Barracuda Intronis Backup Reviews

The primary use case is for disaster recovery to back up the infrastructure, e.g., ESX backup. If there are any problems, We can restore quickly or live Boot the most important VMs and get back working in a very short period.

We have deployed an appliance in house (on premise), which backup our local servers. We have virtual servers running on VMware ESXi. Our Backup includes backing up the VMs separately but also backing up the ESXi completely.

We have a second virtual appliance running on a separate system which we use as our secondary backup platform.

We also have Cloud replication which is done from our on premise appliance to Barracuda Cloud.

Our previous recovery & backup solution did not give us the reliability and protection we were looking for.  The software based platform needed a dedicated storage, which required other skills to maintain and a complexity (with compatibility etc) in the simple task of backing up our data. We needed a backup or secondary Device to ensure reliability. 

With Barracuda backup solutions, we have a complete and all-round data protection in place. The solutions comes with the backup platform and the required hardware for running the backup application and most importantly the storage required for backup. All in one, compatibility, multiple management platform, all this was gone. What we liked also was the unlimited amount of devices that could be backup , it only depended on our storage capacity (Model we purchased). Replication was easy as Barracuda backup comes with box-to-box replication (one simple configurations) , and a third level - Cloud Replication. Based on this, our reliability , availability and data protection was as it optimum. The IT team gained in time managing backups and restores, and could use these time for the development of further projects.

For us, the LIVE Boot was quite impressive because we runs mostly on VMware, on one occasion, we had an issue and the time we took to get back online was impressive. We did not have got restore, but to start the VMs directly from the Backup Appliance, and this was a total game changer. We can have our machines up in some minutes, while we keep doing our normal disaster recovery. And the magic is that all works that are being done on the live running machine are not lost when we switch back after completing our restoration. 

The second, but not least, was the management platform which is very easy and very intuitive. It is not difficult to configure a backup strategy, and manage our backup and restore. It is very user-friendly and made to ease the job of the administrator. We let the solution do the hard part.

Most of the Management must be done using the Cloud Control. Logging directly on the box does provide some management, but not as much as we want. It is a concern if ether we run in a disaster situation where we have no connectivity to the internet / cloud control.

Our second issue was backing up Solaris / Sun systems. There was no support to backup such systems and solutions and we had to go for another solution for Sun /Solaris platforms. 

Compatibility with all major OS / Platforms is very important as most government organisation in our region uses solutions that runs on Solaris platforms. 

I have been using it for over five years now.

For an all-in-one solution, It is a very stable solution. We Never had any issues related to the system itself or any such kind of failures. Most integration were very easy, we used all the included features and had no issues (faults , not working , errors etc). 

The way the solutions has been designed, scalability is not an issue. 

They are the best support that we have had so far. When you contact or email them, they are very quick to respond. They always have someone available for us. That's what we want as a customer, we want someone to listen to us. We would generally get a reply and contact in less than an hour , with a support agent ready to take control and start troubleshooting any issues.

We previously used a range of solutions including Symantec, CommVault and Acronis. The reasons we opted for the change was for :
1) Cost of solution (purchase , renewals, maintenance )

2) Ease of use - Previous solutions quite complex to manage and maintain, Restore in some cases was so complex and failed.

3) Customer support: Many issues to get support to provide assistance when requested. We had to wait for days, before getting a reply, and further days to actually get someone from the support team to give assistance.

4) Training: Barracuda offers free access to their Training center which provides full training and certification on the solution ! We can then be mostly independent of support and really go to them when the system is really not working !

The initial setup is very straightforward. Just the usual configurations to do , networking , connectivity and so on. The second part of actually configuring our backup strategy was more easy than we expected. Reports and simple admin task is very well organised and displayed on the dashboard which makes it a great initial contact with the unit.

Implementation was done in-house. The support that we get from Barracuda support or via their campus / knowledgeable is quite thorough to get anyone started.

We are very satisfied with the ROI. We cannot emphasise enough on the "time saving" that this solutions brought us, in terms of pure costs, we were in  2 years already benefiting from our decision to invest in Barracuda solutions. We did not look only at the cost side to count our ROI. 

Barracuda comes with a very strong proposition for our chasing the solution. 

Their pricing is very competitive and the renewal costs are also very competitive.

The licensing is very easy to understand ! There is no per user licensing, no per device. We only need to use our choice on the number of Data that will be backup and the features we need (box to box replication need a minimum model), We can then choose Cloud replication as option and this also is very easy.

The solutions is also available through MSP partners, and in this case we can go for an OPEX model where we pay as we use, with all license included (Cloud Replication also). 

We tested VEEAM and Acronis.

Barracuda Backup is a solid contender when we are choosing a working Backup / disaster recovery solution. The features, support and ease of use makes it a very good return on investment. The IR subscription allows us to get a new updated unit every 4 years, lowering down the cost for re-investing in new units. When looking for a backup solution, we MUST consider the restore part ! Barracuda has been the one that provided q quicker and most reliable restore path and time.

We have mainly used this product for the management of backing up our servers. It is used to manage the server backups and not for our clients.

The most valuable features for my usage of the product are the simplicity of use and the availability of support.

One part of the product that I think needs the most improvement is the recovery feature. It is not as fast as it should be.

https://www.itcentralstation.com/product_reviews/barracuda-backup-review-65726-by-mohmmed-merajuddin/edit#There are features in other solutions that this product does not have or support. For example, with some other products you can enlarge the disk core, you can have a multithreaded disk to maximize processing, there is SIT (System Integrated Testing) support, and CIFS (Common Internet File System) support. In my case, I think it would be a better product if I could have CIFS support for sharing folder. It should already be there.

The product as it is can make backups related to server and manages data versioning and unwanted files. But with CIFS support, it could share on EMC (Enhanced Memory Controller) or any other storage. This is an option, but an advantage in some cases.

Disk management can be improved by giving us the opportunity to increase or enlarge the disk during the recovery. Adding that and CIFS support will improve the utility and speed of the product.

We have more than 10,000 users currently and we are using the product in high loads on a regular basis. Last year we had fewer licenses. This year, we needed to increase the capacity because we added a number of users. We had to increase the number of licenses to allow those users access. The scalability is not much harder than adding the licenses as long as the hardware can handle the capacity.

My experience with technical support is that it is good for day-to-day problems. If any real expertise needed, it takes time to get a reply sometimes. It may be that they need to improve in terms of having some additional, critical expertise on the support staff.

The installation and implementation of the product are not complex. It may be different if you want to do more complex things than we have implemented.

I did the installation and configurations myself.

We recommend the product to other users because it is a good product. On a scale from one to ten, where one is the worst and ten is the best, Barracuda Backup is an eight. It does have some good features, but it needs to enhance some of the parts and add some features to give more flexibility and speed.

We primarily use the solution to back up our services from Hyper-V.

One of the most valuable aspects of the solution is the fact that we can go very granular on the backup and everything is from the outside. We don't need to make a rework of the backup server. If I want to restore a file I can go to the file without going through all of these other items.

The user interface is pretty good.

The configuration and the onboarding process are pretty good.

The initial setup is very easy.

The backup feature could be a bit simpler to utilize. They should make the process of backing up individual files simpler.

The pricing could be a bit better.

The solution should have the ability to back up other devices, such as mobile phones or tablets.

I've been using the solution for 20 years. It's been a long time.

The stability of the solution is very good. They have many models. in the end, we only choose four terabytes as it was enough for our servers. We haven't had any trouble at all with it so far. It's very reliable.

We haven't had any issues with scalability. The solution is quite flexible in sizing. A company should have issues if they need to expand it.

We are only using the product on approximately 15 servers.

If we need to open up a case, we're comfortable with doing so. The average time to respond is 24 hours, therefore, their response is pretty quick. If we have some working problem, our server will solve it. 

They also have quite a bit of documentation that can help you troubleshoot or understand the solution a little better.

Generally, if we have issues, we can go to the reseller to get immediate attention as well.

Overall, in general, when we open a ticket we receive a response in 24 hours or less. We're satisfied with how they handle their support services.

We didn't previously use another solution. The way we handled backups before was to manually do it ourselves.

The initial setup is not a complex process. It's very, very straightforward.

The first time we did a deployment, it only took about 45 minutes. The second time, when we had to take into account all of the backup jobs, it took about a week.

You only really need one person to handle deployment and maintenance. It doesn't take a large amount of staff.

We used a reseller. They assisted in the initial implementation. We worked fine together and we didn't have any problems. We were satisfied with the level of service they provided our company.

The licensing is charged yearly. It's my understanding that the cost of the solution is somewhere around $7,000 every two years.

I don't recall if there are any other costs over and above the standard license.

We're just a customer. We use the product. We're not resellers or consultants.

I'd advise those considering implementing the solution to first find someone who knows the appliance. Sometimes you can get lost in all of the functionality they have. It's very important to have at least one person who understands the solution pretty well if the company has plans to use Barracuda.

Overall, I would rate the solution nine out of ten. We've mostly been pretty happy with the product.

I have found the product's LiveBoot feature to be most valuable. 

The tool is not user-friendly. The solution should also improve its compatibility. It is also not license-based. 

I have been working with the tool for ten years. 

The product is very stable. 

The tool is not that much stable. You have to be careful while purchasing the solution. 

The solution is easy to deploy. 

The tool's pricing is reasonable. 

I would rate the solution an eight out of ten. 

The main feature we like about Barracuda is that we can map devices directly to the cloud. It operates as a security device to run a backup of the cloud in case one of our physical machines goes down. 

We are moving away from using this solution to using Veeam Backup on AWS. This is a company wide decision to move all efforts to a different solution to increase our buying power. This solution could be improved with offering lower prices at scale. 

The customer support team are very helpful and have always helped me get our problems resolved.

Positive

I have used several different other products in the past like Unitrends and other cloud-based backup solutions. They are all good options. The choice on which one to use depends on the use case for each business. 

This is a competitive solution that stays on top of cutting edge features. They have a helpful website with a lot of information. I have only needed to reach out for technical support when there were truly some complex problems, and they were good in terms of solving the problems.

I would rate this solution an eight out of ten. 

We are a solution and service provider, and this is one of the products that we provide and implement for our customers. I have my Barracuda certification and am due to renew it this year.

We have experience with the on-premises deployment model.

The primary use case for this solution is to perform routine backups that are scheduled daily, weekly, and monthly. The Barracuda is on our backup system, which is connected by fibre to our server.

The installation and operation of this solution are very smooth.

I would like to have a mix of backup between on-premises and the cloud.

I would like to see the automatic backup of critical applications to the cloud.

This is a stable solution. We perform backup drills to test the functionality, and we don't have any problems.

This is a scalable solution. I can add new tapes to the pool.

We are serving twenty clients using this solution.

Barracuda technical support is good. They have a lot of experience and have helped us.

Prior to using this solution, I was using Veritas Backup Exec.

The initial setup of this solution is very good. I am used to it. 

This solution has no issues when it comes to installation and once it is configured, including the fine-tuning, it works fine.

I would rate this solution a ten out of ten.

The backup feature is most valuable. That's why we took it.

Its speed can be a bit improved, and of course, its pricing can go a lot cheaper.

This is the second year.

Their technical support is excellent.

We have DPM from Microsoft. We are moving to the cloud, and we are using Barracuda for the cloud, and on-premise, we are still using DPM from Microsoft.

Its initial setup was very easy.

Its pricing is very reasonable, but it can be reduced.

The product is okay, and we are quite happy with it. I would rate it an eight out of 10.

It is very reliable, so we don't have any issues with it. Our customers have never raised any issue with it. Basically, once you set it up and it is running, it is trouble-free. Our customers are happy. They just got a renewal for the subscription for the service.

It would be nice to have some reports generated on the usage of the system such as detailed backup statistics, but it is not essential.

I have been using this solution for about two or three years.

Our customers have never raised any issues.

We are a reseller, and we are a partner from the support standpoint. We actually don't have any issues. We never had to call their support.

They are very responsive if there is ever a problem. Because it is a service, customers directly deal with Barracuda. The only time we get involved is when there is a local problem with the hardware. Everything else is handled directly by Barracuda. They provide a very good service.

It is very easy. When we had our first installation, it was the first time for our team to set it up. They just went in there and followed the instructions, and it was running.

Normally, there is the hardware on the site. So, essentially, there is a server and storage. They can price it a little lower because the customers are making a little investment upfront. Even though it is trouble-free for the end-users, and once it is set up and running, they don't have to really think about it, there is essentially an initial investment.

It is not really pricey. We're actually competitive, but we are in a different market. In Asia, customers are a little more price-sensitive than in the west. It is not really a real issue.

I would definitely recommend it because it has been trouble-free for us.

I would rate Barracuda Backup a nine out of 10. I don't have any experience with a competing product, so my assessment would be biased.