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reviewer2328594 - PeerSpot reviewer
Project Management at a tech services company with 1-10 employees
Real User
Top 20
The solution enables users to update tasks and track projects, but it is expensive and complicated to use
Pros and Cons
  • "We can update tasks and track projects."
  • "The tool is not user-friendly."

What is our primary use case?

ClickUp is a project management tool. We can update tasks and track projects.

What is most valuable?

The product provides a Gantt chart. The Gantt chart shows how many projects we have completed and how many are pending. It shows us all the deadlines.

What needs improvement?

We can't integrate many tools with ClickUp. We have more than 3000 integrations available in Jira. Other products provide features like to-do, pending, and progress lists. Such features are not available in ClickUp. The tool is not user-friendly. It is complicated to use.

For how long have I used the solution?

I have been using the solution for three to four months.

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ClickUp
January 2025
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What do I think about the scalability of the solution?

Almost everyone in my company uses the solution. We have around 500 users.

How are customer service and support?

I rate the technical support a seven or eight out of ten.

How would you rate customer service and support?

Neutral

How was the initial setup?

The solution is cloud-based.

What's my experience with pricing, setup cost, and licensing?

The product is expensive.

What other advice do I have?

I have worked with other tools. ClickUp is not user-friendly. I find more features in other solutions. I recommend the product for small organizations and small teams. Larger organizations might have many projects and teams. So, they would need a better tool. Overall, I rate the tool a six or six and a half out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Project Manager at a comms service provider with 11-50 employees
Real User
Top 20
Provides good stability, but it could be more user-friendly
Pros and Cons
  • "It gives reminders for important project dates and when a particular task is about to close."
  • "The product is not user-friendly."

What is our primary use case?

We use ClickUp to track projects by storing all the milestones in the system. It gives reminders for important project dates and when a particular task is about to close.

What needs improvement?

The product is not user-friendly. When I duplicate sheets and change the name to another project, it is replicated in the old sheet. It could be improved. They should add a page to capture the RACI matrix. It will be user-friendly for changing dates and replicating tasks and sub-tasks.

For how long have I used the solution?

I have been using ClickUp for a year.

What do I think about the stability of the solution?

I rate the product's stability a nine out of ten.

What do I think about the scalability of the solution?

I rate the product's scalability a seven out of ten. We have five user logins for ClickUp. We can also provide guest access to some of our teams and customers.

How was the initial setup?

The product's initial setup process has moderate complexity.

What about the implementation team?

They have organized some training videos on their web page about the process. With its help, I implemented the product myself.

What's my experience with pricing, setup cost, and licensing?

The product’s cost is high. It costs around $19 or $20 monthly, whereas Jira costs $7.

Which other solutions did I evaluate?

I have heard Jira is more user-friendly than ClickUp. It is a standard tool with more backup features. Additionally, it is less expensive.

What other advice do I have?

I rate ClickUp a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user