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Microsoft 365 Konsult at Canmer Data AB
Reseller
Secure and easy to use, does everything behind the scenes, and lets you restore a particular file without having to do a full restore
Pros and Cons
  • "The cloud side of it is nice. Everything happens behind the scenes without you realizing it, which is nice. It doesn't interrupt usage. There is also the freedom and ease of use of the cloud portal, which you can use to manage your backup. One of the strong points of Barracuda is that you can go from zero to having your first backup running within 10 minutes. If you have access to admin accounts and everything else, it can happen in 10 minutes. The ability to go in and just restore a particular file without having to do a full restore is also very useful. You can just go in and pick the files that you need to restore, and the same is with email. You can just go in, find an email, and restore that email without having to do a full backup of all the data or a full restore of the data. I feel very safe because it is not just about the backup; it is about the protection of the data from outside threats. They have a lot of areas of ATP, that is, advanced threat protection. You don't see that much on the backup side. You see it more on the email side. In the email protection, you know it is there at the back. It moves the quarantine emails that come through into a sandbox area, and then you can choose in the sandbox. You can open up an email in the sandbox to make sure that if there is a virus, it can't harm you. You can also plan how often your backups run, such as every six hours or four hours. It is the same with email. They also have a great PhishLine package, which is phishing attack training. You can have the strongest and the best backup and security that you can, but the end user is always the weakest link. They send almost like testing emails to end users to help them identify and understand phishing emails and prevent user or phishing attacks. It is a very good package."
  • "I am working in some of the more rural areas of Sweden, and some of the customers here are a little bit wary of cloud technology at the moment. It is not like in Gothenburg or Stockholm, where people rely on it so much more. In the rural areas, companies are saying that we do need to use the cloud, and they are being very wary about their data, especially with GDPR and all that kind of stuff. Having more control and having an option for backing up locally, even if you don't want to use it, would be something very good. The cloud backup is brilliant, but there should be an option to take that cloud backup and save it locally as well. If you lose connection to the internet or you lose access to your data in the cloud, having a backup copy of the latest data on your server is helpful. You need to be able to get access to your customers' files, especially with GDPR, where you need to know where your customers' details are. If they're in the cloud and you've lost access to them, then you'll go into those GDPR regulations. This is somewhere where both Barracuda and Veeam haven't gone as far. As far as I have understood, with Veeam, you can back up your local servers to the cloud but not vice versa. I haven't worked on it much."

What is our primary use case?

I have done the Barracuda Essentials training on the delivery side and the technical side. I am involved in the setup of it. I have worked on a couple of installs for customers, and I am using the latest version of this solution.

What is most valuable?

The cloud side of it is nice. Everything happens behind the scenes without you realizing it, which is nice. It doesn't interrupt usage. There is also the freedom and ease of use of the cloud portal, which you can use to manage your backup. One of the strong points of Barracuda is that you can go from zero to having your first backup running within 10 minutes. If you have access to admin accounts and everything else, it can happen in 10 minutes.

The ability to go in and just restore a particular file without having to do a full restore is also very useful. You can just go in and pick the files that you need to restore, and the same is with email. You can just go in, find an email, and restore that email without having to do a full backup of all the data or a full restore of the data.

I feel very safe because it is not just about the backup; it is about the protection of the data from outside threats. They have a lot of areas of ATP, that is, advanced threat protection. You don't see that much on the backup side. You see it more on the email side. In the email protection, you know it is there at the back. It moves the quarantine emails that come through into a sandbox area, and then you can choose in the sandbox. You can open up an email in the sandbox to make sure that if there is a virus, it can't harm you. You can also plan how often your backups run, such as every six hours or four hours. It is the same with email.

They also have a great PhishLine package, which is phishing attack training. You can have the strongest and the best backup and security that you can, but the end user is always the weakest link. They send almost like testing emails to end users to help them identify and understand phishing emails and prevent user or phishing attacks. It is a very good package. 

What needs improvement?

I am working in some of the more rural areas of Sweden, and some of the customers here are a little bit wary of cloud technology at the moment. It is not like in Gothenburg or Stockholm, where people rely on it so much more. In the rural areas, companies are saying that we do need to use the cloud, and they are being very wary about their data, especially with GDPR and all that kind of stuff. Having more control and having an option for backing up locally, even if you don't want to use it, would be something very good.

The cloud backup is brilliant, but there should be an option to take that cloud backup and save it locally as well. If you lose connection to the internet or you lose access to your data in the cloud, having a backup copy of the latest data on your server is helpful. You need to be able to get access to your customers' files, especially with GDPR, where you need to know where your customers' details are. If they're in the cloud and you've lost access to them, then you'll go into those GDPR regulations. This is somewhere where both Barracuda and Veeam haven't gone as far. As far as I have understood, with Veeam, you can back up your local servers to the cloud but not vice versa. I haven't worked on it much.

For how long have I used the solution?

I have been working with this solution for about six months.

Buyer's Guide
Barracuda Intronis Backup
January 2025
Learn what your peers think about Barracuda Intronis Backup. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
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What do I think about the stability of the solution?

It is stable. They provide great support. They have ways to back up your local servers to the cloud, etc. If any of their hardware has a failure, they send a new one within 24 hours to make sure that you don't have a backup loss. You will have a new one within 24 hours.

What do I think about the scalability of the solution?

A strong point of Barracuda is that it auto-scales. You don't need to worry about scaling. 

How was the initial setup?

The initial setup is straightforward. It takes 10 minutes. One of the strong points of Barracuda is that you can go from zero to having your first backup running within 10 minutes. If you have access to admin accounts and everything else, it can happen in 10 minutes.

What's my experience with pricing, setup cost, and licensing?

All the storage is included in Barracuda, so you're just paying for the package. I think with Veeam, you pay for the package, and you pay for the storage.

Which other solutions did I evaluate?

When I was looking at Veeam, it had its own strengths. How they back up data is different, but they also have a very strong package.

What other advice do I have?

I work with end users a lot, and I think that any solution that is easiest for the end users to use is a winner, and Barracuda fulfills that. If a solution gets too technical, then people might get confused.

I would rate Barracuda Backup a nine out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Owner at Avantius Technologies
Real User
Easy initial setup with a good user interface and simple to configure
Pros and Cons
  • "The configuration and the onboarding process are pretty good."
  • "The backup feature could be a bit simpler to utilize. They should make the process of backing up individual files simpler."

What is our primary use case?

We primarily use the solution to back up our services from Hyper-V.

What is most valuable?

One of the most valuable aspects of the solution is the fact that we can go very granular on the backup and everything is from the outside. We don't need to make a rework of the backup server. If I want to restore a file I can go to the file without going through all of these other items.

The user interface is pretty good.

The configuration and the onboarding process are pretty good.

The initial setup is very easy.

What needs improvement?

The backup feature could be a bit simpler to utilize. They should make the process of backing up individual files simpler.

The pricing could be a bit better.

The solution should have the ability to back up other devices, such as mobile phones or tablets.

For how long have I used the solution?

I've been using the solution for 20 years. It's been a long time.

What do I think about the stability of the solution?

The stability of the solution is very good. They have many models. in the end, we only choose four terabytes as it was enough for our servers. We haven't had any trouble at all with it so far. It's very reliable.

What do I think about the scalability of the solution?

We haven't had any issues with scalability. The solution is quite flexible in sizing. A company should have issues if they need to expand it.

We are only using the product on approximately 15 servers.

How are customer service and technical support?

If we need to open up a case, we're comfortable with doing so. The average time to respond is 24 hours, therefore, their response is pretty quick. If we have some working problem, our server will solve it. 

They also have quite a bit of documentation that can help you troubleshoot or understand the solution a little better.

Generally, if we have issues, we can go to the reseller to get immediate attention as well.

Overall, in general, when we open a ticket we receive a response in 24 hours or less. We're satisfied with how they handle their support services.

Which solution did I use previously and why did I switch?

We didn't previously use another solution. The way we handled backups before was to manually do it ourselves.

How was the initial setup?

The initial setup is not a complex process. It's very, very straightforward.

The first time we did a deployment, it only took about 45 minutes. The second time, when we had to take into account all of the backup jobs, it took about a week.

You only really need one person to handle deployment and maintenance. It doesn't take a large amount of staff.

What about the implementation team?

We used a reseller. They assisted in the initial implementation. We worked fine together and we didn't have any problems. We were satisfied with the level of service they provided our company.

What's my experience with pricing, setup cost, and licensing?

The licensing is charged yearly. It's my understanding that the cost of the solution is somewhere around $7,000 every two years.

I don't recall if there are any other costs over and above the standard license.

What other advice do I have?

We're just a customer. We use the product. We're not resellers or consultants.

I'd advise those considering implementing the solution to first find someone who knows the appliance. Sometimes you can get lost in all of the functionality they have. It's very important to have at least one person who understands the solution pretty well if the company has plans to use Barracuda.

Overall, I would rate the solution nine out of ten. We've mostly been pretty happy with the product.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Barracuda Intronis Backup
January 2025
Learn what your peers think about Barracuda Intronis Backup. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.
IT Manager at a healthcare company with 11-50 employees
Real User
Live Boot is helpful for quick recovery, but it should work without the need for a secondary server
Pros and Cons
  • "Whenever you have a crash or your service is not working, you can just live-boot the machine and have your service up and running."
  • "I would like to see the Live Boot feature extended to Hyper-V machines, in addition to VMware machines."

What is our primary use case?

We have this solution set up on two pieces of equipment. The first is our main backup solution and the other one is a replication solution.

This is an on-premises deployment, with the physical equipment here in our LAN.

What is most valuable?

The most valuable feature is the Live Boot solution. It's a feature on the Barracuda that is very helpful for critical service. Whenever you have a crash or your service is not working, you can just live-boot the machine and have your service up and running.

The granularity of the backup is also very good. If you need to restore a single file from the backup, you don't need to retrieve the whole server or the whole folder.

What needs improvement?

It would be a big improvement if the Live Boot feature could work without the need for a secondary, standby server.

I would like to see the Live Boot feature extended to Hyper-V machines, in addition to VMware machines.

For how long have I used the solution?

I have been using this solution for three months.

What do I think about the stability of the solution?

We have not had any issues in the three months that we have been running this solution, although I think that is too short a time to judge overall stability.

What do I think about the scalability of the solution?

I think that the scalability of this solution is good because I started with AT&T V790 equipment, and I think that if I wanted to upgrade the storage space then it would not be difficult.

We have three people who use this solution. I am the manager, we have an HR person who is able to see whether their backup has been done or not, and we have the person responsible for the checking the backup when I am not in the office.

How are customer service and technical support?

I haven't any opportunity myself to contact support. That's for the team that did the setup. In fact, when I heard them talking to the support guy, I think they were people from India who provide support. They keep you waiting and then they don't come up with a real solution. You need to call them back continuously to be able to get the solution. Conversely, I think the guys from the European team, perhaps Dell, are quite straight forward and they provide you solution very quickly.

Which solution did I use previously and why did I switch?

Prior to this solution, we were using Veeam backup. We had a few issues with them in terms of scalability, so we were unable to continue using Veeam. This is the main reason we switched to Barracuda.

How was the initial setup?

In my situation, it was quite complex because we had old servers fully updated recently. We had some issues in setting this up, as we had some conversions to do for the virtual machine. I don't really think that Barracuda is especially difficult to deploy, but given the situation in which we were here, at my premises, I think it was quite natural that we had some difficulties into setting it up.

In general, I don't think it would be difficult to set up.

The deployment took around a month. Our strategy was to convert and upgrade the servers to a level which they were compatible with the Barracuda solution. We had some conversions to do because we had some Hyper-V machines and some VM machines, and we needed to convert to VMware VMs. Once we set it up, we started the backup and we tested the rest on all other servers.

What about the implementation team?

We purchased the solution through a local reseller. It was a great team, given the complex situation that we had here. Our servers were not updated for a long time, including one that was Windows 2003, which is very difficult to backup using this solution. Overall, they did a great job here.

What's my experience with pricing, setup cost, and licensing?

We bought a five-year package, as opposed to paying a yearly licensing fee. The price of the five-year contract was approximately three million Rupees ($42,000 USD).

What other advice do I have?

My advice for anybody who is implementing this solution is to ensure that it is adapted to all of the current hardware that you have. Prepare yourself to upgrade the solution, if needed, for at least five years.

The biggest lesson that I have learned from using this solution is not to underestimate the complexity of the implementation. The sellers suggest that it is easy, but you need to adapt it to your own environment.

This is a good solution, but there is always room for improvement.

I would rate this solution a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
MOHMMED MERAJUDDIN - PeerSpot reviewer
System Admininstrator at Prince Sultan University
Real User
Top 20
Handles critical backup needs and manages versions in high volume environments
Pros and Cons
  • "The product is easy to install and use while doing what it is expected to do."
  • "Some features like CIFS are not supported that would help speed and flexibility."

What is our primary use case?

We have mainly used this product for the management of backing up our servers. It is used to manage the server backups and not for our clients.

What is most valuable?

The most valuable features for my usage of the product are the simplicity of use and the availability of support.

What needs improvement?

One part of the product that I think needs the most improvement is the recovery feature. It is not as fast as it should be.

https://www.itcentralstation.com/product_reviews/barracuda-backup-review-65726-by-mohmmed-merajuddin/edit#There are features in other solutions that this product does not have or support. For example, with some other products you can enlarge the disk core, you can have a multithreaded disk to maximize processing, there is SIT (System Integrated Testing) support, and CIFS (Common Internet File System) support. In my case, I think it would be a better product if I could have CIFS support for sharing folder. It should already be there.

The product as it is can make backups related to server and manages data versioning and unwanted files. But with CIFS support, it could share on EMC (Enhanced Memory Controller) or any other storage. This is an option, but an advantage in some cases.

Disk management can be improved by giving us the opportunity to increase or enlarge the disk during the recovery. Adding that and CIFS support will improve the utility and speed of the product.

For how long have I used the solution?

We have been using this product for three years.

What do I think about the scalability of the solution?

We have more than 10,000 users currently and we are using the product in high loads on a regular basis. Last year we had fewer licenses. This year, we needed to increase the capacity because we added a number of users. We had to increase the number of licenses to allow those users access. The scalability is not much harder than adding the licenses as long as the hardware can handle the capacity.

How are customer service and technical support?

My experience with technical support is that it is good for day-to-day problems. If any real expertise needed, it takes time to get a reply sometimes. It may be that they need to improve in terms of having some additional, critical expertise on the support staff.

How was the initial setup?

The installation and implementation of the product are not complex. It may be different if you want to do more complex things than we have implemented.

What about the implementation team?

I did the installation and configurations myself.

What other advice do I have?

We recommend the product to other users because it is a good product. On a scale from one to ten, where one is the worst and ten is the best, Barracuda Backup is an eight. It does have some good features, but it needs to enhance some of the parts and add some features to give more flexibility and speed.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Shane Slosar - PeerSpot reviewer
Shane SlosarCorporate Account Executive
Vendor

Try Druva - Avoid h/w refreshes and reduce TCO.

Jean MauriceProsper - PeerSpot reviewer
Chief Executive Officer at Nettobe Group
Real User
Top 10Leaderboard
An easy to deploy and stable solution with LiveBoot feature
Pros and Cons
  • "I have found the product's LiveBoot feature to be most valuable."
  • "The tool is not user-friendly. The solution should also improve its compatibility. It is also not license-based."

What is most valuable?

I have found the product's LiveBoot feature to be most valuable. 

What needs improvement?

The tool is not user-friendly. The solution should also improve its compatibility. It is also not license-based. 

For how long have I used the solution?

I have been working with the tool for ten years. 

What do I think about the stability of the solution?

The product is very stable. 

What do I think about the scalability of the solution?

The tool is not that much stable. You have to be careful while purchasing the solution. 

How was the initial setup?

The solution is easy to deploy. 

What's my experience with pricing, setup cost, and licensing?

The tool's pricing is reasonable. 

What other advice do I have?

I would rate the solution an eight out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Head of ICT Department at Dr. Nassau College
Real User
Excellent support, easy to set up, and works well
Pros and Cons
  • "The backup feature is most valuable. That's why we took it."
  • "Its speed can be a bit improved, and of course, its pricing can go a lot cheaper."

What is most valuable?

The backup feature is most valuable. That's why we took it.

What needs improvement?

Its speed can be a bit improved, and of course, its pricing can go a lot cheaper.

For how long have I used the solution?

This is the second year.

How are customer service and support?

Their technical support is excellent.

Which solution did I use previously and why did I switch?

We have DPM from Microsoft. We are moving to the cloud, and we are using Barracuda for the cloud, and on-premise, we are still using DPM from Microsoft.

How was the initial setup?

Its initial setup was very easy.

What's my experience with pricing, setup cost, and licensing?

Its pricing is very reasonable, but it can be reduced.

What other advice do I have?

The product is okay, and we are quite happy with it. I would rate it an eight out of 10.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1710819 - PeerSpot reviewer
President and CEO at a government with 51-200 employees
Real User
Data backup solution that allows mapping of devices directly to the cloud
Pros and Cons
  • "The main feature we like about Barracuda is that we can map devices directly to the cloud. It operates as a security device to run a backup of the cloud in case one of our physical machines goes down."
  • "This solution could be improved with offering lower prices at scale."

What is most valuable?

The main feature we like about Barracuda is that we can map devices directly to the cloud. It operates as a security device to run a backup of the cloud in case one of our physical machines goes down. 

What needs improvement?

We are moving away from using this solution to using Veeam Backup on AWS. This is a company wide decision to move all efforts to a different solution to increase our buying power. This solution could be improved with offering lower prices at scale. 

How are customer service and support?

The customer support team are very helpful and have always helped me get our problems resolved.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have used several different other products in the past like Unitrends and other cloud-based backup solutions. They are all good options. The choice on which one to use depends on the use case for each business. 

What other advice do I have?

This is a competitive solution that stays on top of cutting edge features. They have a helpful website with a lot of information. I have only needed to reach out for technical support when there were truly some complex problems, and they were good in terms of solving the problems.

I would rate this solution an eight out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Operations Manager at Cybernaptics
Reseller
The solution has a deduplication feature to only backup what is necessary, with a granular restore option to save time
Pros and Cons
  • "The most valuable features are the deduplication that analyzes data to identify duplicate patterns and granular restore."
  • "The solution depends on your connectivity, so it is essential to have a proper connection to the cloud."

What is our primary use case?

The primary use case of this solution is to back up and restore data.

What is most valuable?

The most valuable features are the deduplication that analyzes data to identify duplicate patterns and granular restore.

For how long have I used the solution?

I have been using the solution for two years.

What do I think about the stability of the solution?

The stability is good.

How are customer service and support?

I have not used technical support for the specific solution but I have for other Barracuda solutions and they are good.

What other advice do I have?

I give the solution ten out of ten.

The solution depends on your connectivity, so it is essential to have a proper connection to the cloud.

One person is required to maintain the solution however it is always good to have a second person as a backup.

My experience with the solution is limited to maintenance for our customers.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Buyer's Guide
Download our free Barracuda Intronis Backup Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2025
Buyer's Guide
Download our free Barracuda Intronis Backup Report and get advice and tips from experienced pros sharing their opinions.