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Solutions Architect at a tech services company with 1,001-5,000 employees
Real User
Easy to use and the technical support is good
Pros and Cons
  • "The most valuable feature is the daily incremental site backup."
  • "If AWS Backup were a hybrid solution that also supported on-premises backups then it would be very helpful, especially if you are doing a migration to the cloud."

What is our primary use case?

We are services vendor for AWS and this is one of the solutions that we implement for our clients. A project that I recently worked on involved a storage gateway and AWS Backup was used for backing up snapshots.

What is most valuable?

The most valuable feature is the daily incremental site backup.

It is quite easy to use.

What needs improvement?

If AWS Backup were a hybrid solution that also supported on-premises backups then it would be very helpful, especially if you are doing a migration to the cloud. Ideally, I would like to take an AWS snapshot, move it to a storage vault, and then migrate it to the cloud. That would be a nice strategy and it would mean that I don't need to use two different backup approaches.

How are customer service and support?

I have dealt with AWS technical support and they are very good. They are friendly and we have had good answers from them.

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Which solution did I use previously and why did I switch?

I have used Veeam, which is also capable of doing on-premises backups. This makes it better in terms of a holistic solution.

How was the initial setup?

The complexity of the setup depends on the environment and the requirements. If it is a hybrid deployment with an on-premises component then it can take longer.

What other advice do I have?

We have found that in terms of cloud preference, our customers are more inclined to use AWS. This is one of the reasons that AWS Backup is popular.

Overall, AWS Backup is easy to use and I find that it is a good product.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer939417 - PeerSpot reviewer
IT Auditor & Compliance Officer at a tech vendor with 51-200 employees
Real User
Has good replication in the recovery region
Pros and Cons
  • "The replication in the recovery region is the most valuable feature."
  • "This backup tool does the full backup of the entire snapshot server. I would like to have the option to not do the full server backup."

What is our primary use case?

We bought it as a service and deployed it. We use it to define each of our instances that we back up like the backup policy and the retention policy.

What is most valuable?

The replication in the recovery region is the most valuable feature. 

What needs improvement?

This backup tool does the full backup of the entire snapshot server. I would like to have the option to not do the full server backup. 

For how long have I used the solution?

We have been using AWS Backup for three years. 

What do I think about the stability of the solution?

The stability is good. 

What do I think about the scalability of the solution?

Scalability is good. We have around five to six users. 

How are customer service and technical support?

Technical support responds quickly.

Which solution did I use previously and why did I switch?

We used a different backup solution from AWS. It was a more user-friendly version. AWS Backup was developed from a command-line application tool. The other solution was a more user-friendly version but it did the same thing.

How was the initial setup?

The initial setup was simple. It took one to two days.

What's my experience with pricing, setup cost, and licensing?

The licensing is not straightforward. You have to pay extra. 

What other advice do I have?

My advice to someone considering this solution is to use it for its disaster recovery capabilities.

I would rate it an eight out of ten. In the next release, I would like that when a backup fails, for it to try again automatically, which is doesn't do now. I would also like to have the ability to do a partial backup of the server. 

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: December 2024
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Buyer's Guide
Download our free AWS Backup Report and get advice and tips from experienced pros sharing their opinions.