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it_user164892 - PeerSpot reviewer
Technical Consultant at a tech services company with 51-200 employees
Consultant
Backup of databases like Oracle and SAP could be improved, Everything is automated and no hassles for the administrator.

What is most valuable?

Agentless backup, Desktop and laptop backup, BMR.

How has it helped my organization?

Since we have implemented Asigra we don’t have an administrator to do manual backup to tapes and external HDD. Everything is automated and no hassles for the administrator.

What needs improvement?

Backup of databases like Oracle and SAP.

For how long have I used the solution?

3 years

Buyer's Guide
Asigra
January 2025
Learn what your peers think about Asigra. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
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What was my experience with deployment of the solution?

No issues with deployment.

What do I think about the stability of the solution?

No issues with stability.

What do I think about the scalability of the solution?

No issues with scalability.

How are customer service and support?

Customer Service:

8/10.

Technical Support:

5/10, Due to different timezones it would always be difficult to get hold of a tech. Need to have more people on board for support which covers all timezones and should be an expert in the product.

Which solution did I use previously and why did I switch?

We did not have a backup solution in place, ease of management is one key factor to use Asigra.

How was the initial setup?

Since I work on backup and storage for more than 6 years it looked pretty straightforward.

What about the implementation team?

In-house team.

What was our ROI?

80%.

What's my experience with pricing, setup cost, and licensing?

Don’t recollect since it was handled by the procurement team.

What other advice do I have?

Ease of use and management, one time setup is what all it requires to get going.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are partners with Asigra.
PeerSpot user
PeerSpot user
Director Technology at a tech services company with 51-200 employees
Consultant
We have got one solution to take care of local and remote protection needs, but some more work on reporting tools is required to get better auto-generated information and analysis from the system.

Valuable Features:

Asigra's agent-less capabilities make it a very convenient solution to implement. Its capabilities of easily deploying the policies and configurations and supporting wide environments are the most valuable features. You don't need to worry about different options to protect you large environment.

Improvements to My Organization:

It has helped us protect our customers data very well. Low bandwidth and high latency sites have been keeping Local Copy options. We have got one solution to take care of local and remote protection needs.

Room for Improvement:

Some more work on reporting tools is required to help get better auto-generated information and analysis from the system.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are Asigra partners and have a working relationship providing cloud backup services to our customers.
PeerSpot user
Buyer's Guide
Asigra
January 2025
Learn what your peers think about Asigra. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,020 professionals have used our research since 2012.
it_user163623 - PeerSpot reviewer
NOC Manager with 51-200 employees
Vendor
User interface is a bit outdated, but allows us to deploy backup sets quickly and efficiently with no error.

What is most valuable?

Retention and data life cycle management, along with deduplication at a global level.

How has it helped my organization?

Asigra allows for backup set creation using template files, this allows us to deploy backup sets extremely quickly and efficiently with no error.

What needs improvement?

The user interface is a bit outdated, but Asigra has acknowledged this and is working on a new interface.

For how long have I used the solution?

My company has used this product since 2006, I have been using the product since 2011.

What was my experience with deployment of the solution?

If you do not attend their training or use their support then you will have trouble. As long as you complete the training and utilize your support portal, you will have very few issues.

What do I think about the stability of the solution?

None, its extremely stable. If an event arose that caused a stability issue, a hotfix would be released within a week or less.

What do I think about the scalability of the solution?

None, the product scales and tiers very well.

How are customer service and technical support?

Customer Service:

Customer services would be a 3 out of 5, simply due high turnover and lack of communication.

Technical Support:

Technical support is great, Asigra is working on ways to make it ever better by creating new case portals which help reduce the time to resolution.

Which solution did I use previously and why did I switch?

Prior to Asigra we used the Zenith BDR in parallel. Sagiss wanted a product that worked and was reliable and Asigra was that product.

How was the initial setup?

The Asigra setup can and is going to always be complex due to the functionality of the backup product. Oddly enough, the complexity of the product allows for great flexibility and scalability in the long run.

What about the implementation team?

We have always implemented Asigra in-house.

What's my experience with pricing, setup cost, and licensing?

I was not the one the initially implement the product, but I do know it was a steep price. Since I have come onboard I have automated a vast majority of the Asigra system so the overhead and work we do is very basic maintenance and remediation.

Which other solutions did I evaluate?

We evaluated Zenith BDR, CommVault and Asigra.

What other advice do I have?

You need to make the investment in training and certification to get the most out of this product. Once you have Asigra, you are set, it’s a rock solid platform that works every time.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user573108 - PeerSpot reviewer
it_user573108CEO at a tech services company with 1-10 employees
Consultant

Hello Stephen,

While I don't doubt your candor, I have to admit to having a different experience with the Asigra management team.

I've been leading Cloud Backup/DRaaS companies since 2005, and have been a very happy Asigra partner since then. While I admit that they can be rough around the edges at times, they have always seem to be very direct and honest in my dealings with them. As a reseller, I found many of their actions supportive of my efforts to build and expand the overall business value.

I also admit that an end user may not find these things as valuable, but as a resell partner I have a much different view point.

Guy

See all 4 comments
PeerSpot user
Principal at Blueshift Data Protection
Consultant
We're able to address most client backup and recovery requirements, but the GUI needs simplification.

Valuable Features:

Asigra's agentless concept makes it so easy to install a client proof-of-concept (POC). Many times a client wants to try a solution before they buy, and being able to deploy a backup and recovery solution without installing software on the client's servers makes deploying a POC very easy.

In addition, Asigra supports wide variety of OS and VMs which means very rarely do we encounter a client environment where we can't deploy, backup and recover data in the same day.

Asigra has recently added a new feature to assist with Amazon EBS snapshot manager.  The tool will make creating backup sets on Amazon that much easier.

Improvements to My Organization:

Flexibility really means a lot for us. Being able to address almost every client backup and recovery requirement means that we have a tremendous amount of confidence as do our partners that Blueshift is going to be able to deploy a solution quickly and efficiently.

This saves time and money allowing the partner or client to be able to check the backup and recovery is done box and move on to the next issue.

Room for Improvement:

I think Asigra still needs to simplify their GUI. I think Asigra really improved the GUI with their 12x release but there's still a lot of functions and options. During any installation we take time to sit down with the customer to ensure they understand how to navigate the GUI.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user