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reviewer1348335 - PeerSpot reviewer
VP Software Engineering at a tech services company with 501-1,000 employees
Real User
Easy to deploy and a good user experience, with helpful community support
Pros and Cons
  • "The most valuable feature is the interface, which helps to provide a good user experience."
  • "The deployment could be made a little bit easier."

What is our primary use case?

We use this solution for automating manual tasks.

What is most valuable?

The most valuable feature is the interface, which helps to provide a good user experience.

It is very easy to deploy.

What needs improvement?

The deployment could be made a little bit easier.

An automated telephone support system would be helpful.

For how long have I used the solution?

I have been using BotFarm for a few months.

Buyer's Guide
BotFarm
November 2024
Learn what your peers think about BotFarm. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
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What do I think about the stability of the solution?

We haven't had any trouble with stability.

What do I think about the scalability of the solution?

This is a scalable solution.

We have ten or eleven people using this solution. Right now, they are admins and developers, as we have not given access to end-users yet.

How are customer service and support?

I haven't had a chance to interact with technical support yet. The community support is good.

How was the initial setup?

In terms of difficulty, I would say that the initial setup is in the middle. It is not too complex, yet not too simple, either. It took us about two days to deploy, which included performing the discovery and applying it.

What's my experience with pricing, setup cost, and licensing?

The pricing model could be simplified.

What other advice do I have?

Automation Anywhere is the leading RPA solution right now.

At this point, it is too early for me to officially recommend it. However, at this moment, based on what I have seen so far, I recommend it.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1468062 - PeerSpot reviewer
Senior RPA Developer at a tech services company with 201-500 employees
Real User
Automates all repetitive tasks
Pros and Cons
  • "The most important feature of BotFarm is web automation."
  • "The CL command poses an issue during the process of data conversion, accuracy, data loss and the assessment of certain data as false."

What is our primary use case?

We utilize the solution for automation of all repetitive tasks.

What is most valuable?

The most important feature of BotFarm is web automation. 

What needs improvement?

The CL command poses an issue during the process of data conversion, accuracy, data loss and the assessment of certain data as false.

This said, IT has been very good in evolving the tool and it is doing so on a weekly or monthly basis.

For how long have I used the solution?

We have been using BotFarm for under 12 months, although not as an end user but in the context of working on the client's interface version. 

What do I think about the stability of the solution?

When it comes to stability, I prefer Automation Anywhere or UiPath, which is simple to code and to handle and has an easily obtainable platform. It has a much simpler deployment and configuration process and the tool can be easily acquired. 

What do I think about the scalability of the solution?

We have not yet tried to expand the usage of the solution. This is a decision which must be made by management. 

How are customer service and support?

Last year I faced a problem and, subsequently, raised a ticket. The support team is great and they helped me to resolve the issue within three or four days. 

How was the initial setup?

I found the deployment to be very simple. 

What's my experience with pricing, setup cost, and licensing?

The licensing is generally on a yearly basis, although this can vary depending on the needs of the client. I am very happy with the pricing.

Which other solutions did I evaluate?

Prior to choosing the solution, we did consider alternatives. However, we found them to be overly expensive, so we decided to go with Automation Anywhere, with whom we are now partnered. 

What other advice do I have?

Our team consists of around 15 people. 

I recommend the use of Automation Anywhere, although version 11.3.5 should be chosen, as it contains certain new commands for automation in respects of the share purchase agreement. Automation Anywhere constitutes the latest version and the addition of extra commands makes things much simpler. The previous version required one to automate via scripting and the use of MetaBot. 

I rate BotFarm as an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
BotFarm
November 2024
Learn what your peers think about BotFarm. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
reviewer1237191 - PeerSpot reviewer
Digital Transformation Specialist at a healthcare company with 501-1,000 employees
Real User
Good pricing and easy to apply, but stability needs improvement
Pros and Cons
  • "The solution is easy to use and easy to apply."
  • "The stability needs to be improved."

What is our primary use case?

We primarily use the solution for our internal stations.

What is most valuable?

The solution is easy to use and easy to apply.

What needs improvement?

The stability needs to be improved.

For how long have I used the solution?

I've been using the solution for three months.

What do I think about the stability of the solution?

The solution needs improved stability.

What do I think about the scalability of the solution?

The solution is very scalable.

How are customer service and technical support?

Technical support is very good.

Which solution did I use previously and why did I switch?

We didn't use a different solution. This is the first evaluation we did and we decided to go with it.

How was the initial setup?

Deployment took about a month and a half because it's a controlled pilot that we're running, so we weren't officially signed up with authorization in Europe.

What's my experience with pricing, setup cost, and licensing?

The pricing is very good. I'd actually pay a higher price; I think it's worth more. 

They have another retention fee that compensates for the standard licensing fee. There is another that can extract fees as well.

What other advice do I have?

We're using the enterprise version of the solution and an unfinished deployment model.

I'd rate the solution six out of ten. To give it a higher rating, the solution needs to boost its public services and machine capabilities.

In terms of advice, I'd give to others considering implementation, I'd say that they need to trust the methods. Consider things early to find the gaps properly.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1466322 - PeerSpot reviewer
Managing Director at a tech services company with 201-500 employees
Real User
User-Friendly, good Excel automation, easy to install, and has good support
Pros and Cons
  • "The most valuable features of this solution are the Excel automation and support for SharePoint."
  • "The pricing of this product could be better."

What is our primary use case?

Our primary use case is to extract data from websites.

What is most valuable?

The most valuable features of this solution are the Excel automation and support for SharePoint.

The interface is user-friendly. 

What needs improvement?

The pricing of this product could be better.

For how long have I used the solution?

I have been using BotFarm for three years.

What do I think about the stability of the solution?

It's a stable product. We have not experienced any issues.

What do I think about the scalability of the solution?

We have not explored scalability yet. We have 10 people who are using this solution in our organization.

How are customer service and technical support?

Technical support is good.

How was the initial setup?

The initial setup was straightforward.

Deployment is quite quick.

What's my experience with pricing, setup cost, and licensing?

Licenses are paid on a yearly basis and the cost is quite high.

Which other solutions did I evaluate?

We also evaluated the Blue Prism.

What other advice do I have?

I would recommend this solution to anyone who is interested in using it.

I would rate BotFarm an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user