BotFarm Reviews

At this time, we have used BotFarm but our implementation is not in a state that can be consumed and used by anyone. To this point, we have not found the value that we expected from this solution.

We have multiple client-server installations. The majority of our deployments are on-premises, although one of them is cloud-based.

Our primary use cases are across multiple industries including support functions for finance and IT.

I have been trying to use this solution, but I have not found it to be usable.

The entire backend system structure is something that I found really valuable.

I think that the governance framework is completely missing from this solution and something needs to be done about it. Other products are ahead of BotFarm in this regard.

Having the validation of the bots is something that can be improved.

Pricing for this solution can be better.

I would like to have access to self-service support.

We are currently evaluating BotFarm. I have not used this solution to a great extent, but perhaps ten to fifteen times over the past twelve months.

This solution is stable if you rate this entire platform.

The robots seem to be scalable. We have been successful in scaling to the requirements that we have. We are planning to increase our usage.

My team has not been in contact with technical support.

We did not use another solution prior to this one.

The initial setup is not simple, for sure. It is of medium complexity.

We are still struggling in certain areas because we have not been successful. Our deployment took approximately 20 to 40 days, I would say.

We implemented this solution ourselves.

We are currently evaluating many products, setting up a CoE for each one to evaluate their worth.

I am hoping that once the entire concept of 2019 BotFarm is released, they will have a proper structure of monetization in place. We are hoping that the bots would be much more value-driven rather than just showcase capabilities.

My advice for anybody who is implementing this solution is to understand the scalability, number one. They need to know what they are looking for. Then, user requirements are important. We've tried the lifecycle of the bots for research and we've found that you need to align it and integrate it with the insights from the performance engine, which is behind the scenes and gives insights from the bots.

From the holistic standpoint of the product offering, there are a lot of things that need to be done. I don't think that the platform really enables you to do the structuring and handle business use cases in a seamless manner. Anybody should be able to pick this up and find insights. Right now, this is a micromanagement-based product.

I would rate this solution a six out of ten.

I am working for a telecommunication company and we use BotFarm.

BotFarm is an easy solution to use and the interface is better than older versions.

I have been using BotFarm for approximately three years.

BotFarm is stable.

The stability of BotFarm is good. We have approximately 10 people using this solution in my organization.

We plan to increase usage.

I have used the support from BotFarm. Using their website we open a ticket and we then receive support.

I would rate the support from BotFarm an eight out of ten.

BotFarm newer version has been difficult to install, we have been in contact with the support on this matter.

We needed help from the vendor for the implementation.

The support and maintenance of BotFarm do not require a lot of people.

I rate BotFarm an eight out of ten.

We have basically automated business operations and IT operation processes that require human intervention. These processes are also very repetitive and have chances of error. We have developed bots for such tasks, and as per our needs, we are scaling them up by using BotFarm. We have a hybrid deployment comprising Azure cloud and on-premises deployments.

The purpose of automation is to reduce the manual effort and number of manual users. BotFarm has helped us to reduce the headcount because there were lots of operational headcounts for manual tasks. 

It has also improved operational efficiency. Earlier, we were not getting a consistent response for different users. Now, we have standardized responses, and our customers are getting better, error-free, and on-time responses. So, we have achieved process integrity, and we have reduced human errors and manual human effort. These are the three main benefits.

BotFarm has been working perfectly fine with our business model. Its scalability is the most valuable feature. We can easily scale out bots on a need basis. 

Portability is another valuable feature. We work with different payment systems like Visa and MasterCard and have bots for them. Because of BotFarm, we are able to reuse these bots. 

The only challenge that we have faced with BotFarm is that there is no continuous deployment. The whole world is moving to the DevOps model, but BotFarm is still not on the DevOps model. It should have integration with the DevOps model. The migration of the bots or bots pipeline is currently purely manual.

I have been using this solution for almost three years.

Based on our usage, it is pretty stable. There are minor hiccups, but they are not because of the product. They are because of the hybrid integration that we have. We are planning to move to version 8, which is a pure cloud model. 

Its scalability is very good. We currently have 120 live bots.

We are in partnership with Automation Anywhere, and they are providing us good support. We haven't faced any challenges with them. They are able to help us when we face any technical challenges or need support for upgrades.

It was straightforward. It has the same kind of implementation that any other software has. It wasn't complex.

Automation Anywhere is more reasonable than Blue Prism and UiPath in terms of cost.

We evaluated Automation Anywhere, Blue Prism, and UiPath. We chose Automation Anywhere because of the features and the cost. It was more reasonable than Blue Prism and UiPath.

I would advise others to do a thorough discovery and walkthrough of processes and then decide based on what suits their requirements. Sometimes people think that they can go to a pure cloud model, hybrid model, or on-premises model, but they should first identify the requirements and processes. They should go for what is required for their organization's needs. They shouldn't go for BotFarm just because it is good. It should also meet their needs.

I would rate BotFarm an eight out of ten. It is a good and evolving technology, and it can be very helpful for different business operations. I have good words for Automation Anywhere and BotFarm.

They recently released the newest version that has a good program flow, quality, and blueprints that are all good improvements to the automation. They also have good integration with SAP. 

It's also easy to run scripts from the EBS.

The new version is not very stable. Sometimes I can't use the recording sound. 

They should improve the community. It should have a download version instead of every time needing to deploy through the SAS system something new. It's time-consuming. 

I have been using BotFarm for the past year. 

The software is overall stable. 

It's easy to scale. We provide this solution to SMBs. They have around 500 employees but 50 in the office.  

We recommend that it gets used daily. 

I have contacted their support. We have a relationship with them in China. Their support is okay. I am satisfied with them. 

I prefer Automation Anywhere to UiPath. 

It's easy to set up. To get it installed and ready to work takes less than one hour. 

It is a good solution. I would recommend it. 

I would rate it an eight out of ten. To make it a ten it should be more user-friendly. The community version should also be more stable. It should allow the user to directly download and install without the need to deploy through the SAS system. 

They should also have more video material and guidelines. 

We have some processes in HR and finance that we are automating. Examples of this are finding bills and then creating bonus reports for employees. Another example is invoice processing.

The most valuable feature is the user-friendliness.

The ability to drag and drop various components and the customizability are good features.

The web interface that was introduced in the recent version helps because you are not dependent on any particular system. You can just open it on the website and work on the application.

I would like to be able to access BotForm using a mobile app.

I think that customization can be further improved.

IQ Bot, used by BotFarm, needs to be improved with respect to being able to read handwritten documents using the OCR. An example of this is reading signatures.

We have been using BotFarm for the past year.

BotFarm is relatively stable.

This solution is easy to scale. We have four people who are using it on an occasional basis. It is usually run weekly or bi-weekly. This usage will increase as we include more processes.

We have not been in touch with technical support since the installation.

We did not use another RPA solution prior to this one.

The initial setup was of medium complexity. I would say it took us some time to get started because we had to first satisfy the hardware requires such as RAM. It took at least a week to install and deploy because our system was not compliant with the requirements, and necessitated upgrading it first.

We did the implementation ourselves, although we sought some help from Automation Anywhere. We had some consultation over the phone.

There are a couple of developers here who were working on it during the installation, but one person is sufficient to maintain it. Either a developer or an engineer can take care of the maintenance.

Our licensing costs are approximately $3,000 USD annually. There are no costs in addition to the standard licensing fees.

We also evaluated UiPath, but ultimately chose to use Automation Anywhere and BotFarm.

This is a product that I recommend and we will be moving to the cloud version in the future.

My advice to anybody who is considering this solution is to first check your prerequisites in terms of hardware and system requirements that are needed for the installation. This is important.

I would rate this solution an eight out of ten.

The solution has very good processes. It's very easy to deploy and has good reviews on it. It offers good automation and the solution has very good developers working on it.

The scalability of the solution needs to be improved.

There's a general lack of technical support. This should be improved. It used to be better.

I'm quite familiar with the product from a logic standpoint.

Scalability is an area of improvement. We can increase the main features for our project but when we reached out to our personnel and asked whether Bot can be expanded, we were told "You cannot scale this Bot."

The solution doesn't have support like they used to. They need support. We have personnel of our own, but sometimes we need assistance beyond our own team. 

The initial setup is straightforward. It is not complex at all. Deployment of the solution took some time. 

I remember starting with it and the coding, designing, and implementing had to be handled before we could deploy.

We use the cloud deployment model. Currently, we're just doing the migration process. After that, we'll merge with Logic Farm too.

The trouble we ran into was that we downloaded the Bot and we were using a manual batch of the downloader. We ran into trouble with customer support as well.

I'd rate the solution nine out of ten.

The product can technically be applied in any vertical - whether that's supply chain management, manufacturing, pharmaceuticals, licenses, et cetera. We have used it for most of these verticals and various processes.

It's all about their user manual, and the turnaround time. It allows us to focus on better quality work which ultimately helps the overall big picture.

Their overall design is fantastic. Their development interface is very easy to navigate. It has a graphical user interface with a drag-and-drop feature, which makes it very easy for the developers who are building the parts.

The solution is very manageable.

The product has good scalability capabilities.

The deployment could be simplified. There are a lot of user settings and stuff that you need to do when you need to prepare a report. 

Automation Anywhere does have IQ Bot, which is a pretty good product. It needs to make sure it's competing with it in terms of feature offerings, et cetera.

We've seen some scalability issues.

I've been dealing with the solution for one and a half years at this point. It's hasn't been very long just yet.

The solution is stable, however, we have definitely seen some issues with deploying the bot between the Dell server and the broader servers. Due to resolution issues, I find it takes time to get it up on Chrome, in the browser. You need to sometimes wake up the bot. These kinds of issues have definitely dropped off a bit. It's a little bit of a gray area at the moment, as it's hard to say when they will come up. 

The solution is definitely scalable. It's easy to scale up and manage the process if you need to.

Technical support has been excellent. I would rate them at a nine out of ten. They are very knowledgeable and responsive. We're quite satisfied with eh level of support provided.

As consultants, we also work with Blue Prism and Automation Anywhere. We work with a variety of different products, depending on the client.

The implementation isn't straightforward. It's a bit complex in terms of deployment as there are a lot of settings you need to handle.

Typically, a deployment takes about a week. It depends on how a company wants to deploy, so there are a lot of standards and templates that you could follow. That said, any standard deployment that you follow definitely takes a week at a minimum. It could potentially take longer.

In terms of maintenance, you only really need one person. Again, it depends on the client, and how they want to set it up, however, I would say not more than one full-time person would be needed in the case of five ports being deployed.

We are consultants. We can assist clients in the implementation process.

For my part, I don't handle the pricing. I can't speak to how expensive or affordable it is. It's not a part of my day-to-day to worry about licensing.

We're partners.

I am into consulting and my company is in consulting. 

Overall, I would rate the solution at an eight out of ten. We've largely been satisfied with their level of support and the capabilities, although the deployment could be easier. They have a lot of good features in place.

As is typical for many of the RPA technologies, it's important to have a good design in place and that could resolve the development and the deployment.

We use BotForm for predicting the suppliers for a particular client. There are multiple suppliers and we have to find the ones who are coming under the Middle Market and Public Labor Department. There are some criteria, and we use that together with the Bot to trace all of the PDF documents and webpages to see if there are any suppliers in those categories.

The most valuable features are PDF extraction and emailing.

The bot insight feature is very helpful.

When somebody is just learning this product it can be difficult for them to understand, so improvements to the user interface would be helpful. It would be nice if people could understand it right from the beginning.

In the future, I would like to see a feature for real-time chat with the support team.

I have been working with BotFarm for about one year.

We have found it to be stable, with no breakdown at any point. It is sustainable, as well.

The scalability is good. We have been able to scale out without any problem.

We use both the community and the support team. When we create a ticket, they are very helpful. They respond quickly and there is no lag at all with the back and forth calls. They are friendly and helpful all of the time, and they fix the problem.

We use both Automation Anywhere and UiPath. We began working with Automation Anyway but for some clients, we use UiPath.

One of the advantages of Automation Anywhere is that the Bot Insight feature is built-in. It is very useful. With UiPath, it is a separate install and it is tricky to play around with, compared to Automation Anywhere, where it is very easy.

I have seen that bots run faster in Automation Anywhere than they do in UiPath.

UiPath is less expensive than Automation Anywhere.

The initial setup is simple and straightforward.

The ROI is really good.

We pay approximately $15,000 USD per year.