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Fawaz Sidheek - PeerSpot reviewer
IT Manager at Integrated Dawiyat
Real User
Top 5
Feb 11, 2026
Improved internal traffic security and compliance but have faced recurring software bugs
Pros and Cons
  • "Cisco Secure Firewall is scalable and reliable, and regarding scalability, it is seamless."
  • "If I could improve Cisco Secure Firewall, I would focus on the fact that there are many bugs, specifically with the FTDs."

What is our primary use case?

Our company's use case involves internal data center firewalls, mostly for east-west traffic.

What is most valuable?

The most valuable feature of Cisco Secure Firewall is the firewalling, which is essentially the security part of the firewall.

The security is improving with the blocking of access and the access rules. Security-wise, I find that it helps improve access between entities and departments, and more importantly, it covers the regulatory aspect as well.

What needs improvement?

If I could improve Cisco Secure Firewall, I would focus on the fact that there are many bugs, specifically with the FTDs. The versioning and software stability need improvement.

For how long have I used the solution?

I have been using Cisco Secure Firewall for almost ten years.

Buyer's Guide
Cisco Secure Firewall
July 2026
Learn what your peers think about Cisco Secure Firewall. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
903,996 professionals have used our research since 2012.

What do I think about the stability of the solution?

Regarding bugs in Cisco Secure Firewall, for example, the logs show some traffic between two endpoints while others do not, which is a bug we found out recently. Cisco has reviewed it, and we are trying to fix it through an upgrade.

The bugs are problematic.

What do I think about the scalability of the solution?

Cisco Secure Firewall is scalable and reliable. Regarding scalability, it is seamless. We have had a recent upgrade, added new data centers, and enhanced the existing firewalls.

How are customer service and support?

My experience with their support team is that support is good and they are quite responsive. On a scale of one to ten, I would rate them a ten for good support.

Which solution did I use previously and why did I switch?

I know that they evaluated other companies, including Forcepoint, a company providing firewalls as well, specifically next-generation firewalls. They picked Cisco Secure Firewall mainly for the FTD and superior Cisco support, which was the main deciding factor.

How was the initial setup?

Deployment-wise, Cisco Secure Firewall is straightforward, as all Cisco products are straightforward. It takes roughly two months to deploy Cisco Secure Firewall, but it depends on the type of implementation and the specific data center involved.

What other advice do I have?

The two months mainly involve the LLDs, the design phase, and the shipping. The most delay comes from shipping and delivery, as the standard delivery from Cisco is six to eight weeks, which is where the delay occurs, while the rest of the activities are completed prior to that. I would rate Cisco Secure Firewall a seven on a scale of one to ten overall. I would not rate it a ten due to the stability of the product needing improvement, specifically with the FTD.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Feb 11, 2026
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reviewer2847924 - PeerSpot reviewer
Network Engineer at a comms service provider with 11-50 employees
Real User
Top 20
Jun 1, 2026
Firewall has improved internal VM performance and simplified hybrid infrastructure management
Pros and Cons
  • "What I like the most about Cisco Secure Firewall is that it performs better than our previous product, with significantly fewer latency issues and general problems, and Cisco optimizes the experience by providing a single pane of glass for our GUI and firewall management, which is probably the best feature."
  • "The documentation could use some improvement overall, as there are some errors in it."

What is our primary use case?

My main use for Cisco Secure Firewall is primarily for our internal VMs and similar infrastructure.

What is most valuable?

What I like the most about Cisco Secure Firewall is that it performs better than our previous product. We had a lot of latency issues and general problems with our previous solution, but this firewall functions much better.

Cisco optimizes the experience by providing a single pane of glass for our GUI and firewall management, which is probably the best feature.

I assess the operational efficiency of Cisco in my IT environment as very strong, as it integrates well with most of our existing infrastructure since we are already a Cisco shop.

Cisco does optimize the experience in a hybrid or distributed enterprise setup.

What needs improvement?

I evaluate customer service and technical support as quite good. The documentation could use some improvement overall, as there are some errors in it. However, when we interact with support personnel and the AI agent, the experience is usually very good.

For how long have I used the solution?

I have been using Cisco Secure Firewall for about six months, having received our firewalls during that time.

What do I think about the stability of the solution?

I have not experienced any downtime or crashes.

What do I think about the scalability of the solution?

Cisco Secure Firewall scales well with the growing needs of my organization and certainly scales beyond what we needed.

How are customer service and support?

I evaluate customer service and technical support as quite good. The documentation could use some improvement overall, as there are some errors in it. However, when we interact with support personnel and the AI agent, the experience is usually very good.

Which solution did I use previously and why did I switch?

Prior to Cisco, we were using a few different options, but much of our infrastructure was Grandpea and Upsense.

How was the initial setup?

Deploying Cisco Secure Firewall was as painless as swapping an internal firewall can be.

What was our ROI?

I have seen ROI mainly because our firewall runs our internal infrastructure, and we offer some services behind it, so overall, I would say the ROI is positive.

What's my experience with pricing, setup cost, and licensing?

My experience with price, setup costs, licensing, and related factors was beyond my direct involvement, but I know it came down to a deal that included other products. Overall, we were very happy with the arrangement.

Which other solutions did I evaluate?

What stood out to me during the evaluation process was that choosing Cisco made sense primarily because we are already a Cisco shop and are familiar with their sales representatives, products, and dashboards.

What other advice do I have?

I give Cisco Secure Firewall an overall rating of eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Jun 1, 2026
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Buyer's Guide
Cisco Secure Firewall
July 2026
Learn what your peers think about Cisco Secure Firewall. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
903,996 professionals have used our research since 2012.
reviewer2801904 - PeerSpot reviewer
Network Security Engineer at a manufacturing company with 5,001-10,000 employees
Real User
Top 5
Mar 10, 2026
Secure access has improved and firewall management provides stronger protection
Pros and Cons
  • "Generally, where it sits in my network, there are other vendors as well, but Cisco Secure Firewall is a better product and easier to manage than those alternatives."
  • "The biggest challenge I have with Cisco Secure Firewall is that I often need to look in a few places to find what I want to do or I find myself searching for where a particular feature is located."

What is our primary use case?

I use Cisco Secure Firewall essentially as a firewall and for a secure access VPN solution. I need Cisco Secure Firewall to fulfill that role; I need it for secure access, and it performs the firewalling I need it to do in the network segment where it is located.

What is most valuable?

I have seen a return on investment with Cisco Secure Firewall. Generally, where it sits in my network, there are other vendors as well, but Cisco Secure Firewall is a better product and easier to manage than those alternatives. It does more of the features that I want it to do to be more secure, and I will move the other vendors into Cisco Secure Firewall.

What needs improvement?

The biggest challenge I have with Cisco Secure Firewall is that I often need to look in a few places to find what I want to do or I find myself searching for where a particular feature is located. I know what I want to accomplish, but I cannot always find it easily; it takes some time looking around. Because I do not use Cisco Secure Firewall as heavily as other vendors, I find it a little harder to navigate, though I would caveat that with the possibility that with more use, it would become easier for me to navigate and accomplish what I want to do. I am not sure how I would specifically improve that aspect, but it is probably the biggest day-to-day challenge I have with it.

For how long have I used the solution?

I have been using Cisco Secure Firewall for about a year, maybe just over.

What do I think about the stability of the solution?

Stability of Cisco Secure Firewall is generally very good.

What do I think about the scalability of the solution?

In terms of scalability, because it is there for the secure access solution as well, it was right-sized when it was put in, so I have not had any scalability challenges for what I do. My organization is fairly static in terms of scale, so users and that type of thing do not scale up and down quickly; it is more slow-moving in that regard.

How are customer service and support?

I have not done a whole lot of customer support with Cisco Secure Firewall.

How would you rate customer service and support?

Which solution did I use previously and why did I switch?

Before Cisco Secure Firewall, I used Juniper as a vendor; I have used them with other vendors as well, but where I am using Cisco Secure Firewall, they are sort of a direct competitor with Juniper.

How was the initial setup?

It took a couple of months to deploy Cisco Secure Firewall; that was the same for secure access, as it was all part of the same rollout. What took those months to deploy was probably more internal change controls; it is just slower moving, as I have done a lot of testing deployments in lab environments, so it is less of a technology issue and more of the constraints of where I work that slow it down.

What about the implementation team?

I did not implement Cisco Secure Firewall personally, but I was there for the implementation.

What was our ROI?

I have seen a return on investment with Cisco Secure Firewall. Generally, where it sits in my network, there are other vendors as well, but Cisco Secure Firewall is a better product and easier to manage than those alternatives. It does more of the features that I want it to do to be more secure, and I will move the other vendors into Cisco Secure Firewall.

What other advice do I have?

Integration with other systems is fairly slow-moving and static in that way. I would rate this review an 8.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Mar 10, 2026
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Philman Tjong - PeerSpot reviewer
Electrical Engineer Associate I at a energy/utilities company with 5,001-10,000 employees
Real User
Top 5
Jun 14, 2025
Intuitive management aids troubleshooting, but documentation and GUI need improvement
Pros and Cons
  • "The visibility and control capabilities of Cisco Secure Firewall benefit our company by making it easier for us to parse through traffic that is denied or allowed through, and that helps us with troubleshooting, so it does help cut down on troubleshooting."
  • "The feature of Cisco Secure Firewall that I prefer the most is the use of ASDM where we visually are able to see all of our traffic when it comes through the firewall."
  • "Cisco Secure Firewall could be improved in terms of the GUI and management."
  • "Cisco Secure Firewall could be improved in terms of the GUI and management. It could be more intuitive, as sometimes there might be too many features and buttons that make it harder when we're trying to parse through information."

What is our primary use case?

Our main use case for Cisco Secure Firewall is to protect our RTU traffic, specifically on the operational technology side, for SCADA systems. For our side, we don't have encrypted traffic; for the most part, we have the firewall to protect everything behind it when it comes to RTU traffic, which is remote terminal units.

How has it helped my organization?

The visibility and control capabilities of Cisco Secure Firewall benefit our company by making it easier for us to parse through traffic that is denied or allowed through, and that helps us with troubleshooting, so it does help cut down on troubleshooting.

What is most valuable?

The feature of Cisco Secure Firewall that I prefer the most is the use of ASDM where we visually are able to see all of our traffic when it comes through the firewall. 

Cisco Secure Firewall does a good job unifying policies across our environments because we have many firewalls that have the same rules, so when Cisco Secure Firewalls are able to do that, that's very beneficial.

The fact that unifying policies will help us save time, costs, and be more efficient in general is very important for our company. Unfortunately, the impact of the cloud-delivered firewall on our company's security posture is negligible since we are an air-gapped system, and we do not deal with the cloud infrastructure.

Cisco Secure Firewall does a good job in helping our company implement a zero-trust security model, and it deserves an eight out of ten.

What needs improvement?

Cisco Secure Firewall could be improved in terms of the GUI and management. It could be more intuitive, as sometimes there might be too many features and buttons that make it harder when we're trying to parse through information. 

To make Cisco Secure Firewall a ten out of ten, improving the documentation of all the features would help significantly. I sometimes feel I'm just searching around on Google for specific configurations compared to Palo Alto, which has more detailed steps.

For how long have I used the solution?

We've been using Cisco Secure Firewall for about 20 years. We've had it since the whole creation of our RT team.

What do I think about the stability of the solution?

In terms of stability and reliability, Cisco Secure Firewall is reliable. We haven't had real issues where these firewalls have gone down or anything of that nature, so we're happy with the consistency.

What do I think about the scalability of the solution?

When it comes to the scalability of Cisco Secure Firewall, it scales very efficiently and is easy to implement with the growing needs of our company.

How are customer service and support?

Our experience with customer service or technical support through TAC for Cisco Secure Firewall could be more in-depth instead of going through the first levels. 

We often find ourselves trying to escalate faster because we need timely responses. I would rate the customer service and technical support from Cisco Secure Firewall a six out of ten. They're good and know what they're doing in general. That said, it's not where we want it to be.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We considered Palo Alto before choosing Cisco Secure Firewall, and we do have some Palo Altos on the network to compare. We're mostly using Cisco products in general. I'm aware Palo Alto is a strong competitor when it comes to firewalls.

How was the initial setup?

The deployment is pretty seamless. Sometimes we do have some issues with Palo Alto Fireworks, where when it comes to deploying, it's not as intuitive. It doesn't work correctly, and there are some bugs that come up. So we have to troubleshoot that aspect. Cisco Secure Firewalls is pretty pretty seamless. 

What was our ROI?

The biggest return on investment when using Cisco Secure Firewall comes from how intuitive it is. The more it's able to identify issues during troubleshooting, the better the ROI we achieve.

What's my experience with pricing, setup cost, and licensing?

I'm not too concerned about the pricing of Cisco Secure Firewall. The pricing is fixed, and we're comfortable with it since pricing doesn't matter as much since we have to purchase it if there's a need for it.

Which other solutions did I evaluate?

The main differences between Cisco Secure Firewall and Palo Alto come down to the GUI. They are on par when comparing unified policy and how to make things more intuitive for monitoring traffic and creating rules based on that traffic.

What other advice do I have?

We haven't used any new features or functionalities in Cisco Secure Firewall recently. The features work efficiently, and I can't think of anything new that I would want right now.

I would rate Cisco Secure Firewall overall an eight out of ten; it's reliable, and we have no real issues.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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reviewer2802570 - PeerSpot reviewer
Senior Network Engineer at a insurance company with 5,001-10,000 employees
Real User
Top 20
Feb 12, 2026
Centralized protection across data center and edge has provided peace of mind and reliable security
Pros and Cons
  • "From a return on investment perspective, I think Cisco Secure Firewalls keep our organization safe and protect the organization's image from a governance standpoint."
  • "One thing I would improve in Cisco Secure Firewall is somehow embedding the capability to use an asterisk-type of firewall rules in the access control policy."

What is our primary use case?

Our company's use case for Cisco Secure Firewall is to separate and protect the different server network ranges in our data center and to provide access to and from those services that sit in our data center to users and customers alike. We also use Cisco Secure Firewall on the edge to provide internet access to and from the internet for our business.

What is most valuable?

The most valuable aspect of Cisco Secure Firewall for me is not a specific feature but the fact that it is quite stable as a firewall overall. It is not too buggy or disruptive when performing our day-to-day operations, and that is the main thing about it.

Centralized management of Cisco Secure Firewall benefits our organization because we have multiple firewalls, but we go to one single page or use the Firewall Management Center to administer policies and make changes. This allows us to see what is going on from a visibility perspective, so all troubleshooting, configuration, and administration of the firewall happens at one single place, which is beneficial.

A single pane of glass for management is available.

What needs improvement?

One thing I would improve in Cisco Secure Firewall is somehow embedding the capability to use an asterisk-type of firewall rules in the access control policy. An example could be star.google.com; being able to use an asterisk for anything in the subdomain would be beneficial, as I know some of Cisco's competitors allow that on their firewalls, which eliminates the need for an additional appliance to facilitate that component.

For how long have I used the solution?

I have been using Cisco Secure Firewall for about five years.

What do I think about the stability of the solution?

Currently, Cisco Secure Firewall has been up and running for about three years since its last reboot, so it is quite stable.

What do I think about the scalability of the solution?

I find the solution to be scalable, especially with the other products that Cisco is developing. For instance, Cisco Secure Cloud now allows us to potentially take the management functions of Cisco Secure Firewall, move it into the cloud, and integrate it with other Cisco security products, managing everything from one single pane.

How are customer service and support?

I have worked with Cisco's customer support.

When it comes to customer support, referring to TAC, I find that Cisco's support stands out. It is very important for us as a business to have that support when needed, and Cisco has often never failed in providing that support.

If I were to rate the support overall from one to ten, I would give it a nine.

While I rate it a nine, to make it a ten, it could be improved based on individual cases. Some support people truly embody Cisco's values in responding and assisting, but there are times when some individuals may not be as helpful as others, leading to a disconnect in the support experience.

How would you rate customer service and support?

Positive

How was the initial setup?

Deploying Cisco Secure Firewalls is quite straightforward, as Cisco provides a lot of available documentation online, extensive support, and training, which makes it easy for engineers and customers to use Cisco products effectively.

The deployment time for Cisco Secure Firewalls varies. Currently, I am going through a refresh where we are replacing older Firepower systems with newer ones, but in the past, it has been relatively simple, typically taking within an hour or two to get everything up and running.

What about the implementation team?

I have been part of the deployment of Cisco Secure Firewalls.

What was our ROI?

From a return on investment perspective, I think Cisco Secure Firewalls keep our organization safe and protect the organization's image from a governance standpoint. With cybersecurity being a big issue in the world, Cisco Secure Firewalls protect data, the environment, organization, and keep things safe. It is always reassuring for customers to know that the organization I work for invests in products like Cisco Secure Firewall to protect ourselves.

What other advice do I have?

Cisco Secure Firewall is similar to insurance in that it provides peace of mind.

I rate Cisco Secure Firewalls a nine overall. While there are features I think could be added to achieve a perfect ten, I still regard it higher than its competitors. From both a technical and peace of mind perspective, Cisco Secure Firewall is the frontrunner.

I would tell someone considering purchasing Cisco Secure Firewalls that they will not be disappointed. My overall review rating for Cisco Secure Firewall is nine.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Feb 12, 2026
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reviewer2802387 - PeerSpot reviewer
Network Engineer at a computer software company with 51-200 employees
Real User
Top 20
Feb 11, 2026
Security has protected network perimeters but complex management has driven a move to alternatives
Pros and Cons
  • "Cisco Secure Firewall has helped improve my company over the last 15 years."
  • "Navigating through Cisco Secure Firewall is not intuitive. Complexity is another significant issue that needs to be addressed."

What is our primary use case?

Cisco Secure Firewall is used for securing perimeters, such as internal or external perimeters of the network.

What is most valuable?

I consider a valuable feature of Cisco Secure Firewall to be that it serves its purpose. ASA is nice, but it is outdated now. When it comes to FTD, complexity is one of the things. I am not sure they should build it from scratch.

Cisco Secure Firewall has helped improve my company over the last 15 years. Nowadays, you cannot live without a firewall. We are currently moving to another vendor.

What needs improvement?

Navigating through Cisco Secure Firewall is not intuitive. Complexity is another significant issue that needs to be addressed.

For how long have I used the solution?

I have been using Cisco Secure Firewall for 15 years.

What do I think about the stability of the solution?

Cisco Secure Firewall is working with some bugs and glitches, but it is stable overall. ASA is a super stable firewall, even though it is outdated nowadays. FTD is working fine with some glitches.

What do I think about the scalability of the solution?

Scalability depends on which Cisco Secure Firewall you are buying. For the enterprise level, it is scalable, but not significantly.

How are customer service and support?

I have contacted Cisco support about these issues and opened many TAC cases for the firewalls.

I would evaluate Cisco support as good. Cisco is the best there. However, they need to rebuild this product. I love Cisco products, but when it comes to the firewall, I do not.

How would you rate customer service and support?

Which solution did I use previously and why did I switch?

We are transitioning to Palo Alto.

I find Palo Alto to be much easier to operate and much more stable. If you want to incorporate FTD with another Cisco product, then you need to go with Cisco to have the full ecosystem. Since we do not have that requirement, we are going to another vendor, which is definitely easier to handle.

What other advice do I have?

I have knowledge about the pricing and licensing.

A couple of days ago, I was working on a project and received a quote for the FTD 1230. For the same level with Palo Alto, even though we had a huge discount with Cisco, it turned out to be more expensive than Palo Alto. The pricing is quite expensive. My overall review rating for this product is 6.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Feb 11, 2026
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Ben Kusa - PeerSpot reviewer
Director, Information Technology at a engineering company with 501-1,000 employees
Real User
Top 5
Jun 14, 2025
Central management provides more visibility and network control
Pros and Cons
  • "The central management feature makes it easier to configure once, push out, and replace firewalls when they go bad. It's nice to have one pane of view, one pane of glass."
  • "The stability and reliability of the Cisco Secure Firewall platform are very good; it's rock solid and has always just done its work."
  • "Cisco Secure Firewall could be improved by providing more visibility, especially regarding encryption, to be able to see what's in those traffic flows."
  • "I don't see a return on investment with Cisco Secure Firewall; it's more of a needed tool, just something we need to do to get business done, so I'm not really looking at it as a tool that would give us an ROI."

What is our primary use case?

My main use cases for Cisco Secure Firewall are to help secure the network and control what we allow in and out of the network.

How has it helped my organization?

The benefits of Cisco Secure Firewall's features for my company include giving us more visibility into what's going on when there's either an attack or just normal traffic, allowing us to see what's going through it.

What is most valuable?

The feature of Cisco Secure Firewall that I appreciate the most is the central management. The central management feature makes it easier to configure once, push out, and replace firewalls when they go bad. It's nice to have one pane of view, one pane of glass. 

I assess Cisco Secure Firewall's ability to unify policies across my environment as definitely easy. We just do it through the one central management and then push it out from there. It is important for our organization to have such a feature. The importance of this feature lies in that it just helps standardize our configuration approach, allowing us to ensure that our ideas get pushed out to everything.

What needs improvement?

Cisco Secure Firewall could be improved by providing more visibility, especially regarding encryption, to be able to see what's in those traffic flows. More application visibility would also help; it knows about certain types of traffic yet not everything. It would be awesome if it knew everything. 

To make Cisco Secure Firewall a better product or a perfect product, visibility is a good improvement area. You sort of have to know the product to use it, so user and technical improvements should aim for simplicity. There's so much it does that I don't know how much more simple it could go, so I'm not sure what really could be improved.

My impression of Cisco Secure Firewall's visibility and control capabilities in managing encrypted traffic is that somewhat limited. Most tools seem to be limited on encrypted traffic, so we don't get too much visibility into it—just the general type of traffic, not too much more than that.

For how long have I used the solution?

We've been using the solution for at least 15 years.

What do I think about the stability of the solution?

The stability and reliability of the Cisco Secure Firewall platform are very good; it's rock solid and has always just done its work.

What do I think about the scalability of the solution?

Cisco Secure Firewall is growing and handling everything we ask it to do, so it's performing that part effectively.

How are customer service and support?

I evaluate customer service and technical support of Cisco overall as good; it's definitely one of the better companies to work with.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

While using Cisco Secure Firewall, we did consider other solutions. We recently upgraded all of them to the latest edition of Cisco, and we looked at Palo Alto and other tools at that time, but those firewalls have been in place for about 15 years. I don't know what happened when we initially put them in, but we did do an evaluation three years ago and decided to stay with Cisco.

How was the initial setup?

The deployment seems to go well. I'm not the one personally doing it. That said, the guys I tell to do it get it done when we need it done.

What was our ROI?

I don't see a return on investment with Cisco Secure Firewall; it's more of a needed tool, just something we need to do to get business done, so I'm not really looking at it as a tool that would give us an ROI.

What's my experience with pricing, setup cost, and licensing?

My experience with the pricing, the setup cost, and the licensing of Cisco Secure Firewall has been what I expect; I'd always prefer it cheaper, but nothing too exorbitant.

Which other solutions did I evaluate?

Familiarity was the biggest reason for staying with Cisco; everybody knows how to use the Cisco CLI, so it wasn't worth the effort to swap out, as there were no big benefits from other solutions.

What other advice do I have?

I'm not sure if there are any new features or functionalities that I have tried recently in Cisco Secure Firewall; it's just been doing its work for a while now. 

I don't really use a cloud-delivered firewall as of today, so the only effect of not looking at it is speed. We're looking for the best performance we can get, and cloud usually isn't that. Cisco Secure Firewall helps us along the path to implementing a zero-trust security model, but there are a lot of tools and different paths to cover, so it's just really one tool in the arsenal.

On a scale of one to ten, I rate Cisco Secure Firewall an eight.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Security Senior System Engineer at Bechtle
Real User
Top 20
Feb 11, 2026
Comprehensive visibility has improved network insight and has supported reliable deployments
Pros and Cons
  • "The best return on investment when using Cisco Secure Firewall is the visibility."
  • "We are encountering some problems, but mostly when you implement the solution correctly, you don't have any problems besides hardware failure, which is really rare."
  • "We are encountering some problems, but mostly when you implement the solution correctly, you don't have any problems besides hardware failure, which is really rare."

What is our primary use case?

We are deploying Cisco Secure Firewall for customers in the cloud, on-premise, or all around, depending on the customer. We have small customers that are migrating to the cloud, so we have to deploy virtual firewalls as well as on-premise solutions for both large-scale and small-scale operations.

What is most valuable?

The best return on investment when using Cisco Secure Firewall is the visibility. From my point of view, the best return on investment is the visibility. With Firepower Management and the FMC, you are able to really see everything that's going on in your network.

What do I think about the stability of the solution?

From my point of view, the stability and reliability of the product is quite good. The firewall sensors and the management are quite stable. We are encountering some problems, but mostly when you implement the solution correctly, you don't have any problems besides hardware failure, which is really rare. 

What do I think about the scalability of the solution?

Scalability for Cisco Secure Firewall is a good point. It's hard to say because mostly we are consulting and planning together with the customer. If they can see upfront or if they know when they have to scale big, then we can scale with them. I think the appliances are well scaled for the use of the customer.

How are customer service and support?

I have a lot of experience with the customer service and technical support of Cisco. Recently, we managed to get one of the Cisco engineers to connect with us to solve some customer problems.

My experience with the customer service and technical support of Cisco is quite excellent. The engineers are top-notch and they know what they are doing. They are really experts in their field.

Regarding customer service, I'm not as familiar with that aspect. However, with the technical support, when you know the right people and when you really have problems which you can't solve on your own, they are behind you and they can help you mostly.

How would you rate customer service and support?

Negative

Which solution did I use previously and why did I switch?

I have worked with other solutions in the past, different ones. The vibe which is in Cisco equipment caught me from the early days. When I started, the first security appliance I saw was Cisco PIX. I worked sometimes with Cisco ASA, and this was all before I came to Bechtle. Now I'm where I want to be.

How was the initial setup?

Deploying Cisco Secure Firewall is getting easier, so I would describe the experience as straightforward. You are now able to preconfigure the appliances to send out, so you don't need engineers on site. In some cases, you can preconfigure and send it to the customer, and the customer is able to plug it in and it has access to WAN or to the internet. You are up and can run the system. I would rate Cisco Secure Firewall overall as an eight or a nine out of ten.

What about the implementation team?

This is mostly the system I'm working with, so I do work with other solutions other than Cisco Secure Firewall, but we do have other teams working with other vendors. We are at a point where things are getting more and more complicated and you need more and more knowledge to do the implementation correctly. My goal is to do Cisco and to do it the best I can and do it properly.

What's my experience with pricing, setup cost, and licensing?

I'm mostly on the implementation side, so pricing, the setup cost, and the licensing are not really my part in the business. I hear it's quite expensive, but the service you get is worth it. When you invest so much, you will get a lot of service. About licensing, I don't have experience with other vendors regarding licensing, so I would say the licensing is quite good. I'm not sure if there are any other downsides, so I consider it acceptable.

What other advice do I have?


Disclosure: My company has a business relationship with this vendor other than being a customer. Partnership
Last updated: Feb 11, 2026
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reviewer2802147 - PeerSpot reviewer
Network Administrator at a transportation company with 1,001-5,000 employees
Real User
Top 10
Feb 10, 2026
Secure remote access has simplified employee and contractor VPN connectivity
Pros and Cons
  • "I find the solution reliable and stable, and I can say that there is no downtime."
  • "The former ASA was a pain in the ass because when someone is used to the Cisco way, the ASA was a strange thing."

What is our primary use case?

My use case for Cisco Secure Firewall is because the old solution for the VPN access for the employees and also for the external contractors was already out of date, and there was no possibility of somehow prolonging it. So we did the search for a new solution and from the auction and bidding, Cisco Secure Firewall came.

What is most valuable?

I consider the most valuable aspect of Cisco Secure Firewall to be that we are basically using it only for termination of the VPN, so that's basically the most valuable thing for us.

What needs improvement?

If I could improve Cisco Secure Firewall in any way, I have no clue, to be honest. I really don't know what to improve. It's working as it should be. Maybe it would be nice to have a better overview regarding the logging, regarding the issues a client can have with the VPN. But I can understand that because the primary feature for the firewall is not the VPN; it's the firewall, but we are not using the firewall.

There is still room to improve. There can be some things that can be better, such as some of the menu and some of the visibility. It's not chaotic, but it's not that user-friendly.

The GUI of Cisco Secure Firewall could improve, as there are better solutions in terms of how they look and how they can be navigated.

What do I think about the stability of the solution?

I find the solution reliable and stable, and I can say that there is no downtime. As I am used to Cisco products, they are stable and reliable.

What do I think about the scalability of the solution?

I think that what we bought is overkill, but whatever. Basically, it can serve up to 1,000 clients on VPN, so for us it's basically unlimited. The largest number I have seen on the dashboard was 300 users connected on the VPN.

How are customer service and support?

My experience with Cisco customer support has been nice all the time. Sometimes they can take their time, but if they are properly motivated, they can be fast.

If I had to rate their support from one to ten, with ten being best and one being worst, I would give it an eight.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I evaluated basically the new solution from Pulse Secure, which is now called Ivanti.

The reason we chose Cisco Secure Firewall was more or less politics because Ivanti didn't have the hardware, and they will not have the hardware in the foreseeable future. So we went with the only one who was able to provide it to us.

How was the initial setup?

The deployment of Cisco Secure Firewall was kind of straightforward and was not problematic.

What about the implementation team?

It took us two months, together with the migration, but the thing is that we needed to change the groups and rules and everything in the background. It was more or less up to us, not up to the platform. We needed to change things on our side.

It was internal, not the product's fault. The migration was lengthy.

What's my experience with pricing, setup cost, and licensing?

Regarding the pricing and licensing of Cisco Secure Firewall, it's not up to me.

I know that it was purchased from our partner, from the local distributor.

What other advice do I have?

On a scale of one to ten, with ten being best and one being worst, I would rate Cisco Secure Firewall overall with my past experience as nice. Because I cannot say it was good, from the point of view when I was able to look through Cisco Secure Firewall, it was nice. The FTD, the Firepower Threat Detection, is really mature, but the former ASA was a pain in the ass.

The former ASA was a pain in the ass because when someone is used to the Cisco way, the ASA was a strange thing. My overall rating for this product is 8 out of 10.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Feb 10, 2026
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Chris Yankajtis - PeerSpot reviewer
Systems Engineer at Métis Practice Solutions
Real User
Top 5
Jun 14, 2025
Empowering junior admins through intuitive configuration and unified security policies
Pros and Cons
  • "Cisco Secure Firewall is easy to configure, and you can do it all in one pane of glass. It is really simple to configure."
  • "Regarding stability and reliability, I have experienced false negative alerts with the CS models, which indicate that my switch has gone down when in reality, it has not. That is a fix that is needed."

What is our primary use case?

My main use cases for Cisco Secure Firewall include revamping old networks, security, content filtering, amp protection, et cetera.

What is most valuable?

Cisco Secure Firewall is easy to configure, and you can do it all in one pane of glass. It is really simple to configure. The solution allows my junior admins to go into the dashboard and look at any issues or reconfigure any features that need to be tweaked without me physically having to be there.

I have been using the assurance feature in Cisco Secure Firewall recently, and I am starting to see that it is a lot more beneficial for me, with all the analytics and reporting that it provides. 

Cisco Secure Firewall allows us to pinpoint exactly where the packets are being delivered or dropped, and we are able to identify issues quicker than with other models or other vendors.

I assess Cisco Secure Firewall's ability to unify policies across my environment as having ease of building. We need to be able to scale and deploy without running a bunch of commands, especially when managing multiple locations acting as separate entities. It is important to my organization since our team is really small. As an engineer, it is just myself and a few juniors. I can verbally tell them to look at specific things or deploy certain features. It gives them the confidence to touch a firewall without being insecure.

The impact of the cloud-delivered firewall on my organization's security posture is very important. It allows us to place certain policies compared to the old infrastructure that is currently in there, with outdated hardware. It allows us to control the firmware and deploy the firmware. In evaluating Cisco Secure Firewall, I find that it helps us implement a zero-trust security model by allowing us to create one policy and deploy it across all of our networks versus multiple agents. Cisco Secure Firewall is very helpful and convenient for me.

What needs improvement?

I faced challenges moving away from the MS switches to the CS switches, as it is a little different. I am experiencing some small issues with IP reservations, however, I am working with the Meraki engineers to work around or configure it the next day. 

Regarding stability and reliability, I have experienced false negative alerts with the CS models, which indicate that my switch has gone down when in reality, it has not. That is a fix that is needed.

For how long have I used the solution?

I would say I have been using Cisco Secure Firewall for the past two months.

What do I think about the stability of the solution?

Regarding stability and reliability, I have experienced false negative alerts with the CS models, which indicate that my switch has gone down, but in reality, it has not. That is a fix that is needed.

What do I think about the scalability of the solution?

Cisco Secure Firewall scales tremendously with the growing needs of my organization. I know in the future we are going to start deploying SD-WAN and other applications that will require all of our clinics to connect to our HQ, and deploying Meraki will make their IPsec tunnels very seamless.

How are customer service and support?

I evaluate customer service and technical support based on productivity. If I can reduce ticketing by 10% to 20% by deploying these solutions, I consider or job done. 

On a scale of one to ten, I would rate the customer service and technical support of Cisco a ten. There is always someone on call. They are very thorough; they know the product and work with you to resolve issues. That is important for me.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Prior to adopting Cisco Secure Firewall, I was using different solutions at various locations. As we transition and take on these clinics, we have anywhere from home networks, where someone's uncle installed something, to very outdated firewalls. When we come in and present Meraki and what it can do, it becomes a done deal.

How was the initial setup?

My experience with the deployment of Cisco Secure Firewall has been awesome.

I come in when they have the old network and deploy it. I install a cabinet and new drops. I configure the Meraki gear onto their old network side by side. 

Especially during downtime, I can plug the firewall into that rack to get the external IP configured. Once my ISP comes in, I apply those IP addresses to the firewall.

What was our ROI?

I have seen a return on investment with Cisco Secure Firewall.

What's my experience with pricing, setup cost, and licensing?

I handle pricing, setup costs, and licensing with our vendors. I contact our vendors, we go over the pricing and the licensing. I make sure they get all the proper codes. As I purchase and license these firewalls, it is all in one place and easy to read and do.

Which other solutions did I evaluate?

Before selecting Cisco Secure Firewall, I considered Fortinet, which was probably one of the bigger competitors, and SonicWall. We thrive in the Meraki policy. What stood out to me in the evaluation process, compared to other options, was the ease of deployment, the dashboard, being able to manage everything in one place, and Meraki support.

What other advice do I have?

I did not purchase the product on AWS Marketplace.

My advice to other organizations considering Cisco Secure Firewall is to make sure they plan for their organization. Plan for your growth, a three-year growth, and then scale your solutions accordingly. 

On a scale of one to ten, I would rate Cisco Secure Firewall overall a solid ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Buyer's Guide
Download our free Cisco Secure Firewall Report and get advice and tips from experienced pros sharing their opinions.
Updated: July 2026
Buyer's Guide
Download our free Cisco Secure Firewall Report and get advice and tips from experienced pros sharing their opinions.