ACS-Xerox Service Desk Outsourcing program consists of two elements: Training and Annual Support Subscription. Help Desk Training includes: Core Training (2 Modules); Printer Training; and Certification. Help Desk certification and instructor-led training are required as part of the Annual Support Subscription. The annual support subscription provides these special benefits: Priority access to escalated support, Semi-annual account reviews, Standard report package. Key features include: Direct access to open a service request, Service status - detailed status of your repair request, Entitlement status - shows the warranty or service agreement coverage for each registered product and infoSMARTTM - our technical support knowledge database.
ACS-Xerox Service Desk Outsourcing mindshare
As of March 2025, the mindshare of ACS-Xerox Service Desk Outsourcing in the Service Desk Outsourcing category
stands at 4.0%, down from 6.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.
