What is our primary use case?
It was implemented at work to be able to monitor collaborators and know what pages they are using and thus be able to take the necessary actions to block pages that are not authorized in the company and also know in which pages collaborators spend more time and be able to measure their work performance and thus be more effective in our company, on the other hand it helps a lot to improve the traffic and performance of the network, which is one of the points where it helps a lot.
Once all the security breaches of our collaborators have been detected, we can determine which options to mitigate in the company and improve security.
How has it helped my organization?
Harmony has improved the organization in being able to better monitor the use of internet bandwidth, accesses, pages, restrict pages, and allow sites, however, it has also been found that it makes machines a bit inefficient, this is because the program consumes many resources of the device where it is connected, sometimes causing slowness and starting to see many jams in the programs or processes that are being executed.
It has also been possible to determine that, for use on a Mac PC it is not very complicated to do the installation. You must have very robust equipment.
What is most valuable?
One of the most valuable features found using Harmony is being able to monitor in a simple and orderly way.
The panel configuration and agent installation on each of the machines is very practical and quickly distributed. Furthermore, all the equipment that does not have an agent installed can be viewed in the administration panel and have better control of each of the devices.
Another valuable characteristic is the configuration of reporting and information of each of the users. This report is quite complete, and it is possible to determine what actions to take in the organization and be able to present a report to high command.
What needs improvement?
One of the areas that must be improved is the ability to make the software less burdensome for the devices since they consume a lot of resources which makes it necessary to make an economic investment in the device itself such as servers, desktop laptops. that handle a relatively normal performance according to the functions it performs since, if used with a high-performance computer, Harmony behaves well and does not cause slowness.
This made us uninstall the product on several collaborating machines since the PC's performance dropped a lot. Some programs, like Teams, do not work and this causes us problems where we cannot monitor those machines.
For how long have I used the solution?
He used the product for 5 years.
What do I think about the stability of the solution?
The stability is very good, however, it harms a little of the performance of the PC.
What do I think about the scalability of the solution?
The scalability has been very good, it has helped us a lot to be able to improve our company.
How are customer service and support?
The support needs to improve lately it is very average they do not respond quickly they do not always comply with the SLA
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We did not previously use a different solution.
How was the initial setup?
Implementation is now easier since we have considerable experience using the tool.
What about the implementation team?
The installation was carried out with the tool vendor since we did not have much knowledge, today we have managed to have that learning curve and we have been able to do our own installations.
What was our ROI?
The investment in a security product will always have a return, not directly economical, but indirectly since all our information is secured.
What's my experience with pricing, setup cost, and licensing?
The cost is very accessible and the installation is very easy to implement.
Which other solutions did I evaluate?
We did not evaluate other options.
What other advice do I have?
It is very user-friendly. The panel is easy to use.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: I am a real user, and this review is based on my own experience and opinions.