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Vjaindra Sonawwane. - PeerSpot reviewer
AGM- IT ( IT Projects Delivery & Innovation) at TFS
Real User
An expensive solution, providing an easy setup with little maintenance, but lacks AI-driven capabilities for full automation
Pros and Cons
  • "The system is stable and very little maintenance is required, assuming the bots process is perfectly designed."
  • "I have called customer service three times and the experience has not been good. They do not offer 24/7 support, which forces us to wait till the next working day to solve a problem."

What is our primary use case?

The primary use case is to use the bot peer-to-peer (P2P) billing. 

We deal with a few customers where we automate billed services for accounts received with invoice, debit and credit notes.

What needs improvement?

An additional feature that is missing from BotFarm is the ability for complete, AI-driven automation.

Automation can be divided into two types, namely, full automation (does not require human intervention) and semi-automation (requires human intervention). However, most companies are not able to give all their data from their ERP system to perform full automation. There is a missing feature in the software which allows for this solution to be solved.

Additionally, by using AI, I would like the bot to pull reports automatically from the ERP system, but at the moment I have to log into the system to retrieve reports.

Another area that needs improvement is with regards to machine-bound licenses. When installing the solution on a clients laptop or desktop and creating a license, that license is bound to that computer. I cannot use the users ID or password on any other machine.

For how long have I used the solution?

I have been using the solution for about 8 months and we have developed around six process automations.

What do I think about the stability of the solution?

The system is stable and very little maintenance is required, assuming the bots process is perfectly designed.

For example, if the interface of the ERP system changes, maintenance would be required to adjust the bot settings to point to moved buttons/features.

Buyer's Guide
BotFarm
November 2024
Learn what your peers think about BotFarm. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
814,763 professionals have used our research since 2012.

How are customer service and support?

I have called customer service three times and the experience has not been good. They do not offer 24/7 support, which forces us to wait till the next working day to solve a problem.

How was the initial setup?

The initial setup is simple. However, creating a bot requires development experience.

The deployment does not take much time, assuming you already have a complete process that has been defined and approved.

What about the implementation team?

The solution was implemented in-house.

What's my experience with pricing, setup cost, and licensing?

It is too expensive and not worth the price.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Leo  Porfirio - PeerSpot reviewer
RPA Developer at Telefónica
Real User
Easy to use, good interface, and reliable
Pros and Cons
  • "BotFarm is an easy solution to use and the interface is better than older versions."
  • "BotFarm newer version has been difficult to install, we have been in contact with the support on this matter."

What is our primary use case?

I am working for a telecommunication company and we use BotFarm.

What is most valuable?

BotFarm is an easy solution to use and the interface is better than older versions.

For how long have I used the solution?

I have been using BotFarm for approximately three years.

What do I think about the stability of the solution?

BotFarm is stable.

What do I think about the scalability of the solution?

The stability of BotFarm is good. We have approximately 10 people using this solution in my organization.

We plan to increase usage.

How are customer service and support?

I have used the support from BotFarm. Using their website we open a ticket and we then receive support.

I would rate the support from BotFarm an eight out of ten.

How was the initial setup?

BotFarm newer version has been difficult to install, we have been in contact with the support on this matter.

What about the implementation team?

We needed help from the vendor for the implementation.

The support and maintenance of BotFarm do not require a lot of people.

What other advice do I have?

I rate BotFarm an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
BotFarm
November 2024
Learn what your peers think about BotFarm. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
814,763 professionals have used our research since 2012.
Manager Technical Solutions Architect at a energy/utilities company with 1,001-5,000 employees
Real User
Its scalability and portability are the most valuable, and it has helped us with process integrity and reduction of human errors and manual effort
Pros and Cons
  • "BotFarm has been working perfectly fine with our business model. Its scalability is the most valuable feature. We can easily scale out bots on a need basis. Portability is another valuable feature. We work with different payment systems like Visa and MasterCard and have bots for them. Because of BotFarm, we are able to reuse these bots."
  • "The only challenge that we have faced with BotFarm is that there is no continuous deployment. The whole world is moving to the DevOps model, but BotFarm is still not on the DevOps model. It should have integration with the DevOps model. The migration of the bots or bots pipeline is currently purely manual."

What is our primary use case?

We have basically automated business operations and IT operation processes that require human intervention. These processes are also very repetitive and have chances of error. We have developed bots for such tasks, and as per our needs, we are scaling them up by using BotFarm. We have a hybrid deployment comprising Azure cloud and on-premises deployments.

    How has it helped my organization?

    The purpose of automation is to reduce the manual effort and number of manual users. BotFarm has helped us to reduce the headcount because there were lots of operational headcounts for manual tasks. 

    It has also improved operational efficiency. Earlier, we were not getting a consistent response for different users. Now, we have standardized responses, and our customers are getting better, error-free, and on-time responses. So, we have achieved process integrity, and we have reduced human errors and manual human effort. These are the three main benefits.

    What is most valuable?

    BotFarm has been working perfectly fine with our business model. Its scalability is the most valuable feature. We can easily scale out bots on a need basis. 

    Portability is another valuable feature. We work with different payment systems like Visa and MasterCard and have bots for them. Because of BotFarm, we are able to reuse these bots. 

    What needs improvement?

    The only challenge that we have faced with BotFarm is that there is no continuous deployment. The whole world is moving to the DevOps model, but BotFarm is still not on the DevOps model. It should have integration with the DevOps model. The migration of the bots or bots pipeline is currently purely manual.

    For how long have I used the solution?

    I have been using this solution for almost three years.

    What do I think about the stability of the solution?

    Based on our usage, it is pretty stable. There are minor hiccups, but they are not because of the product. They are because of the hybrid integration that we have. We are planning to move to version 8, which is a pure cloud model. 

    What do I think about the scalability of the solution?

    Its scalability is very good. We currently have 120 live bots.

    How are customer service and technical support?

    We are in partnership with Automation Anywhere, and they are providing us good support. We haven't faced any challenges with them. They are able to help us when we face any technical challenges or need support for upgrades.

    How was the initial setup?

    It was straightforward. It has the same kind of implementation that any other software has. It wasn't complex.

    What's my experience with pricing, setup cost, and licensing?

    Automation Anywhere is more reasonable than Blue Prism and UiPath in terms of cost.

    Which other solutions did I evaluate?

    We evaluated Automation Anywhere, Blue Prism, and UiPath. We chose Automation Anywhere because of the features and the cost. It was more reasonable than Blue Prism and UiPath.

    What other advice do I have?

    I would advise others to do a thorough discovery and walkthrough of processes and then decide based on what suits their requirements. Sometimes people think that they can go to a pure cloud model, hybrid model, or on-premises model, but they should first identify the requirements and processes. They should go for what is required for their organization's needs. They shouldn't go for BotFarm just because it is good. It should also meet their needs.

    I would rate BotFarm an eight out of ten. It is a good and evolving technology, and it can be very helpful for different business operations. I have good words for Automation Anywhere and BotFarm.

    Disclosure: My company has a business relationship with this vendor other than being a customer: partner
    PeerSpot user
    Founder at BSDC PTE. LTD.
    Real User
    Easy to run scripts and the latest version has good improvements
    Pros and Cons
    • "They recently released the newest version that has a good program flow, quality, and blueprints that are all good improvements to the automation. They also have good integration with SAP."
    • "The new version is not very stable. Sometimes I can't use the recording sound."

    What is most valuable?

    They recently released the newest version that has a good program flow, quality, and blueprints that are all good improvements to the automation. They also have good integration with SAP. 

    It's also easy to run scripts from the EBS.

    What needs improvement?

    The new version is not very stable. Sometimes I can't use the recording sound. 

    They should improve the community. It should have a download version instead of every time needing to deploy through the SAS system something new. It's time-consuming. 

    For how long have I used the solution?

    I have been using BotFarm for the past year. 

    What do I think about the stability of the solution?

    The software is overall stable. 

    What do I think about the scalability of the solution?

    It's easy to scale. We provide this solution to SMBs. They have around 500 employees but 50 in the office.  

    We recommend that it gets used daily. 

    How are customer service and technical support?

    I have contacted their support. We have a relationship with them in China. Their support is okay. I am satisfied with them. 

    Which solution did I use previously and why did I switch?

    I prefer Automation Anywhere to UiPath. 

    How was the initial setup?

    It's easy to set up. To get it installed and ready to work takes less than one hour. 

    What other advice do I have?

    It is a good solution. I would recommend it. 

    I would rate it an eight out of ten. To make it a ten it should be more user-friendly. The community version should also be more stable. It should allow the user to directly download and install without the need to deploy through the SAS system. 

    They should also have more video material and guidelines. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    it_user1261617 - PeerSpot reviewer
    Sr. Solution Support Consultant CMA-CGM Serving Notice Period at CMA CGM
    Real User
    Offers good automation and good processes
    Pros and Cons
    • "The solution has very good processes. It's very easy to deploy and has good reviews on it. It offers good automation and the solution has very good developers working on it."
    • "The solution doesn't have support like they used to. They need support. We have personnel of our own, but sometimes we need assistance beyond our own team."

    What is most valuable?

    The solution has very good processes. It's very easy to deploy and has good reviews on it. It offers good automation and the solution has very good developers working on it.

    What needs improvement?

    The scalability of the solution needs to be improved.

    There's a general lack of technical support. This should be improved. It used to be better.

    For how long have I used the solution?

    I'm quite familiar with the product from a logic standpoint.

    What do I think about the scalability of the solution?

    Scalability is an area of improvement. We can increase the main features for our project but when we reached out to our personnel and asked whether Bot can be expanded, we were told "You cannot scale this Bot."

    How are customer service and technical support?

    The solution doesn't have support like they used to. They need support. We have personnel of our own, but sometimes we need assistance beyond our own team. 

    How was the initial setup?

    The initial setup is straightforward. It is not complex at all. Deployment of the solution took some time. 

    I remember starting with it and the coding, designing, and implementing had to be handled before we could deploy.

    What other advice do I have?

    We use the cloud deployment model. Currently, we're just doing the migration process. After that, we'll merge with Logic Farm too.

    The trouble we ran into was that we downloaded the Bot and we were using a manual batch of the downloader. We ran into trouble with customer support as well.

    I'd rate the solution nine out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    Automation Project Manager at a performing arts with 10,001+ employees
    Real User
    Simple automation, easy installation, and very stable
    Pros and Cons
    • "One of the most valuable features is the solution's simple automation regarding object cloning and strings variables."
    • "The solution automation is incapable of interacting with our Pega software application development. It is based on the nested table concept and it is unable to read these tables. Several projects have been put on hold because of that."

    What is our primary use case?

    The primary use of the solution is for automation. 

    What is most valuable?

    One of the most valuable features is the solution's simple automation regarding object cloning and strings variables. 

    What needs improvement?

    The solution automation is incapable of interacting with our Pega software application development. It is based on the nested table concept and it is unable to read these tables. Several projects have been put on hold because of that. 

    In the next release, the solution could be more interactive with other CRM applications, such as Pega or Salesforce functions. 

    For how long have I used the solution?

    I have been using the solution for approximately four years. 

    What do I think about the stability of the solution?

    The solution is very stable. We have not encountered any issues. 

    Which solution did I use previously and why did I switch?

    We use Pega solutions.

    How was the initial setup?

    The installation of the solution was very easy. 

    What's my experience with pricing, setup cost, and licensing?

    The solution prices are expensive. It would be more beneficial for customers to lower the pricing. 

    What other advice do I have?

    I rate BotFarm an eight out of ten. 

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Director at a consultancy with 1,001-5,000 employees
    Real User
    Manageable and scalable with good drag-and-drop functionality
    Pros and Cons
    • "The solution is very manageable."
    • "The deployment could be simplified."

    What is our primary use case?

    The product can technically be applied in any vertical - whether that's supply chain management, manufacturing, pharmaceuticals, licenses, et cetera. We have used it for most of these verticals and various processes.

    How has it helped my organization?

    It's all about their user manual, and the turnaround time. It allows us to focus on better quality work which ultimately helps the overall big picture.

    What is most valuable?

    Their overall design is fantastic. Their development interface is very easy to navigate. It has a graphical user interface with a drag-and-drop feature, which makes it very easy for the developers who are building the parts.

    The solution is very manageable.

    The product has good scalability capabilities.

    What needs improvement?

    The deployment could be simplified. There are a lot of user settings and stuff that you need to do when you need to prepare a report. 

    Automation Anywhere does have IQ Bot, which is a pretty good product. It needs to make sure it's competing with it in terms of feature offerings, et cetera.

    We've seen some scalability issues.

    For how long have I used the solution?

    I've been dealing with the solution for one and a half years at this point. It's hasn't been very long just yet.

    What do I think about the stability of the solution?

    The solution is stable, however, we have definitely seen some issues with deploying the bot between the Dell server and the broader servers. Due to resolution issues, I find it takes time to get it up on Chrome, in the browser. You need to sometimes wake up the bot. These kinds of issues have definitely dropped off a bit. It's a little bit of a gray area at the moment, as it's hard to say when they will come up. 

    What do I think about the scalability of the solution?

    The solution is definitely scalable. It's easy to scale up and manage the process if you need to.

    How are customer service and technical support?

    Technical support has been excellent. I would rate them at a nine out of ten. They are very knowledgeable and responsive. We're quite satisfied with eh level of support provided.

    Which solution did I use previously and why did I switch?

    As consultants, we also work with Blue Prism and Automation Anywhere. We work with a variety of different products, depending on the client.

    How was the initial setup?

    The implementation isn't straightforward. It's a bit complex in terms of deployment as there are a lot of settings you need to handle.

    Typically, a deployment takes about a week. It depends on how a company wants to deploy, so there are a lot of standards and templates that you could follow. That said, any standard deployment that you follow definitely takes a week at a minimum. It could potentially take longer.

    In terms of maintenance, you only really need one person. Again, it depends on the client, and how they want to set it up, however, I would say not more than one full-time person would be needed in the case of five ports being deployed.

    What about the implementation team?

    We are consultants. We can assist clients in the implementation process.

    What's my experience with pricing, setup cost, and licensing?

    For my part, I don't handle the pricing. I can't speak to how expensive or affordable it is. It's not a part of my day-to-day to worry about licensing.

    What other advice do I have?

    We're partners.

    I am into consulting and my company is in consulting. 

    Overall, I would rate the solution at an eight out of ten. We've largely been satisfied with their level of support and the capabilities, although the deployment could be easier. They have a lot of good features in place.

    As is typical for many of the RPA technologies, it's important to have a good design in place and that could resolve the development and the deployment.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: partner
    PeerSpot user
    Senior Software Engineer at a tech services company with 1,001-5,000 employees
    Real User
    A stable solution for creating, deploying, and managing bots
    Pros and Cons
    • "The record option and the OCR technology have been great."
    • "Although I like the OCR technology, it could still be further improved."

    What is our primary use case?

    We use this solution for multiple purposes. Some are web-based and others are Oracle or QAD-based. 

    Within our organization, there are roughly 10 to 15 employees using this solution. 

    Currently, it's being used extensively. In the future, we plan on expanding our use of this solution even further.

    What is most valuable?

    The record option and the OCR technology have been great. 

    What needs improvement?

    Although I like the OCR technology, it could still be further improved. 

    For how long have I used the solution?

    I have been using Bot Farm for three years. 

    What do I think about the stability of the solution?

    This solution is quite stable; it's really easy to use. 

    How are customer service and technical support?

    The technical support is quite responsive. 

    How was the initial setup?

    The initial setup was straightforward. 

    What's my experience with pricing, setup cost, and licensing?

    The licensing is on a monthly basis. 

    What other advice do I have?

    BotFarm by Automation Anywhere is great for building bots. Overall, on a scale from one to ten, I would give BotFarm a rating of eight. 

    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user