Amazon WorkMail Reviews

Our use case for sending out broadcasts and emails through our CRM.

The most valuable thing is that emails sent through SES have a delivery rate of greater than ninety percent. It's a big factor in gaining trust in Amazon, as most of the time, they land in the inboxes.

There is room for improvement in the support. It's just that customer support, though good, takes time to resolve issues.

I have been using Amazon SES for more than a year. We currently use the latest version.

I would rate the stability a nine out of ten. It is a stable solution.

I would rate the scalability a nine out of ten. 

There is room for improvement in support.

Positive

The initial setup is moderate, neither easy nor too hard. The deployment took me two to three hours.

It's very cheap. The cheapest among all the services available.

It's pretty complicated and not that easy to set up. But, in the long run, it's very helpful. It gives successful outcomes out there.

Overall, I would rate the solution a nine out of ten.

We use the tool for transactional emails and marketing. 

I would like to see detailed reports on email success and failure rates. 

I have been using the product for a year. 

Amazon SES is stable. 

We use the solution daily. 

I haven't contacted technical support yet. 

I rate Amazon SES's deployment a ten out of ten. It takes 30-40 minutes to deploy. One person helped us with the deployment. 

We did the tool's deployment in-house. 

I rate the overall product an eight out of ten.

We use WorkMail for email. You set up email accounts for various businesses. It is as simple as that. That is the purpose of WorkMail.

There is no need for me to set up security. This is also known as a platform as a service. Actually, I believe they are a software as a service (SaaS).

The only issue is the price, which is far too expensive.

I have been working with WorkMail for three years.

WorkMail is a very stable solution.

WorkMail is a very scalable product.

I'm currently transferring all of them away from WorkMail because it's too expensive.

I would rate their technical support a zero out of five.

I have been trying to contact and reach them because they called me once but never returned my call. 

They called to set up a meeting with me at Amazon, I believe for the South African level. And they never followed up on that meeting. I am just moving on, moving my clients away from them, and that's all that.

Negative

The initial setup is straightforward.

It is deployed and activated immediately.

WorkMail is very expensive. We have lost several clients because it is too expensive.

WorkMail is a bit expensive per user. That is something they must correct.

They provide excellent service, but it is expensive for South Africans. We are losing clients because the price my clients pay for email alone is nearly equal to the price they pay for an entire Microsoft Office license, which includes email.

Where they will have Microsoft Word and other productivity tools, as well as email. And you will pay nearly that much for an email with WorkMail. It's far too costly. That is unaffordable.

WorkMail does require a license, it is, per user. The license is for one user. It is costly per user. The license is expensive.

I would recommend this solution to others who are interested in using it.

WorkMail works very well, and the functionality is fine. I would rate WorkMail a nine out of ten.

It has an easy way to handle addresses and pre-made newsletters.

It has reduced our costs.

It would be nice if they had a what you say is what you get editor to build newsletters like MailChimp has.

I've used it for about six months.

No issues encountered.

No issues encountered.

No issues encountered.

It's very good.

They always reply promptly.

We previously used MailChimp but switched to reduce our costs.

It's very simple to setup and we got good support while we did it.

We implemented it in-house.

We have cut our costs in half.

We are still in the process of implementation.

• Mandrill
• MailChimp

It's worthwhile to look at, but is not suitable for every business.