Our primary use case of this solution is for document processing. Whenever I receive an email from a vendor or business it gets processed to the ABBYY server. I've created a layout in FlexiCapture that recognizes the template, extracts the field and puts it into the Excel format. I mainly work with purchase and invoice documents and ABBYY checks the validation conditions of an invoice. I'm the manager RPA developer and we are customers of ABBYY FlexiCapture.
RPA Developer at a manufacturing company with 10,001+ employees
Well supported with the ability to customize templates; machine learning needs to be improved
Pros and Cons
- "Identifies and extract relevant elements from a document."
- "Machine learning needs to be improved."
What is our primary use case?
What is most valuable?
The advantage of the solution is being able to identify and extract the element you need from a document. The template can be customized for this. We can create our own rules to validate some values before exporting the results.
What needs improvement?
I would like to see consistency improved. If the same document is uploaded twice, I might get a different outcome the second time. Machine learning needs to be improved. We have some issues with scanned documents that may have a quality less than 300 dpi and the quality isn't high enough for ABBYY to accurately read it, and it therefore requires manual intervention. There is scope for improvement which could include AI modelling and training. If AI is there then it will identify it in a better way. There is a field training option that already has an ML algorithm for it, but it's not much use. Hand-written documents have less than 50% accuracy.
For how long have I used the solution?
I've been using this solution for a year and a half.
Buyer's Guide
ABBYY Vantage
November 2024
Learn what your peers think about ABBYY Vantage. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
814,763 professionals have used our research since 2012.
What do I think about the stability of the solution?
We haven't had any issues with stability, I think it's better than other solutions.
What do I think about the scalability of the solution?
I don't know about scalability because I'm the only user in the company. We deployed in the AWS server and we have a team who control everything. We currently have eight projects related to OCR which are in the pipeline. I have already trained two other guys.
How are customer service and support?
There is a forum for support but not many people are active. We have a license with them so we will usually receive a response within 48 hours.
How was the initial setup?
The initial setup was okay, the difficulties came later with the poor quality of documents we received.
What's my experience with pricing, setup cost, and licensing?
We pay an annual license fee, our management team that deals with that.
Which other solutions did I evaluate?
I did a POC on all the different OCR tools in terms of the level of accuracy I get from each document. ABBYY and Amazon Textract did quite well, whereas Kofax did not provide as good a result. Textract reads the entire document data and provides raw data output in the string format. With ABBYY, I can add a field into the template and then extract it but in Textract adding a customized field is not possible.
What other advice do I have?
Anyone using this needs to know they won't get 100% accuracy. Human intervention is required depending on the quality of the document. Clearly, if the quality is good, the results will be better. ABBYY has been on the market for over 20 years so they're well supported including all other RPA tools. Competitively, I think ABBYY is better than other OCR tools.
It's good to test the solution with multiple samples. Once you create a layout, test it with multiple documents and see what you're able to achieve. If I see that 30 out of 100 documents are not processed 100%, I'll retrain it to improve the accuracy level for when the same document comes in next time.
I rate this solution a six out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Automation Tech Resource Lead at Kelly Services, Inc.
Good PDF OCR reading capabilities, stable, and easy to set up
Pros and Cons
- "Abbyy is really good in terms of reading OCR."
- "There are certain controls like radio buttons and checkboxes that when reading PDFs, really doesn't go well with the RPA."
What is our primary use case?
We are using this solution for PDF reading capabilities for some invoices. We also utilize it to read DW4 forms.
What is most valuable?
There are many others to compare with such as Google and Microsoft, but we haven't seen any specific distinction that stood out with Abbyy.
They were the most used, which is the reason we chose them.
Abbyy is really good in terms of reading OCR.
What needs improvement?
There has always been a challenge with Word and PDF reading capabilities. This is an area that needs improvement.
There are certain controls like radio buttons and checkboxes that when reading PDFs, really doesn't go well with the RPA.
For how long have I used the solution?
We work with Abbyy and UiPath. Abbyy provides its API to be utilized with UiPath, and that is how we use it.
We have been working with Abbyy for at least one year. We have one or two projects that we have worked on with Abbyy.
What do I think about the stability of the solution?
Abbyy is a stable solution.
What do I think about the scalability of the solution?
It's not really scalable. When it comes to PDF reading, we are very specific to that particular document and that template with some of the verbiage.
I have not seen it to be more scalable with any OCR capabilities.
How are customer service and technical support?
I have not contacted technical support.
Which solution did I use previously and why did I switch?
Previously, we didn't try any other solutions. We have to have that screen gripping capabilities and OCR. UiPath with Abbyy was the right choice.
How was the initial setup?
The initial setup is straightforward.
What's my experience with pricing, setup cost, and licensing?
We did not go with the licensed version of this solution.
What other advice do I have?
It's more trial and error, but Abbyy is still really good in terms of OCR. If you have a consistent use case, then I think that Abbyy is the right fit.
I would rate Abbyy Vantage an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
ABBYY Vantage
November 2024
Learn what your peers think about ABBYY Vantage. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
814,763 professionals have used our research since 2012.
Senior Presales Consultant at Advansys-ESC
A stable and scalable tool useful for the extraction of data from documents
Pros and Cons
- "The solution's technical support is very supportive."
- "ABBYY Vantage is a product that does not include the Arabic language."
What is our primary use case?
I use ABBYY Vantage in my company for extracting data from invoices, IDs, and contracts. I have also used ABBYY Vantage to extract data in English from different documents.
What is most valuable?
As my company operates in the Middle East, it is important for us to have a solution that accepts Arabic characters from documents. The most valuable feature of the solution is the extraction of data from passports and national IDs, a task that is generally difficult for most of the OCR engines to check data from such documents.
What needs improvement?
ABBYY Vantage is a product that does not include the Arabic language. From an improvement perspective, ABBYY Vantage should include the Arabic language.
For how long have I used the solution?
I have been using ABBYY Vantage since 2018. My company has a partnership with ABBYY.
What do I think about the stability of the solution?
It is a very stable solution.
What do I think about the scalability of the solution?
It is a scalable solution.
I work in a software company where there are more than 50 users of ABBYY Vantage.
How are customer service and support?
The solution's technical support is very supportive.
Which solution did I use previously and why did I switch?
In the past, my company used to use IQ Bot from Automation Anywhere. My company moved from IQ Bot to ABBYY Vantage to avail the latter product's features.
How was the initial setup?
The product's initial setup is neither simple nor difficult.
If one uses ABBYY Vantage and is familiar with its components, I believe one can handle its setup phase. I think it is not a very basic solution.
The solution is deployed on an on-premises model. Depending on the projects undertaken by my company, I have also used the product on the cloud services by AWS.
What's my experience with pricing, setup cost, and licensing?
ABBYY Vantage is a bit of an expensive tool. The payment model for ABBYY Vantage is such that a user needs to make payments for the number of pages consumed with the help of the tool.
Which other solutions did I evaluate?
I think my company chose ABBYY Vantage over other products in the market owing to the fact that it is a reliable product that offers stability, features, and capabilities to extract data from different documents. In our company, we tested ABBYY Vantage for many of our projects and saw that it delivers results.
What other advice do I have?
I recommend ABBYY Vantage to those who plan to use it in the future, especially if you deal with complex, semi-structured, or unstructured documents since it is a dependable tool that provides high accuracy. Suppose a user wants to use a product to segregate financial documents and needs a tool that provides very high accuracy, then my company recommends ABBYY Vantage.
I rate the overall tool a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer:
Data specialist at a mining and metals company with 11-50 employees
Flexible, helpful learning material, and scales well
Pros and Cons
- "The most valuable feature of ABBYY Vantage is flexibility. You are able to edit at a granular level providing good control over the process. Additionally, the brochures and guides were helpful in learning the solution."
- "ABBYY Vantage could improve the processing of handwritten notes."
What is our primary use case?
I am using the solution mostly for voice processing.
We have approximately 30 use cases in our company.
What is most valuable?
The most valuable feature of ABBYY Vantage is flexibility. You are able to edit at a granular level providing good control over the process. Additionally, the brochures and guides were helpful in learning the solution.
What needs improvement?
ABBYY Vantage could improve the processing of handwritten notes.
For how long have I used the solution?
I have used ABBYY Vantage within the last 12 months.
What do I think about the stability of the solution?
In our region, we have a lot of Arabic text that is handwritten which the solution could improve.
I rate the stability of ABBYY Vantage an eight out of ten.
What do I think about the scalability of the solution?
The scalability of the solution depends on the use case. However, if the solution is managed well it is scalable.
Our company is expanding and correctly we have approximately 16 users of the solution.
How are customer service and support?
I have not used the support from the vendor.
How was the initial setup?
There might be a need to complete a few courses to get used to the implementation of ABBYY Vantage.
What about the implementation team?
We did the implementation of ABBYY Vantage in-house.
What's my experience with pricing, setup cost, and licensing?
We were able to qualify for a reasonable price. The price is in the low to medium range compared to other solutions.
I rate the price of ABBYY Vantage an eight out of ten.
Which other solutions did I evaluate?
I evaluated IBM and AI builder prior to choosing ABBYY Vantage.
What other advice do I have?
If you do the training it will be easy to use.
I rate ABBYY Vantage an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Senior Manager at Wipro Limited
Responsive technical support, reliable, and performs well
Pros and Cons
- "The ability to extract and insert data, then structuralize it into the actionable format, would be the most valuable."
- "The initial setup was relatively complex. The people who install it must be knowledgeable about what they are doing."
What is most valuable?
It would be during the data extraction process. The ability to extract and insert data, then structuralize it into the actionable format, would be the most valuable.
What needs improvement?
I would have liked to see them make it easier for business users to implement themselves. This is what they have done with Vantage, which is essentially a low code/no code, slightly enhanced version of FlexiCapture that is already available.
For how long have I used the solution?
I have been involved with ABBYY FlexiCapture off and on for approximately one year.
What do I think about the stability of the solution?
ABBYY FlexiCapture is a stable product. The stability is good.
What do I think about the scalability of the solution?
The scalability of ABBYY FlexiCapture is good.
This solution is used on a daily basis throughout the organization.
My company has approximately 230,000 employees worldwide.
How are customer service and support?
The technical support is good. They solve problems relatively quickly.
Which solution did I use previously and why did I switch?
I am familiar with IBM Datacap.
How was the initial setup?
The initial setup was relatively complex. The people who install it must be knowledgeable about what they are doing.
It took some time to get everything up and running properly.
What about the implementation team?
The deployment was completed in-house.
What was our ROI?
We have seen a return on investment, but I'm not sure how much.
It would be far too difficult. Because we obviously deliver these types of solutions not only in-house but also for a large number of other companies. There's plenty of ROI that we have managed to deliver for our customers, in particular, but I can't give you figures.
What's my experience with pricing, setup cost, and licensing?
I don't recall the pricing.
Which other solutions did I evaluate?
In terms of intelligent document processing, the company uses a variety of platforms, including IBM Datacap and ABBYYFlexiCapture, among others. We were constantly reviewing market products, and we were also doing things like Hyperscience. At the moment, I'm working on a review for Vantage, which is ABBYY's other recently released product, rather than FlexiCapture.
What other advice do I have?
We are partners with ABBYY.
If you are going to implement it, I would recommend a combination of engaging with a delivery partner to accelerate your initial setup and scalability and then building your own internal capability, which requires accredited users, in parallel.
Because FlexiCapture requires a significant amount of domain knowledge or technical capability to implement. I am not sure if this is outside the scope of your research, but if a company is looking to implement ABBYY products in general and does not want to require a significant increase in internal capabilities, ABBYY Vantage may be a better option.
I would rate ABBYY FlexiCapture an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
RPA Architect at a wholesaler/distributor with 10,001+ employees
A next generation content IQ platform that enables flexibile document extraction
Pros and Cons
- "I like the flexibility of the layout. For example, for the documents that we're using, this is the main feature that is very useful and makes it flexible for extraction."
- "It could be more intuitive. It's huge and has many options, and that makes it difficult. You have to go to Google and search for documents and videos to try and understand how it works. Some tools or processes or some parts of the process should be intuitive to make it easier for the developers."
What is our primary use case?
We use ABBYY Vantage for invoicing problems and for unstructured forms and documents.
ABBYY is an older tool that specializes in data extraction, OCR, ICR, and other recognitions. The company or the department just has to decide the use case.
What is most valuable?
I like the flexibility of the layout. For example, for the documents that we're using, this is the main feature that is very useful and makes it flexible for extraction.
What needs improvement?
It could be more intuitive. It's huge and has many options, and that makes it difficult. You have to go to Google and search for documents and videos to try and understand how it works. Some tools or processes or some parts of the process should be intuitive to make it easier for the developers.
Many of these tools are divided into many parts. You have to buy different parts, and you have to know the difference between features. Sometimes it's difficult for the developer because you don't have the old information available in cleartext. These things need extra plugins to try and collect the different parts in different ways.
It would also help if they improved the engine for ICR. I know that people improved this tool, but it's not expanded right now. We need to use an additional plugin to design or code some parts using a toolkit. It's not properly included in the standard package.
For how long have I used the solution?
I have been using ABBYY Vantage for about seven months.
What do I think about the stability of the solution?
ABBYY Vantage is very stable. I don't have any concerns about it.
What do I think about the scalability of the solution?
I know that scalability is available, but I don't have a big project reference right now. We have about 50 people using it right now.
Which solution did I use previously and why did I switch?
In the last three or four projects, we used ABBYY instead of IQ Bot. I know that IQ Bot probably works with a simple OCR extraction without complicated decisions or business rules. If we have more complexity when it comes to the business rules, for example, the quality of the images, or apply different filters over the images and do other things with ABBYY, we use ABBYY instead of the IQ Bot. But IQ Bot is more flexible.
How was the initial setup?
It's not easy to set up this solution. But once the installation is done, you don't have to configure anything. The main part is related to the server and the infrastructure people handle that.
For simple types of documents, medium-sized projects with 25 types of unstructured documents, with seven or eight field sections, it probably takes one week to deploy. This includes bulk extractions where the information is put into the different outputs. We mainly use this in our Excel template.
What other advice do I have?
On a scale from one to ten, I would give ABBYY Vantage an eight.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Manager at a financial services firm with 5,001-10,000 employees
Great machine learning capabilities, the software works well
Pros and Cons
- "The machine learning capability is pretty good."
- "Quite complex, particularly for those who are not tech savvy."
What is our primary use case?
Our primary use case of this solution is for our invoice project. We wanted to capture the sales and use tax data from our invoices. I'm a senior manager and we are currently customers of ABBYY, hoping to become resellers in the future.
What is most valuable?
I think the machine learning capability of ABBYY is pretty good. You can create your small frame model and then the software works well, applying that training to extract the data out of other invoices.
What needs improvement?
I think that the tool is really complex. It works well, but in terms of rolling it out to a large audience that is not very tech savvy, this tool might be a little too much for them to handle. I think there needs to be some sort of simplification for that kind of user. ABBYY has the FlexiLayout Studio tool which is used for creating layouts for semi-structured and unstructured documents. It's pretty complex and we'd like to see some simplification there.
For how long have I used the solution?
I've been using this solution for four months.
What do I think about the stability of the solution?
I think that once it is installed, the solution is stable. There are no issues that come up.
What do I think about the scalability of the solution?
When it comes to scalability, you might need to install multiple instances of these stations. It comes in two pieces, one is a server and one is the stations. The stations can be scaled up, and can connect to the centralized server and work well, but I think that if you wanted to have it scaled for a large number of users you might have to think about creating some wrappers around it.
We have a user base of around 50 to 100 people but we are gradually rolling it out, so I think right now we only have 20 users who are actively using it, but down the road we expect that to come close to 100.
How are customer service and technical support?
In general, the ABBYY support is pretty good. They are very responsive and try to resolve any issues.
How was the initial setup?
I think installation is pretty straightforward, except that if you are using a distributed version, then there are some prerequisites in terms of IAS that need to be installed beforehand. That makes it a little challenging, but I think if you have the right support from ABBYY you can manage that easily.
What's my experience with pricing, setup cost, and licensing?
The ABBYY license is calculated by pages and it all depends on how you negotiate the licensing with them. If you have a pretty large use case, you might get some discounts, but if you have a pretty small use case, they might be firm on the price.
Which other solutions did I evaluate?
We did our due diligence on a number of solutions and we found ABBYY to be more widely known and they've received pretty good reviews. That's why we chose them along with the fact that their licensing is decent enough. The other solutions we looked at were not as good as ABBYY and were more expensive.
What other advice do I have?
I think each company needs to make a judgment as to whether you can handle a technically challenging solution, because ABBYY is challenging. If you need to have your people trained ahead of time to get some support built into your organization, you should do that. If your organization is not very tech savvy, this solution might not work for you very well.
We still need to carry out more evaluations. For example, the out of the box, SDK support. I'd like to know how much free SDK support we would get if we try to build a wrapper around ABBYY. I think those are the things that we need to evaluate on our end, but overall I think we are pretty happy with this tool.
I think this is a good solution and would rate it an eight out of 10.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sr. RPA Applications Engineer at a tech services company with 10,001+ employees
Saves a lot of time and is suitable for processing a high number of documents and doing away with manual processes
Pros and Cons
- "We are able to extract details from a PDF and put them into a CSV. It is able to extract the details that we are looking for. We have the Machine Learning feature to extract the data with respect to the position of the field."
- "Occasionally, we found the Machine Learning feature to be not working as per our expectations. Sometimes, it also failed to extract details from a PDF. It would be great if training batches work with 100% accuracy. I don't see any other major concerns with ABBYY FlexiCapture."
What is our primary use case?
We use ABBYY FlexiCapture to extract data from invoices and purchase orders.
How has it helped my organization?
It is saving a lot of time, especially for the users who are doing the same tasks on a regular basis. Previously, they were manually copy-pasting from the PDF files to the legacy systems. By using FlexiCapture's integration with UiPath, we are able to automate a lot of complex processes and save time.
What is most valuable?
We are able to extract details from a PDF and put them into a CSV. It is able to extract the details that we are looking for. We have the Machine Learning feature to extract the data with respect to the position of the field.
What needs improvement?
Most of the features are already included in ABBYY FlexiCapture. It is 95% good. It only needs an improvement of 5%.
Occasionally, we found the Machine Learning feature to be not working as per our expectations. Sometimes, it also failed to extract details from a PDF. It would be great if training batches work with 100% accuracy. I don't see any other major concerns with ABBYY FlexiCapture.
In the future release, in the admin console, they can include information about the number of pages that we have consumed and the number of pages that are remaining. Currently, we are not able to see how many pages we have consumed. We haven't received any feedback from ABBYY on how many pages we've consumed for each template or the whole process. If they can include that in the future release, it would be great because we don't know how many pages we may require on a yearly basis.
It is expensive.
For how long have I used the solution?
We have been using this solution for about two years.
What do I think about the stability of the solution?
We haven't seen many crashing issues so far.
What do I think about the scalability of the solution?
The scaling process is of medium complexity. My company is a sales-based company, and we get millions of purchase orders from different vendors. So, we use ABBYY FlexiCapture a lot. We have plans to increase its usage in different departments.
How are customer service and technical support?
Once in a while, when we have any questions, we reach out to ABBYY. They were okay, and they were able to help me.
Which solution did I use previously and why did I switch?
We haven't used any other tools. We started with ABBYY FlexiCapture.
How was the initial setup?
Its deployment process is of medium complexity. Currently, only one person from the India team or the Austria team is deploying the packages for ABBYY FlexiCapture. I have been deploying UiPath packages for a very long time, and the process for ABBYY FlexiCapture is a little bit different as compared to UiPath. ABBYY FlexiCapture is a little bit more complex than UiPath.
It takes 15 to 20 minutes for one template.
What was our ROI?
We have definitely seen an ROI. It might increase in the future.
What's my experience with pricing, setup cost, and licensing?
It is expensive as compared to UiPath. We pay for the licensing and the page count.
Which other solutions did I evaluate?
We didn't explore any other OCR tools as of now. We are good with ABBYY FlexiCapture, and I don't think we are going to explore any other tools in the future.
What other advice do I have?
I would strongly recommend using ABBYY FlexiCapture if you have a high number of invoices, purchase orders, or any manual checks, and you want to extract details.
I would rate ABBYY FlexiCapture a nine out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Download our free ABBYY Vantage Report and get advice and tips from experienced pros
sharing their opinions.
Updated: November 2024
Popular Comparisons
UiPath
Microsoft Power Automate
Automation Anywhere
Blue Prism
Tungsten RPA
Pega Robotic Process Automation
WorkFusion
IBM Robotic Process Automation (RPA)
Nintex RPA
Tungsten TotalAgility
HyperScience
IQ Bot
UiPath Document Understanding
IBM Datacap
OpenText Intelligent Capture
Buyer's Guide
Download our free ABBYY Vantage Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links
Learn More: Questions:
- What are the differences in features and capabilities between ABBYY FlexiCapture with OCR and UiPath AI?
- When evaluating ABBYY, what aspect do you think is the most important to look for?
- What is the difference between Robotic Process Automation (RPA) and Intelligent Process Automation (IPA)?
- Would you choose to produce an intelligent automation solution or develop plugins for the big five (SAP, Oracle, IBM, Microsoft and Google)?
- What is the best intelligent document processing solution?
- What is an intelligent document processing solution?
- Why is Intelligent Document Processing (IDP) important for companies?