYY FlexiCapture.

For how long have I used the solution?

I last used it six months ago.

What do I think about the stability of the solution?

It takes time to get it stable. If a client has a lot of customers, and a lot of invoices from different vendors are coming, then all those invoices will not work in ABBYY FlexiCapture until and unless we configure each and every one of them. 

What do I think about the scalability of the solution?

It is scalable. There is no other tool in the market that is as creative, as vast, and as accurate as ABBYY FlexiCapture. If you have proper and complete knowledge and all the training for ABBYY FlexiCapture, then you can make it scalable in the organization. You need proper training.

I am not sure about the number of users in the whole organization, but in my team, there were four people who were using it. There were also two people from the RPA side. They all were RPA consultants and developers. There was also a team for Power BI for putting information about the number of invoices processed on a dashboard.

After that project was live, I was moved to a different project. Other people came into the picture for the support role. I was put in a purely RPA-based project. I'm working in Blue Prism for the last six to seven months.

How are customer service and technical support?

If I send a query, they do reply. If it is a proper query with screenshots, they give you a solution very quickly. If you have a licensed version of ABBYY, they provide proper support.

Which solution did I use previously and why did I switch?

I've worked with IRISXtract, and I've worked with OCR tools of RPA solutions such as UiPath, which has its own document visualization tool. I find ABBYY FlexiCapture to be most perfect for configuring any type of unstructured data.

IRISXtract is not a good tool. I struggled a lot with that tool. ABBYY FlexiCapture is much better than IRISXtract. ABBYY FlexiCapture is using the ABBYY OCR engine, and IRISXtract is using the Google Tesseract OCR engine. ABBYY's OCR engine is more accurate.

ABBYY FlexiCapture and ABBYY FineReader are licensed, and we can't get them for free, whereas Google Tesseract is a free OCR. In terms of capturing a full invoice from start to end, at least ABBYY's OCR engine is giving line breaks and other things, whereas Google Tesseract OCR, as well as Microsoft OCR, are not giving it in a proper manner. They give everything as a single string without any spaces or a new line. So, ABBYY has more intelligence.

IRISXtract provides more options for taking any data and comparing it with master data.

How was the initial setup?

I initially worked on a PoC. I got a lot of doubts initially, and ABBYY's forum was very helpful. Whenever I posted any queries, they replied in minutes. The deployment was straightforward. We did the whole project in six months, which includes RPA and hosting into SAP application.

What other advice do I have?

Before starting any project in ABBYY FlexiCapture, it would be better to have a few sessions with their product team or technical team to clarify all the doubts. If you have started a project and in the middle, you ask for their advice, it becomes hectic because they might ask you to change your approach. So, getting any support from them initially is always helpful.

The biggest lesson that I have learned from using ABBYY FlexiCapture is that only by trying more, you can get to the exact solution. If you are working on an invoices project, you should try multiple types of invoices. The line item is a typical area because different types of invoices have different headers and columns. You need to make sure that you have proper knowledge before configuring any line items details.

I would rate ABBYY FlexiCapture a nine out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1307589 - PeerSpot reviewer
Senior Manager at a financial services firm with 5,001-10,000 employees
Real User
Great machine learning capabilities, the software works well
Pros and Cons
  • "The machine learning capability is pretty good."
  • "Quite complex, particularly for those who are not tech savvy."

What is our primary use case?

Our primary use case of this solution is for our invoice project. We wanted to capture the sales and use tax data from our invoices. I'm a senior manager and we are currently customers of ABBYY, hoping to become resellers in the future. 

What is most valuable?

I think the machine learning capability of ABBYY is pretty good. You can create your small frame model and then the software works well, applying that training to extract the data out of other invoices.

What needs improvement?

I think that the tool is really complex. It works well, but in terms of rolling it out to a large audience that is not very tech savvy, this tool might be a little too much for them to handle. I think there needs to be some sort of simplification for that kind of user. ABBYY has the FlexiLayout Studio tool which is used for creating layouts for semi-structured and unstructured documents. It's pretty complex and we'd like to see some simplification there.

For how long have I used the solution?

I've been using this solution for four months. 

What do I think about the stability of the solution?

I think that once it is installed, the solution is stable. There are no issues that come up. 

What do I think about the scalability of the solution?

When it comes to scalability, you might need to install multiple instances of these stations. It comes in two pieces, one is a server and one is the stations. The stations can be scaled up, and can connect to the centralized server and work well, but I think that if you wanted to have it scaled for a large number of users you might have to think about creating some wrappers around it.

We have a user base of around 50 to 100 people but we are gradually rolling it out, so I think right now we only have 20 users who are actively using it, but down the road we expect that to come close to 100.

How are customer service and technical support?

In general, the ABBYY support is pretty good. They are very responsive and try to resolve any issues.

How was the initial setup?

I think installation is pretty straightforward, except that if you are using a distributed version, then there are some prerequisites in terms of IAS that need to be installed beforehand. That makes it a little challenging, but I think if you have the right support from ABBYY you can manage that easily.

What's my experience with pricing, setup cost, and licensing?

The ABBYY license is calculated by pages and it all depends on how you negotiate the licensing with them. If you have a pretty large use case, you might get some discounts, but if you have a pretty small use case, they might be firm on the price.

Which other solutions did I evaluate?

We did our due diligence on a number of solutions and we found ABBYY to be more widely known and they've received pretty good reviews. That's why we chose them along with the fact that their licensing is decent enough. The other solutions we looked at were not as good as ABBYY and were more expensive. 

What other advice do I have?

I think each company needs to make a judgment as to whether you can handle a technically challenging solution, because ABBYY is challenging. If you need to have your people trained ahead of time to get some support built into your organization, you should do that. If your organization is not very tech savvy, this solution might not work for you very well.

We still need to carry out more evaluations. For example, the out of the box, SDK support. I'd like to know how much free SDK support we would get if we try to build a wrapper around ABBYY. I think those are the things that we need to evaluate on our end, but overall I think we are pretty happy with this tool.

I think this is a good solution and would rate it an eight out of 10.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
RPA Developer at a manufacturing company with 10,001+ employees
Real User
Well supported with the ability to customize templates; machine learning needs to be improved
Pros and Cons
  • "Identifies and extract relevant elements from a document."
  • "Machine learning needs to be improved."

What is our primary use case?

Our primary use case of this solution is for document processing. Whenever I receive an email from a vendor or business it gets processed to the ABBYY server. I've created a layout in FlexiCapture that recognizes the template, extracts the field and puts it into the Excel format. I mainly work with purchase and invoice documents and ABBYY checks the validation conditions of an invoice. I'm the manager RPA developer and we are customers of ABBYY FlexiCapture.

What is most valuable?

The advantage of the solution is being able to identify and extract the element you need from a document. The template can be customized for this. We can create our own rules to validate some values before exporting the results. 

What needs improvement?

I would like to see consistency improved. If the same document is uploaded twice, I might get a different outcome the second time. Machine learning needs to be improved. We have some issues with scanned documents that may have a quality less than 300 dpi and the quality isn't high enough for ABBYY to accurately read it, and it therefore requires manual intervention. There is scope for improvement which could include AI modelling and training. If AI is there then it will identify it in a better way. There is a field training option that already has an ML algorithm for it, but it's not much use. Hand-written documents have less than 50% accuracy. 

For how long have I used the solution?

I've been using this solution for a year and a half. 

What do I think about the stability of the solution?

We haven't had any issues with stability, I think it's better than other solutions. 

What do I think about the scalability of the solution?

I don't know about scalability because I'm the only user in the company. We deployed in the AWS server and we have a team who control everything. We currently have eight projects related to OCR which are in the pipeline. I have already trained two other guys.

How are customer service and technical support?

There is a forum for support but not many people are active. We have a license with them so we will usually receive a response within 48 hours. 

How was the initial setup?

The initial setup was okay, the difficulties came later with the poor quality of documents we received. 

What's my experience with pricing, setup cost, and licensing?

We pay an annual license fee, our management team that deals with that. 

Which other solutions did I evaluate?

I did a POC on all the different OCR tools in terms of the level of accuracy I get from each document. ABBYY and Amazon Textract did quite well, whereas Kofax did not provide as good a result. Textract reads the entire document data and provides raw data output in the string format. With ABBYY, I can add a field into the template and then extract it but in Textract adding a customized field is not possible.

What other advice do I have?

Anyone using this needs to know they won't get 100% accuracy. Human intervention is required depending on the quality of the document. Clearly, if the quality is good, the results will be better. ABBYY has been on the market for over 20 years so they're well supported including all other RPA tools. Competitively, I think ABBYY is better than other OCR tools. 

It's good to test the solution with multiple samples. Once you create a layout, test it with multiple documents and see what you're able to achieve. If I see that 30 out of 100 documents are not processed 100%, I'll retrain it to improve the accuracy level for when the same document comes in next time.

I rate this solution a six out of 10. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Jennifer_Lin - PeerSpot reviewer
Assistant Manager at Misumi
Real User
Is easy to use and is stable
Pros and Cons
  • "It's easy to use."
  • "The integration with UiPath is not good. I would like to see more documentation and guides to help gain more in-depth knowledge of how to use ABBYY FlexiCapture."

What is our primary use case?

We use ABBYY FlexiCapture to recognize pictures or PDF files and transfer them to Word or Excel.

What is most valuable?

It's easy to use.

What needs improvement?

The integration with UiPath is not good.

I would like to see more documentation and guides to help gain more in-depth knowledge of how to use ABBYY FlexiCapture.

For how long have I used the solution?

I've been working with this solution for about three or four months.

What do I think about the stability of the solution?

I have had no issues with stability so far.

What other advice do I have?

I chose ABBYY because it had more solutions for intelligence automation, and it looked like I could combine it with other automation solutions. We currently have 20 to 30 users.

I recommend ABBYY FlexiCapture, and on a scale from one to ten with ten being the best, I would rate it at eight.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
RavikiranPapthimar - PeerSpot reviewer
Director - Product & Technology at Incture
Real User
Top 10
User-friendly UI, easy to deploy, and scalable
Pros and Cons
  • "The UI is user-friendly and ABBYY Vantage supports over 100 languages."
  • "ABBYY Vantage is mainly available on the public cloud but for clients that use a private cloud, it is complicated to set up the solution."

What is our primary use case?

ABBYY Vantage is used for reading documents that require OCR or document intelligence, such as sales invoices.

What is most valuable?

The UI is user-friendly and ABBYY Vantage supports over 100 languages.

What needs improvement?

The handwritten recognition has room for improvement.

ABBYY Vantage is mainly available on the public cloud but for clients that use a private cloud, it is complicated to set up the solution.

For how long have I used the solution?

I have been using ABBYY Vantage for two years.

What do I think about the stability of the solution?

I give the stability of ABBYY Vantage an eight out of ten.

What do I think about the scalability of the solution?

I give the scalability of ABBYY Vantage a nine out of ten. The solution can handle millions of documents.

How was the initial setup?

I give the initial setup an eight out of ten. There are two ways to utilize the solution. An individual can use the web-based user interface, which is easy to set up. If we intend to use the solution for bulk sorting, we'll need to use the API, which is also straightforward to set up. The full deployment can take a couple of days.

What about the implementation team?

We implement the solution for our customers.

What's my experience with pricing, setup cost, and licensing?

The price for ABBYY Vantage is at par with its competitors. I give the price a six out of ten.

What other advice do I have?

I give ABBYY Vantage an eight out of ten.

We have over 1,000 people using the solution.

ABBYY Vantage offers better language support compared to its competitors, and it also demonstrates good connectivity and accuracy.

ABBYY Vantage is primarily designed as an enterprise-level solution that effectively fulfills OCR requirements. However, I do not suggest this solution for small companies or individuals.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Nadia Ghoufa - PeerSpot reviewer
IA/RPA Developer at Talan
Real User
Fast processing time, highly stable, and effective accuracy on extractions
Pros and Cons
  • "The most valuable feature of ABBYY FlexiCapture is the accuracy of the general extractions."
  • "ABBYY FlexiCapture could improve in the maintenance, and there are some issues. You have to make efforts to do corrections. Additionally, it could be more user-friendly in terms of connecting between different solutions."

What is our primary use case?

We are using ABBYY FlexiCapture for invoices.

What is most valuable?

The most valuable feature of ABBYY FlexiCapture is the accuracy of the general extractions.

What needs improvement?

ABBYY FlexiCapture could improve in the maintenance, and there are some issues. You have to make efforts to do corrections. Additionally, it could be more user-friendly in terms of connecting between different solutions.

For how long have I used the solution?

I have been using ABBYY FlexiCapture for approximately one year.

What do I think about the stability of the solution?

ABBYY FlexiCapture is highly stable. The processing time is very fast.

What do I think about the scalability of the solution?

We have two people using ABBYY FlexiCapture in my company.

Which solution did I use previously and why did I switch?

I have tested Vantage, and it is more user-friendly than the ABBYY FlexiCapture.

How was the initial setup?

The initial setup of ABBYY FlexiCapture was not easy, mainly because you have to configure a lot of things. It depends on the installation itself if it's going to be on the server or on the same system, but either way, it is not simple. 

What other advice do I have?

I rate ABBYY FlexiCapture a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free ABBYY Vantage Report and get advice and tips from experienced pros sharing their opinions.
Updated: November 2024
Buyer's Guide
Download our free ABBYY Vantage Report and get advice and tips from experienced pros sharing their opinions.