What is our primary use case?
We use the EDR solution for servers and endpoints for a lot of customers. The use case is for offering protection at the OS level.
We wanted a better solution than legacy antivirus to secure each OS in the organization. Harmony Endpoint gives us a complete security package with a lot of security features that regularly require a lot of separate security products and a lot of overhead management.
The environments include on-premise servers - mostly Windows - as well as laptops and desktops with Windows and Mac OS. We also have some cloud services in Azure and AWS.
How has it helped my organization?
It's improved the security of every single OS in the organization as well as the visibility and security capabilities. With Harmony Endpoint, we give each computer advanced anti-malware protection and internet browsing protection (like proxy protection), and advanced phishing protection inside websites.
It takes care of the concern about ransomware. Today, it's more important to secure each endpoint in the organization at the OS level rather than the organization network level as users are connecting from everywhere. This is why Harmony is so important to us.
What is most valuable?
The solution offers very good features including anti-malware, URL filtering, and anti-ransomware. The product offers a complete solution in one package and it's on every single OS.
The most valuable part of this product is the complete security package in one single endpoint that includes the legacy anti-virus protection, advanced anti-malware protection, browsing protection, and even firewall capabilities at the OS level.
In a lot of cases, when we want to give all these security features to every endpoint, we need to implement a lot of separate security products.
What needs improvement?
More report and alert options would be useful. The reports are not good enough and alerts are not usable.
We need more user-friendly alerts and more options for the alerts. The reports are not capable of giving important information from some parts of the system - like inventory details, etc.
Also, the logs in the product are not very usable. If you have any blocking of a legitimate app or some problem you will have a hard time finding a log about it and most of the time you will not find any information.
The product doesn't have an automatic shutdown switch. You must uninstall it in order to shut it down.
For how long have I used the solution?
I've used the solution for about one year.
What do I think about the stability of the solution?
It's very stable. However, they need to resolve some bugs and feature requests.
What do I think about the scalability of the solution?
It's a cloud solution. We are using the cloud-managed solution which makes it very scalable.
How are customer service and support?
The solution offers the best customer service and support in the market.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I used Symantec and we wanted to move forward to an EDR solution that gives a more complete security solution for today's needs.
How was the initial setup?
The initial setup is very straightforward.
What about the implementation team?
We implemented it in-house. We learned how to do it by ourselves.
What's my experience with pricing, setup cost, and licensing?
There are only two types of licenses. If you don't need sandbox features, you can take the basic license and it includes everything.
Which other solutions did I evaluate?
We tried Sentinal ONE, CrowdStrike, Microsoft, Trend Micro, and McAfee.
What other advice do I have?
It's the perfect solution for endpoint protection and has a lot of features included.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.