In terms of performance, I don't have any issue with Aruba Networks Wireless WAN.
System Engineer - Network at PT.Helios Informatika Nusantara
A stable tool that ensures there are no issues with the performance or the connection offered to users
Pros and Cons
- "The initial setup of Aruba Networks Wireless WAN can be done quickly, and everything functions smoothly."
- "Sometimes, the configuration part of Aruba Networks Wireless WAN can be complex, and if you fail to understand the product at once, you may not even know about some features that you can apply to your network, and they may go unused."
What is our primary use case?
What is most valuable?
My company wants to use Aruba's SASE solution since we want to move everything into the cloud, and we believe that ArubaOS 10 could also be a part of the process. In general, it is about the roadmap the company wants to follow and not what I want personally.
What needs improvement?
Sometimes, the configuration part of Aruba Networks Wireless WAN can be complex, and if you fail to understand the product at once, you may not even know about some features that you can apply to your network, and they may go unused. The guidance part of the solution is not clear.
I believe that Aruba has released a new OS called ArubaOS 10. The guidance part of the product regarding what makes it different from others and what its benefits are for users are areas that are not really clear.
For how long have I used the solution?
I have been using Aruba Networks Wireless WAN for three years. My company has a partnership with Aruba.
Buyer's Guide
Aruba Networks Wireless WAN
February 2025
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What do I think about the stability of the solution?
It is a stable solution.
There are no issues with the performance or the connection offered by the product. Sometimes, when in our company, we want to trade it with the new access points and use Aruba's RMA process, we have seen the process could be completed in just a day, but there have been occasions where it could take, like, three or four days, meaning there are inconsistencies like that in Aruba's RMA process.
Considering no issues, I believe the product's stability is a nine out of ten.
What do I think about the scalability of the solution?
I don't really have an issue regarding the product's scalability. I rate the product's scalability a seven or eight out of ten.
Around 400 to 500 people in my company use the solution.
How are customer service and support?
Sometimes, the management of the escalation process by the solution's technical support team is too slow. With the highest level of engineering of the product, sometimes, the purpose of the solution is not really relevant to our networks, making it a solution that we can apply to our network at the end of the day. Sometimes, there is some issue that doesn't really get resolved by the technical team, and my company just tolerates it.
I rate the technical support a six out of ten.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
My company has past experience with Cisco. My company switched from Cisco to Aruba because, at times, if you try to upgrade it using Wi-Fi 6, you would realize that Cisco doesn't support Wi-Fi 6.
How was the initial setup?
The initial setup of Aruba Networks Wireless WAN can be done quickly, and everything functions smoothly.
The solution is deployed on an on-premises model.
The product's deployment phase was completed in about three to four weeks.
What's my experience with pricing, setup cost, and licensing?
I rate the product's price an eight on a scale of one to ten, where one is the lowest ,and ten is the highest.
Which other solutions did I evaluate?
Cisco, Huawei, and Ruckus were the solutions my company considered during the evaluation phase, but we chose Aruba since it was more cost-friendly than the others.
What other advice do I have?
I rate the overall product an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Network engineer at perfekt
Reliable with unique capabilities and the ability to extend
Pros and Cons
- "The initial setup is pretty straightforward."
- "We'd like to have a bit more artificial intelligence incorporated into existing products."
What is our primary use case?
We primarily use the solution as an instant access point with a built in virtual controller. It's a wireless product.
What is most valuable?
No other wireless product has the same capabilities. With Aruba, users just need access points and do not need a controller. Access points can act as controllers. With 50 to 60 access points, we can use another Aruba product to help with management below 50 or 60 access points. If we have thousands of access points, at that point, we would need to go for a controller.
The solution can scale.
It is stable.
The initial setup is pretty straightforward.
Depending on the level of support you have (paid or standard), they are responsive.
What needs improvement?
We'd like to have a bit more artificial intelligence incorporated into existing products. It would give them more market gain and make their product more robust.
For how long have I used the solution?
I've been using the solution for five to six years.
What do I think about the stability of the solution?
The solution is quite stable. There are no bugs or glitches. It doesn't crash or freeze. It is reliable.
If you have a small setup, it's quite easy to manage. You don't need to have the big hardware in place. If you have a very large infrastructure setup you might need to have a traditional WiFi setup.
What do I think about the scalability of the solution?
It is quite scalable. How easy it is to expand depends on what scaling you are doing. For example, if you are adding more hardware or more access points. A small setup is quite easy to manage as you don't have so much hardware. However, a bigger setup might require additional WiFi expansion.
You can scale it to a great extent.
We're a small company. We have less than 50 users. That said, we also have clients that use the solution.
We do not have plans to increase usage.
How are customer service and support?
We've used technical support. They are pretty good. However, it depends on if you have a standard or paid support. Paid support allows you to call directly. Standard support is slower, and you need to communicate via email.
Which solution did I use previously and why did I switch?
We also use Cisco. I'm familiar with Juniper as well.
How was the initial setup?
The initial setup isn't too difficult. You just need to have a bit of background knowledge. It's pretty straightforward.
The deployment depends on if you will use Aruba Central, a centralized could management platform, which makes the deployment easier. If you don't use that, you do need to do everything from scratch. The length of time it takes to deploy depends on the size of the setup. The physical mounting is always something that takes time. For the configuration, if you have configuration planning already in place, it won't take too long. It might take a week to a month for a smaller setup of 50 access points.
If you have all the test points mounted up and they have all been cabled towards POE switches, and they have the necessary firmware and everything in place, and you have also planning in place including what are the access IDs and what security measures will be taking place, then it will be quite fast to do it.
You only need one or two people to handle the initial setup.
What was our ROI?
I've not witnessed any ROI.
What's my experience with pricing, setup cost, and licensing?
They have various types of licensing to choose from. They have licenses for security and firewalls, et cetera. There are different licenses for products and different types of features as well.
Most licenses are subscription-based. There are a few perpetual licenses as well.
Which other solutions did I evaluate?
I was looking at Juniper Mist and noted that this product has more AI. Aruba is not too evolved when it comes to AI.
What other advice do I have?
We're not necessarily on the latest version of the solution. We are due for an upgrade.
If someone has a smaller setup, Juniper may be a good option. However, with bigger setups and more unique features, Aruba is a good choice.
I'd rate the solution eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Aruba Networks Wireless WAN
February 2025
Learn what your peers think about Aruba Networks Wireless WAN. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
832,138 professionals have used our research since 2012.
Senior Technical Consultant at Orange Business Services
Has a nice user interface and clustering feature, and is easy to install
Pros and Cons
- "There is a clustering feature, so the APs immediately switch back to the next available controller. The users will not notice any impact and will feel connected to the network. They will not notice any disconnection."
- "They have to work on their Aruba Central cloud platform. There are still some glitches such as not showing proper user details. When we removed the AP from the Aruba Central cloud, it showed up as being connected to Aruba Central. They need to fix these issues."
What is most valuable?
There is a clustering feature, so the APs immediately switch back to the next available controller. The users will not notice any impact and will feel connected to the network. They will not notice any disconnection.
The AirMatch feature is also very useful. If the radio channels and the power being utilized in the RF environment are filled up, it will update all of those channels and power transmission.
What needs improvement?
They have to work on their Aruba Central cloud platform. There are still some glitches such as not showing proper user details.
When we removed the AP from the Aruba Central cloud, it showed up as being connected to Aruba Central. They need to fix these issues.
I would like to see artificial intelligence and machine learning in the next release. Other vendors already have artificial intelligence and machine learning capabilities in their cloud platform-based wireless solutions.
For how long have I used the solution?
I've been working with this solution for the last six years.
What do I think about the stability of the solution?
It is a stable solution.
How are customer service and support?
Aruba Networks Wireless WAN's technical support was very good in 2017 and 2018. Now, the calls go here and there, and we don't get an immediate response.
How was the initial setup?
The initial setup was very easy. It's not that complex.
Which other solutions did I evaluate?
Compared to Cisco, Aruba Networks Wireless WAN's user interface is very nice.
What other advice do I have?
On a scale from one to ten, I would rate this solution at nine.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Owner, Ctrl E at Ctrl E
Highly stable and scalable solution
Pros and Cons
- "I would rate the stability a ten out of ten."
- "There is room for improvement in the pricing, it's quite a premium."
What is our primary use case?
My clients use it for the employees to log in to the Internet.
What is most valuable?
Once we install it, we don't get any complaints or adverse feedback from the client. They use it. It's seamless connectivity. And in case any failure happens, there is a long warranty period. So once we've got the access point replacement also done for one of the clients, that experience also was good.
What needs improvement?
There is room for improvement in the pricing, it's quite a premium. There are a few other brands that are coming up which are offering lower pricing. So maybe Aruba could think about being a more competitive price point.
For how long have I used the solution?
I'm a system integrator. I've been selling it to my clients who use it in their offices.
What do I think about the stability of the solution?
I would rate the stability a ten out of ten.
What do I think about the scalability of the solution?
I would rate the scalability a ten out of ten. It is very scalable. There are more than a thousand users in my client's organisation.
How was the initial setup?
The initial setup is easy. If we need to deploy 10 to 15 devices, that can be set up in about half a day.
What's my experience with pricing, setup cost, and licensing?
It is expensive. I would rate the pricing an eight out of ten.
What other advice do I have?
I would highly recommend using the solution. Aruba is one of the best.
Overall, I would rate the solution a ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: System integrator
Security and Infrastructure Practice manager at a computer software company with 51-200 employees
Reliable with good coverage and decent pricing
Pros and Cons
- "It works well. It is reliable."
- "It works. We don't look at it any deeper than that and don't find any features ar missing."
What is our primary use case?
We use it for wireless access in our sales offices. It is a wireless access network.
What is most valuable?
It works well. It is reliable.
We just upgraded it to 6G. The main reason why we chose Aruba is that we are an Aruba partner and we get significant discounts on Aruba.
The initial setup is straightforward and simple.
It is scalable.
It's providing us with the coverage that we need. The speed is good. Basically, you set it up and forget it, which is good.
What needs improvement?
We're not very sophisticated with it. We just use the wireless and it just does what we need it to.
It works. We don't look at it any deeper than that and don't find any features ar missing.
We had one problem with one of our remote sites. We opened up a ticket and it turned out there was a problem with one of the end users' desktop. It needed to be patched and support was very good about it. They told us about it and we did it and it worked. It was nothing to do with the product itself, really.
For how long have I used the solution?
We've used the solution for ten years or so.
What do I think about the stability of the solution?
The stability, in general, is good. We have problems from time to time; however, for those cases, most of the time, it's related to users. They might have patches that need to be installed or things like that.
It's generally reliable and there are no bugs or glitches.
What do I think about the scalability of the solution?
It meets our needs. We find it to be scalable.
We have maybe 20 to 30 people using the solution at this time.
We do not have plans to increase usage as we don't have any other locations for anything.
How are customer service and support?
Tech support is efficient. If we have a problem, we open up a ticket and they help.
How was the initial setup?
The solution is easy to set up. It is straightforward and simple. It's not overly complex.
We have one person on staff that can deploy and maintain the product. They are a network admin.
What was our ROI?
I wasn't involved in the process of looking into ROI, if that was even considered.
What's my experience with pricing, setup cost, and licensing?
The pricing is good for us. As a partner, we get discounts.
I don't have any information in regards to the exact costs we pay.
What other advice do I have?
We are resellers of Aruba. We don't do a lot with the wireless. We consume it. We don't sell it.
The solution works well and it does what we need it to do.
It's a good product. Cloud management works very well. I would recommend cloud management to others any day.
I'd rate the solution ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Head of IT infrastructure at a consultancy with 51-200 employees
An engineer with enough experience can tune the network however they want
Pros and Cons
- "An engineer with enough experience can tune the network however they want. It's crucial. It's good to customize our information security how we like it and configure the solution to achieve the level of stability we need."
- "Support is a little expensive. It's also a little tricky to configure Aruba sometimes. For example, if we want to whitelist a device, it works in unexpected ways. I want to allow this device to connect somewhere, and it lets it connect to any device in the network. Let's say I want to allow my phone to connect to the network printer, but if I add my phone to the white list, I automatically allow my phone to connect to any other devices, and it's not secure."
What is our primary use case?
We use Aruba Wireless at a big trading center in two ways. One use case is a corporate network with restrictions, and another is for customers. For our corporate use case, we have around 30 people on various devices, like laptops and mobile phones. In the second case, we provide access to around 1,000 users.
What is most valuable?
An engineer with enough experience can tune the network however they want. It's crucial. It's good to customize our information security how we like it and configure the solution to achieve the level of stability we need.
What needs improvement?
Support is a little expensive. It's also a little tricky to configure Aruba sometimes. For example, if we want to whitelist a device, it works in unexpected ways. I want to allow this device to connect somewhere, and it lets it connect to any device in the network.
Let's say I want to allow my phone to connect to the network printer, but if I add my phone to the white list, I automatically allow my phone to connect to any other devices, and it's not secure.
For how long have I used the solution?
I've been using Aruba Wireless for a year and a half.
How are customer service and support?
My team is highly experienced, so I haven't needed support so far.
How was the initial setup?
Setting up Aruba Networks is a little difficult, but experienced professionals can handle it, and we have help from partners, so it's not a problem. In Ukraine, there are several companies with expertise in Aruba. We can pay them for the initial setup and some training.
What's my experience with pricing, setup cost, and licensing?
We pay every year for Aruba Central. It's a subscription. In other cases, we use Aruba AirWave on-premise, and that's a one-time payment.
What other advice do I have?
I rate Aruba Networks Wireless WAN nine out of 10. It's a stable solution with advanced technical capabilities. We never need to worry if it's going to work.
Like any professional solution, you need to do some evaluation before implementing it in a project. The customer must fully understand the project requirements before they buy and implement it.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Network and Security Engineer at a comms service provider with 1,001-5,000 employees
Responsive support, beneficial centralized management, and low failure rate
Pros and Cons
- "The most valuable feature of Aruba Networks Wireless WAN is centralized management capability. You don't have to have wireless LAN controllers at every location."
- "Aruba Networks Wireless WAN could improve the solution availability. The selection of mounting hardware for the various radios is limited and poor. Often, you have to create and manufacture your own mounting hardware in certain situations."
What is our primary use case?
We have used Aruba Networks Wireless WAN a lot for retail, manufacturing, and deployments on educational campuses. Most of the deployments I've done are enterprise-grade across multiple sites, utilizing the ClearPass solution so that all the enterprise sites are managed at one location. The use cases can vary.
What is most valuable?
The most valuable feature of Aruba Networks Wireless WAN is centralized management capability. You don't have to have wireless LAN controllers at every location.
What needs improvement?
Aruba Networks Wireless WAN could improve the solution availability. The selection of mounting hardware for the various radios is limited and poor. Often, you have to create and manufacture your own mounting hardware in certain situations.
The specific information available for external dB gain antennas is virtually non-existent or poor. You have to do a lot of research to find out what external antennas are going to suit your environment. Aruba Networks Wireless WAN doesn't do a good job of helping, and that's one of their downfalls.
If you're using external antennas, you want to accomplish some gain by using external antennas. There's not a lot of information specific to Aruba Networks Wireless WAN, even on the Aruba platform, that provides you with solid information and recommendations about antennas that would best suit their solution.
For how long have I used the solution?
I have been using Aruba Networks Wireless WAN for approximately 10 years.
What do I think about the stability of the solution?
Aruba Networks Wireless WAN stability is good. It has a low failure rate. I don't typically do service, but the failure rates are less than or equal to their largest competitors. It's a pretty stable environment.
What do I think about the scalability of the solution?
I have found Aruba Networks Wireless WAN to be scalable. If you use either the ClearPass or the AirWave, it's very easy to scale.
How are customer service and support?
I typically don't use technical support of Aruba Networks Wireless WAN. There's been a few instances where I've had to make a call, and they were fairly responsive.
How was the initial setup?
The initial installation of Aruba Networks Wireless WAN is easy. The enterprise-level deployments are straightforward.
What about the implementation team?
The maintenance of Aruba Networks Wireless WAN depends on the size of the enterprise solution that you have deployed. However, typically, it's relatively easy, because if you use ClearPass or AirWave, you can have one person monitor an entire enterprise. It's not difficult.
What was our ROI?
Different sectors have their own set of ROI indicators that they follow. For example, retail has a set of ROIs and manufacturing and another different set than retail. You can make your own algorithms to determine our ROI, I typically don't focus on that.
What's my experience with pricing, setup cost, and licensing?
The price of Aruba Networks Wireless WAN depends on how you buy it. From a pricing perspective, if you choose to buy Aruba Networks Wireless WAN as an MRC, it's dependent upon the radio and the solution that you choose what your MRC is. If you choose to buy it outright, they're competitive with their competitors, and they're probably four percent or five percent lower than their largest competitor.
What other advice do I have?
I rate Aruba Networks Wireless WAN an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Director de Negocio. Redes, Comunicaciones y Seguridad at Avanti21 Sistemas y telecomunicaciones, S.L.
An industrial-level Wi-Fi solution with good performance and is easy to deploy
Pros and Cons
- "The most valuable features are price, quality, and performance."
- "This solution needs different models that are more specialized for certain customers."
What is our primary use case?
I am a system integrator and this is one of the solutions that I implement for my customers.
My customers use the Aruba Wireless WAN for Wi-Fi connectivity and network connectivity. It is typically used in an industrial setting.
What is most valuable?
The most valuable features are price, quality, and performance.
What needs improvement?
This solution needs different models that are more specialized for certain customers.
For how long have I used the solution?
I have been using Aruba Networks products since they first were available in Spain, many years ago.
What do I think about the stability of the solution?
The stability depends more on the customers, their environment, and how they are using the product. The product is used frequently.
What do I think about the scalability of the solution?
Our customers are medium-sized and large businesses.
How are customer service and technical support?
I deal with the technical support team for Aruba and they are nice. The support is fine.
Which solution did I use previously and why did I switch?
I have used many other similar solutions including those by Extreme Networks, Cisco, Ruckus Networks, and Huawei. Huawei is the market leader in this domain.
How was the initial setup?
The initial setup of this solution is simple and I would say that it works fine. It only takes a few minutes to deploy.
What about the implementation team?
We perform the installation for our customers.
What's my experience with pricing, setup cost, and licensing?
The price of this solution is approximately 1,000,000 ESP ($6,750 USD).
What other advice do I have?
Aruba has good enterprise solutions that I provide to my customers. I would suggest using it with it together with a good network that has the proper security set up.
I would rate this solution a ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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