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PeerSpot user
Communications Manager at a tech services company with 51-200 employees
Consultant
Our backup engineers can build relationships with customers as they know their data is being protected. The UI, however, could use a facelift.

What is most valuable?

Asigra does not require any agents to be installed - it's a much more effective (and less labour-intensive) solution than the agent-based alternatives out there.

How has it helped my organization?

It allows our backup engineers to build great relationships with customers as they know their data is being protected by best-in-class software. It gives customers peace of mind that their data is in safe hands.

What needs improvement?

The UI could do with a facelift.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Cloud Services Administrator at a tech services company with 51-200 employees
Consultant
Having multiple retention copies always helps when trying to restore from a virus/spyware attack, although it needs more diversity in Hyper-V, which I know will come in v13.1.

Valuable Features:

I am personally a fan of Exchange email level and MS SQL db level backups. On top of that, having multiple retention copies always helps when trying to restore from a virus/spyware attack. The ability of being able to backup Linux has also been helpful to ours/client servers, as its multi-tenancy scalability.

Improvements to My Organization:

Customers know they can depend on us for retrieval/storage of their files.

Room for Improvement:

I think the product needs more diversity in Hyper-V. I know it is coming in 13.1, but I have yet to see the exclusiveness as VMware has. When I went to the Asigra Partner Summit this year, a new, not yet in place, feature for Hyper-V was in the works. Right now, the product is more VMware centric when it comes to replication and ability to backup images.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Asigra
January 2025
Learn what your peers think about Asigra. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
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it_user168474 - PeerSpot reviewer
Systems Analyst at a consultancy with 51-200 employees
Consultant
Vastly improved user down time. Tapes could take hours to retrieve, now that issue has been eradicated.

What is most valuable?

Simplicity, very easy to restore user data. Means that we don't have to request off site tapes to be delivered to the office, can easily access the cloud data and restore most data within minutes.

How has it helped my organization?

As above, vastly improved user down time on important data that has been deleted. Tapes could often take hours if not over a day to retrieve, now that issue has been eradicated.

What needs improvement?

For me it does what it needs to.

For how long have I used the solution?

2 years.

What was my experience with deployment of the solution?

No issues with deployment.

What do I think about the stability of the solution?

No issues with stability.

What do I think about the scalability of the solution?

No, have easily scaled up as we've increased the amount of data we now hold.

How are customer service and technical support?

Customer Service:

From the limited contact I've had it's been very good.

Technical Support:

Excellent, always at the other end of the phone with a solution to most of the few issues we've had.

Which solution did I use previously and why did I switch?

Just tape storage with a local firm.

How was the initial setup?

I wasn't involved in this but from the sounds of it it was very simple. Most of our servers are virtualised so we just needed to set them up and our supplier did the rest.

What about the implementation team?

Through a vender, they knew what they were doing and there was very little if any down time.

Which other solutions did I evaluate?

Symantec cloud was the only other product and it came down to cost, you had to install the client on all the servers which was done with a fee, with Asigra there's no such problem which makes it very cost effective.

What other advice do I have?

Worthwhile, possible the initial setup of the hardware is costly but once you're going the costs are relatively cheap, it's the data costs that can rack up.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user219180 - PeerSpot reviewer
it_user219180Owner at a tech services company with 51-200 employees
Consultant

I agree with Asigra being one of the top software for Cloud Backup and would recommend it to anyone as long as they are aware of:
1) Recovery after a disaster is complex and cumbersome - ask for procedures in case of complete disaster - i.e. installation in secondary location and Bare Metal Recovery
2) testing for Disaster Recovery - backups must be turned off during testing and back to point (1)
3) Requirements for purchase of (Asigra Database) SQL Server for database over 10GB can get expensive
4) Data retention and versions must be kept low as per/Gb costs could add up quickly
5) If recovery is interrupted during recovery process(due to ISP or Network) it must be restarted from beginning - large amounts of data can take a long time

Director at Data2Vault
Real User
Features Have The Ability to Protect Many Different Platforms

What is most valuable?

Its automation, security, optimisation, simplicity, reliability, very high recovery rates, and ability to protect so many different platforms.

How has it helped my organization?

It frees up technical resources, because once it is setup, it just runs.

What needs improvement?

More integration with leading storage solutions.

For how long have I used the solution?

Since 2008.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Asigra technical support is outstanding.

Which solution did I use previously and why did I switch?

No, we selected Asigra from day one.

How was the initial setup?

Setting up our N+1 Asigra infrastructure was straightforward. Provisioning client environments vary according to how well their systems and software are setup.

What's my experience with pricing, setup cost, and licensing?

Asigra is a cost effective solution and very competitive in the market.

Which other solutions did I evaluate?

EVault, Veeam, and Dell EMC.

What other advice do I have?

Try it in a proof of concept.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Sales Manager at a tech services company with 51-200 employees
Consultant
​Cloud-to-cloud backups need work, but has support for multiple OS's.

Valuable Features

  • Versatility
  • It supports multiple OS's
  • Physical & virtual
  • Application aware
  • Short & long-term retention

Improvements to My Organization

We can provide a reliable service to our customers.

Room for Improvement

Cloud-to-Cloud backups.

Use of Solution

I've used it for 10 years.

Deployment Issues

No issues encountered.

Stability Issues

No issues encountered.

Scalability Issues

No issues encountered.

Customer Service and Technical Support

Customer Service:

It's very good.

Technical Support:

It's very good.

Initial Setup

It was straightforward.

Implementation Team

We did it in-house.

ROI

80%.

Pricing, Setup Cost and Licensing

Always keep an eye on the competitions’ price.

Other Solutions Considered

Veeam, which we also use.

Other Advice

Take the training courses to get the most out of it.

Disclosure: My company has a business relationship with this vendor other than being a customer: We both use and sell Asigra and other cloud solutions.
PeerSpot user
it_user175560 - PeerSpot reviewer
IT Manager with 51-200 employees
Vendor
Complex deployment especially around testing but easier to manage and administer than a tape backup

What is most valuable?

Backing up to the cloud

How has it helped my organization?

Replaced an ageing tape backup product and reduced administration.

What needs improvement?

Data encryption due to the speed of restoring multiple files

For how long have I used the solution?

6 months

What was my experience with deployment of the solution?

Limited issues around configuration and backup client on different platforms

What do I think about the stability of the solution?

Product would occasionally encounter issues when it impacted other software

What do I think about the scalability of the solution?

None encountered.

How are customer service and technical support?

Customer Service:

Very good indeed.

Technical Support:

Again, very good technical support

Which solution did I use previously and why did I switch?

Used a tape solution, cloud backup is easier to manage to and administer.

How was the initial setup?

Complex especially around testing.

What about the implementation team?

Through a vendor with a very high level of expertise.

What was our ROI?

2-3 years of reduced administration costs.

What's my experience with pricing, setup cost, and licensing?

£2k per month plus £5k setup.

Which other solutions did I evaluate?

No, this was the market leader and a proven technology.

What other advice do I have?

For large numbers of file restores it is advisable to also have an onsite NAS device for faster restore times.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
IT Consultant at a tech services company with 51-200 employees
Consultant
You don’t need to install software on the servers that you are backing up, but the support should be 24/7.

Valuable Features:

One product that can back up almost any platform or application. Windows, Mac OS X, Unix, SQL databases, SharePoint, Oracle, Exchange, Android, iOS, and clouds services like Office365 and Salesforce.

You install the client on one computer in the network, and you use this to backup any other servers or applications in your network. You don’t need to install software on the servers that you are backing up.

Improvements to My Organization:

It provides a secure and stable cloud backup solution. It has been on the market a long time and is well developed. All backup data is encrypted, and with the correct configuration only the end user can access their data with the right encryption key.

Room for Improvement:

They should have 24/7 support for customers in different time zones. They are slow to respond to requests, and I get the impression that the ServiceDesk is overloaded. However, I haven’t used the ServiceDesk that much.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user165918 - PeerSpot reviewer
Customer Support Engineer at a tech services company with 51-200 employees
Consultant
Smooth integration into customer's environment but I think the reporting should be more interactive.

What is most valuable?

Agentless framework, simple implementation & configuration.

How has it helped my organization?

Smooth integration into customer's environment, interactive UI.

What needs improvement?

Personally speaking, I think the reporting should be more interactive.

For how long have I used the solution?

2.5 years.

What was my experience with deployment of the solution?

No issues with deployment.

What do I think about the stability of the solution?

We did not encounter any issues with stability.

What do I think about the scalability of the solution?

None.

How are customer service and technical support?

Customer Service:

I would rate the customer service a 3/5.

Technical Support:

I would rate the technical support a 3/5.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

Straightforward.

What about the implementation team?

In-house implementation.

Which other solutions did I evaluate?

No.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are partners with ASIGRA
PeerSpot user