What is our primary use case?
We use this solution for permissions regarding access ports and services. We also use Check Point Remote Access VPN as an endpoint VPN. We use it for site-to-site configuration.
All of the traffic that comes through our sites passes through our firewall. Basically, everyone, including our staff and clients, passes through our firewall. In other words, we have thousands of users using this solution.
How has it helped my organization?
The NGFW has helped our compliance to regulations authorities such as PCIDSS. It has has helped the bank create secure connections to vendors and third party service providers as well as remain stay protected from attacks and intrusion attempts.
What is most valuable?
The management of services, including forming access lists with the services we have, connecting servers to servers, permissions between servers and users — this is all great. In addition, Check Point has a really cool GUI.
What needs improvement?
The end-user VPN could be improved. It could benefit from some modification.
The VPN timeout feature needs to be improved. When we try to connect to the VPN, it times out before we can even enter our user name and password. If you can't prove you are who you say you are within seven to ten seconds, it just kicks you out.
For how long have I used the solution?
What do I think about the stability of the solution?
Check Point has actually failed twice within the last year. The first failure was a disk failure. Check Point offers a software solution, they don't actually offer hardware. They will only provide you with the software and licenses. Because of this, when our disk failed, we had to wait for them to ship in some new hardware for us to fix the issue.
Aside from the disk failure issue, a month ago, our Check Point device froze. We don't exactly know what caused it to happen. It caused the entire organization to go down for about two to three hours until we found out that Check Point was not allowing anything to pass through. Our Check Point is clustered, so primarily it's supposed to have a failover feature. For some reason, the failover feature didn't work. When the primary gateway went down, it affected everyone.
What do I think about the scalability of the solution?
We've not tried to expand Check Point. We have two sites. We have a primary site and a secondary site that is off-prem. For this reason, we planned big. We planned for a high amount of availability for our two sites. We use clusters of four gateways: two gateways are in one cluster, and another two gateways are in another cluster. If one goes down, it switches to the other. If the second goes down, it switches to the other DR site. We've got backups of everything.
How are customer service and technical support?
The technical support is very responsive. We have a vendor that acts as a buffer between us and Check Point. In our country, these companies all have a local vendor that pushes their product.
When we contacted our vendor, our vendor called Check Point and as they were talking, Check Point shipped the hard disk, to fix the issue I mentioned earlier. They just placed the order immediately, while we were still talking. We think that they knew that delivery was going to take about five days — it was actually very fast.
How was the initial setup?
The initial setup and deployment were straightforward. We deployed it with RADIUS servers; it was not complex at all.
What about the implementation team?
From scratch to finish, deployment took about a month. It took this long because we had to convert all of our existing configurations from Cisco Firewall to Check Point. We had to get help from our vendor to do this. He had to manually convert each and every command from our existing Cisco device to Check Point — that took a while. This was the main reason that deployment took so much time.
The end-user VPN didn't take much time to deploy. Neither did the site-connecting with the VPN — that took a day or two to deploy.
What's my experience with pricing, setup cost, and licensing?
I think our licensing is on a yearly basis, but it could be every three years. Either way, it's not more than three years — that I am certain of.
The pricing was actually what made us go for Check Point. Palo Alto was much more expensive. Check Point offers the same applications and features as Palo Alto for roughly a third of the price.
Which other solutions did I evaluate?
We evaluated Palo Alto, Cisco (which we were using), and we also evaluated Check Point — which we ended up with.
What other advice do I have?
I would recommend Check Point to others. We are still learning as we're just about a year into using it, but so far, the support and the solution in general has been good. I'd recommend Check Point, especially to users that are looking for an affordable solution.
Check Point also has a great community. They have this community where users can go to share ideas. They also have great networks.
Overall, on a scale from one to ten, I would give this solution a rating of eight. Cisco dominated the African market until Check Point came along.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.