Technical Manager at Computer Land Malaysia
A stable solution with a straightforward setup
Pros and Cons
- "I rate the stability an eight out of ten."
- "The solution should be cheaper."
What is most valuable?
What needs improvement?
The solution should be cheaper.
For how long have I used the solution?
I have been using Aruba Networks Wireless WAN for about a month.
What do I think about the stability of the solution?
I rate the stability an eight out of ten.
Buyer's Guide
Aruba Networks Wireless WAN
November 2024
Learn what your peers think about Aruba Networks Wireless WAN. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
How was the initial setup?
The initial setup is straightforward.
What's my experience with pricing, setup cost, and licensing?
The solution is expensive.
What other advice do I have?
Overall, I rate the solution an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: partner/customer
Last updated: May 15, 2024
Flag as inappropriateSystem Administrator at K J Somaiya College of Arts & Commerce
It has good stability, but the customer service needs improvement
Pros and Cons
- "Its most valuable feature is the ease of use."
- "Its technical support service could be better."
What is our primary use case?
We use the solution to access the internet connection.
What is most valuable?
The solution's most valuable feature is the ease of use.
What needs improvement?
The solution's technical support service could be better.
For how long have I used the solution?
We have been using the solution since 2011.
What do I think about the stability of the solution?
It is a very stable solution.
What do I think about the scalability of the solution?
I rate the solution's scalability as an eight or nine.
How are customer service and support?
The solution's customer service team needs to be more responsive.
How would you rate customer service and support?
Negative
How was the initial setup?
The solution's initial setup process is a little complicated. But it gets easier after a certain point. I rate the process as an eight or nine. It takes half an hour to complete.
What about the implementation team?
We implemented the solution with the help of our in-house team.
What was our ROI?
The ROI for the solution is over 50% for us.
What's my experience with pricing, setup cost, and licensing?
It is a costly solution. I rate its pricing as a nine or ten.
What other advice do I have?
The solution is easy to set up. I rate it as a seven.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Aruba Networks Wireless WAN
November 2024
Learn what your peers think about Aruba Networks Wireless WAN. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
Project Manager at a comms service provider with 501-1,000 employees
Has good market value and offers good support for the deployment
Pros and Cons
- "All the features are available, even including the security. The access point enables the matching of any connectivity."
- "From the commercial-side the pricing side is fine but in other aspects, it could be lowered."
What is our primary use case?
We have this solution on our standalone sites operating with indoor and outdoor access points connected to a controller. It has multiple access IDs in the campus area.
What is most valuable?
The brand name is good for availability. It has a better market value than other vendors. This solution is more for enterprise-sized companies as opposed to SMBs.
All the features are available, even including the security. The access point enables the matching of any connectivity.
What needs improvement?
From the commercial-side the pricing side is fine but in other aspects, it could be lowered.
For how long have I used the solution?
We have been using Aruba for the last three to four years.
What do I think about the stability of the solution?
The customers are definitely happy with the stability.
What do I think about the scalability of the solution?
Scalability is good.
How are customer service and technical support?
I would give their technical support a ten out of ten.
We are system integrators, so we prefer to work with a vendor who offers support with deployments.
They are very knowledgeable and very accurate.
How was the initial setup?
The initial setup was straightforward. It took around a day.
We integrated with Aruba's help. Aruba's support is very strong. It's one of the best features, their support is very good. There's support for any problem you could have during the configuration or installation. With their help, you don't need a consultant to deploy.
What about the implementation team?
We deployed it with our own technician. We only needed one or two.
What other advice do I have?
Aruba is a very good product. Make sure to train your technicians for this product.
I would rate it a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Information Technology Network Manager at a tech services company with 1,001-5,000 employees
Vendor-agnostic solution which is both stable and secure
Pros and Cons
- "It integrates with the Aruba portfolio very easily, and it's a vendor-agnostic solution, and that's brilliant."
What is our primary use case?
For campus installations, student residences, universities, and small community enterprises. The performance is excellent.
How has it helped my organization?
It enhances the user experience and the security of internal access is excellent.
What is most valuable?
It's stable and secure with a lot of functionality. It integrates with the Aruba portfolio very easily, and it's a vendor-agnostic solution, and that's brilliant.
What needs improvement?
I'm looking forward to the release of AirWave 10.
For how long have I used the solution?
One to three years.
What do I think about the scalability of the solution?
Brilliant. Excellent. Very scalable and very easy to scale it as well, if you plan it accordingly.
How are customer service and technical support?
I used it once and I received very good technical support. Whomever I spoke to answered pretty quickly. If they can't answer there and then you get a call back a day or two later.
Still, I would like to see a quicker response in the support environment.
Which solution did I use previously and why did I switch?
I didn't switch. It was just the solution that was here. Coming from Cisco and other systems, Aruba actually did leave a good mark on me compared to how other systems operate and work.
My most important criteria when selecting a vendor would be
- the quality of the product
- the support behind it
- the stability of the environment in real life, not in a demo environment.
How was the initial setup?
I did it myself, so it is pretty simple.
What other advice do I have?
Approach HPE for Aruba. Also, stick with a technical team of consultants to design it and then go the market with a solution from HPE and get the value added reseller to do the necessary work.
I would rate Aruba at nine out of 10. There are always things that can be improved. But generally, out of the whole portfolio of solutions, Aruba stands out very much.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
EDP MAnager at Professional Software s.r.l.
Excellent technical support, reliable, and reasonably priced
Pros and Cons
- "Aruba Networks Wireless WAN is stable and good."
- "The issue is that we are unable to update it because we lack the necessary permissions. We set up the website, but we don't have permission to download the software."
What is our primary use case?
We use Aruba Networks Wireless WAN for logistic purposes.
What is most valuable?
Aruba Networks Wireless WAN is stable and good.
What needs improvement?
The issue is that we are unable to update it because we lack the necessary permissions. We set up the website, but we don't have permission to download the software.
I would like to have the option, to log in by clear code.
For how long have I used the solution?
I have been working with Aruba Networks Wireless WAN for five years.
What do I think about the stability of the solution?
Aruba Networks Wireless WAN is a stable solution.
What do I think about the scalability of the solution?
The scalability of Aruba Networks Wireless WAN is very good.
We have 11 controllers, 300 access points, and possibly 300, 350 clients.
How are customer service and support?
For the newer release, we contacted technical support for the operator.
I would rate the technical support a five out of five.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Previously, we did not use another solution.
There was a seller who suggested Aruba, and we started using it from that time.
How was the initial setup?
The installation is a mix of the two. It's neither easy nor difficult.
What's my experience with pricing, setup cost, and licensing?
Licensing fees are paid on a yearly basis.
I would rate the pricing a three or a four out of five.
Which other solutions did I evaluate?
We are currently using Aruba and researching new features in similar solutions.
What other advice do I have?
Overall, I am pleased with the solution.
We are partners.
I would rate Aruba Networks Wireless WAN an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Senior Solutions Manager at a tech services company with 1,001-5,000 employees
Easy to deploy, but the dashboards can be better and technical support should be improved
Pros and Cons
- "The most valuable feature is the ease of setup and deployment."
- "Technical support is important to me and I feel that it is something that can be improved."
What is our primary use case?
We are a tech consultancy firm and this is one of the solutions that we implement for our clients. When our clients are looking for a local wireless environment, this solution can fit their needs.
What is most valuable?
The most valuable feature is the ease of setup and deployment.
What needs improvement?
The dashboards can be made much more useful.
Technical support is important to me and I feel that it is something that can be improved.
I would like to see support for SD-WAN.
The inclusion of firewall features would be an improvement.
For how long have I used the solution?
We have been working with Aruba Wireless WAN for three years.
What do I think about the stability of the solution?
We have had no problems with stability.
What do I think about the scalability of the solution?
This is a scalable solution. We have customers of all sizes, ranging from small businesses to enterprise-level organizations.
How are customer service and technical support?
We have been in touch with technical support and they are good enough, although there is room for improvement.
Which solution did I use previously and why did I switch?
We have also worked with Cisco wireless solutions. The price of Aruba is better but Cisco's technical support is superior.
How was the initial setup?
The initial setup and deployment are easy. Installing a single device can be done in two or three hours. However, some projects will continue for up to 12 days because there are a large number of devices.
What about the implementation team?
We deploy this solution for our customers. Often, we also deploy switches and other network equipment at the same time.
What's my experience with pricing, setup cost, and licensing?
The price of this solution is better than some other vendors.
What other advice do I have?
This is a good product and my advice for anybody who is considering it is that they can solve a lot of issues with Aruba. I think that it is okay for most of our customers.
I would rate this solution a five out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Assistant Manager at a insurance company with 1,001-5,000 employees
A user-friendly solution for our centralized wireless service
Pros and Cons
- "The GUI is user-friendly and the dashboards are good."
- "We have had stability issues with some types of portable devices."
What is our primary use case?
This solution provides our wireless network service. We use it as a centralized wireless hub in our network.
What is most valuable?
The GUI is user-friendly and the dashboards are good.
What needs improvement?
We have had stability issues with some types of portable devices.
For how long have I used the solution?
We have been using Aruba Wireless WAN since 2018.
What do I think about the stability of the solution?
We had some stability issues with wireless devices such as laptops and tablets, but it turned out to be a bug and it was fixed in the latest version.
What do I think about the scalability of the solution?
This solution is scalable and we have approximately 500 users.
How are customer service and technical support?
We speak with our vendor for technical support and do not contact Aruba directly.
How was the initial setup?
The initial setup is straightforward.
What other advice do I have?
Overall, this is a very good product. It is stable and I recommend it.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Network Engineer at a healthcare company with 10,001+ employees
Controller with access points that is stable and easy to setup
Pros and Cons
- "We don't know this product very well yet, but what we have used so far and what we like are user control, bandwidth, and access."
- "The support needs improvement because it is not very good in terms of response time."
What is our primary use case?
We use this solution to control access and bandwidth.
It is used for the RTLS tracking devices that are supported by Aruba and we are going to test it in our environment.
What is most valuable?
We don't know this product very well yet, but what we have used so far and what we like are user control, bandwidth, and access. For each access point, there is one that controls the application, the layer and bandwidth quota.
What needs improvement?
The support needs improvement because it is not very good in terms of response time. It takes to long to resolve issues.
For how long have I used the solution?
We have been using this solution for two to three months.
What do I think about the stability of the solution?
In the short time that we have been using this solution, it has been stable, and we haven't had any issues.
What do I think about the scalability of the solution?
This solution is scalable.
At the moment we have one hundred users, but our target is more than three thousand.
How are customer service and technical support?
The technical support is okay, but the response time is not very good. It takes too long to resolve the issues.
How was the initial setup?
The initial setup was straightforward. It was easy.
What other advice do I have?
I would rate this solution a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: November 2024
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