Abnormal Security Reviews

Our use case was to pull malicious emails that were getting through our secure email gateway and making it to our inboxes. We were trying to shrink that footprint from a typical 85% to less than 5%.

It protects us. It's something that I can trust. I've gone from trying to get things done on a regular basis to I can set it and forget it due to the quality of the app. The platform is very trustworthy.

The most valuable aspect of the solution is the ability to pull out threats from mailboxes quickly instead of going through Microsoft's content query.

Their ability to take things out of the mailbox and catch things much faster than users is excellent. 

It is extremely efficient and quick, giving us visibility into internal spam attacks due to its API-based architecture.

The solution is great for detecting the full spectrum of email attacks.

It's important to have normal architect threats in cloud collaboration applications. My ecosystem is my ecosystem. If we are accepting just from outside of the business, and they are coming in through methods such as Slack, Teams, or Zoom, then they're absolutely a concern.

The AI and ML broaden the types of email attacks it can stop. It learns employee behavior. So far, it has helped us to reduce the number of attacks that get through. While it doesn't completely remove threats, it does bring threats down to a manageable level for small companies or small security teams.

It reduces the amount of time spent on managing threats. It also gives us a little bit more flexibility in some instances. It'll mark something as a threat, or it'll start to monitor things naturally. And then some of the integrations such as the CrowdStrike Integration, put these users on a watchlist. That way, if something strange does happen, extra scrutiny is done on those individuals to ensure that there are no account compromises or anything like that.

Abnormal helped us to reduce the cost of redundant, secure email gateway solutions. We went from Mimecast as a secure email gateway, which was a cost per year, to Microsoft's secure email gateway, which is baked into our existing Office 365, and so that was a cost savings immediately. We've saved probably about $50,000. I spent about $180,000 total for the services and tools that we had. However, then saved $50,000 for the secure email gateway, and then on top of that, I have a much, much better product that catches a lot more - which is limiting my exposure at the user level.

They misclassified extortion quite frequently, however, it still catches it. It's still a threat in some way, shape, or form. They just miscategorize it.

Adding an ideas button inside the console would be helpful. When we're working on something as engineers, and we find an idea or a method of doing something that would be greatly improved by doing it another way, there should be an ability for me to click the ideas button, type in an idea that I have, and submit it to a product review team or developers to have them think through the process a little bit more. This would also give them the ability to have instant input into the console and instant input into the services so that they would have a more agile response to providing better value to the customer.

I've been using the solution for six or seven years.

We've had zero issues with stability. Their uptime is almost 100%.

The solution is completely scalable. 

I regularly communicate with technical support. It's extremely quick. They are very accurate and thorough. They listen to my concerns, and they repeat them back to me as they understand them. They usually have some type of answer. They understand when I'm looking for something, and I'm not getting what I want.

Positive

We previously used Mimecast.

Mimecast just wasn't getting the job done. There were so many threats going into the inbox. I would spend most of my day chasing after threats.

I was involved in the initial deployment. It took more time to have introductions on the call than it did to actually do the API integration. The process was very straightforward. The first ten minutes would have been introduction and conversation, and the last four minutes would have been flow integration.

I mostly handled the setup myself. 

There is no maintenance needed on my end. 

We implemented the product with the help of Abnormal. They have a very hands-on approach.

While the solution is pricey, I get a lot of value from the services I receive. 

I'm a customer. 

I'd rate the solution nine out of ten overall. 

I would advise others to get experience with Abnormal. Do the demo. The proof is in the pudding. It's one of the very few products that works exactly as it's designed to work. The quality of the output is right there. The service speaks for itself. 

Talk to their staff and their team and look at their metrics. Then, turn on Abnormal and see what it catches. Do a side-by-side comparison.