We use the solution for many things. We don't only use it as an Endpoint client for antivirus. It is used for our next-generation antivirus. We are also using Harmony on other things, for example, our email. There's a Harmony email and office solution, which we also are using in order to protect our email.
The fact that everything is centralized is great. For example, the management is centralized on one portal in the cloud.
We like the fact that we have a lot of visibility with this solution and the protection is very good. I have seen cases where customers, get attacked by ransomware and it is very easy for Check Point to restore a file that has been compromised with ransomware. It's 100% effective.
They are developing new technologies. For example, they added SASE to their portfolio with Harmony. They also have Infinity SOC. If one of the Harmony Endpoints gets compromised, Check Point Infinity SOC is going to see it, and it's going to highlight that.
They're on the very edge of technology and are very fast with implementing new technologies.
The solution is very stable.
They have a great knowledge base that you can leverage as a user.
The product scales well.
Technical support is knowledgeable and responsive.
Every now and then, every vendor does have a vulnerability that is discovered. For example, when many vendors were using open SSL, they had to do some fixes on their software in order to fix that particular vulnerability. Check Point was the first one to fix that. It's clear that, unlike the competition, it is always keeping up with the patching of its own software.
We'd like it if the solution continued to add new features. For example, what would be specifically useful to us is a feature that allows threat hunting. They may be already working on that or have something available, however, we need something robust and effective.
I'm not sure if they need to improve anything right now. They are already developing new aspects that are quite innovative.
The only thing that our customers want, is lower prices.
I've been using Check Point for 18 years.
The product is very stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.
We have found the solution to be very easy to scale. If you need to expand it you can do so.
They have good technical support. They have very knowledgeable people, depending on the solution. Some specialize in Harmony Endpoint. It's very good.
The initial setup is very easy. The management is on the cloud, and therefore, you practically don't have to do any installation. You only log in and then you begin to use it and you begin to deploy on your network, the endpoints. The time it takes to deploy depends on the size of endpoints you have. With a small network, such as 100 endpoints, you can do it in one day or a couple of hours.
But they are a leader in detecting threat, therefore, it's reasonable that they are a little more expensive than some other competitors. However, customers always want to pay a bit less.
We are a reseller.
My advice to new users would be to reconsider installing administration servers on-premise. The cloud solution can do it. It's going to lower the maintenance costs. Also, if you are on-premises, you often need some sort of expert on-side, whether it's a vendor or someone else - especially if you are upgrading. That requires knowledge. In contrast, on the cloud, everything is done for you. They have a high availability network so that when you upgrade the servers can keep up. You can upgrade without downtime if you choose the cloud.
I would rate the solution at a ten out of ten.