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Project Manager at a comms service provider with 11-50 employees
Real User
Provides good stability, but it could be more user-friendly
Pros and Cons
  • "It gives reminders for important project dates and when a particular task is about to close."
  • "The product is not user-friendly."

What is our primary use case?

We use ClickUp to track projects by storing all the milestones in the system. It gives reminders for important project dates and when a particular task is about to close.

What needs improvement?

The product is not user-friendly. When I duplicate sheets and change the name to another project, it is replicated in the old sheet. It could be improved. They should add a page to capture the RACI matrix. It will be user-friendly for changing dates and replicating tasks and sub-tasks.

For how long have I used the solution?

I have been using ClickUp for a year.

What do I think about the stability of the solution?

I rate the product's stability a nine out of ten.

Buyer's Guide
ClickUp
September 2025
Learn what your peers think about ClickUp. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
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What do I think about the scalability of the solution?

I rate the product's scalability a seven out of ten. We have five user logins for ClickUp. We can also provide guest access to some of our teams and customers.

How was the initial setup?

The product's initial setup process has moderate complexity.

What about the implementation team?

They have organized some training videos on their web page about the process. With its help, I implemented the product myself.

What's my experience with pricing, setup cost, and licensing?

The product’s cost is high. It costs around $19 or $20 monthly, whereas Jira costs $7.

Which other solutions did I evaluate?

I have heard Jira is more user-friendly than ClickUp. It is a standard tool with more backup features. Additionally, it is less expensive.

What other advice do I have?

I rate ClickUp a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Media Operations Manager at MX Player
Real User
Used to monitor data updates made by developers, but the solution's components can be simplified by creating a bridge between developers and management
Pros and Cons
  • "The simplicity of the tool is valuable because it has categories and subcategories."
  • "It can be improved by making it more user-friendly."

What is our primary use case?

Our primary use case for the solution is monitoring data updates made by developers. It is also used by management to identify when tasks can be completed and show the cumulative ETA's. 

What is most valuable?

The simplicity of the tool is valuable because it has categories and subcategories. 

What needs improvement?

The solution's components can be simplified by creating a bridge between developers and management. For example, there is a page they have to develop a task that should be done in one week, and they have given a deadline for every component of the page. The solution requires us to check every component before identifying the whole status of the page so it can be improved by making it more user-friendly.

For how long have I used the solution?

We have been using the solution for five months.

What do I think about the stability of the solution?

The solution is stable. I rate it a seven out of ten.

What do I think about the scalability of the solution?

The solution is scalable. There are approximately 35 developers utilizing this solution for one of our projects.

How are customer service and support?

We have not had experience with customer service and support.

How was the initial setup?

The initial setup is not very complex.

What about the implementation team?

We implemented the solution in-house.

What's my experience with pricing, setup cost, and licensing?

The solution is moderately priced.

What other advice do I have?

I rate the solution a five out of ten. I recommend the solution to users considering implementing it.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
ClickUp
September 2025
Learn what your peers think about ClickUp. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
867,676 professionals have used our research since 2012.
reviewer2328594 - PeerSpot reviewer
Project Management at a tech services company with 1-10 employees
Real User
Top 10
The solution enables users to update tasks and track projects, but it is expensive and complicated to use
Pros and Cons
  • "We can update tasks and track projects."
  • "The tool is not user-friendly."

What is our primary use case?

ClickUp is a project management tool. We can update tasks and track projects.

What is most valuable?

The product provides a Gantt chart. The Gantt chart shows how many projects we have completed and how many are pending. It shows us all the deadlines.

What needs improvement?

We can't integrate many tools with ClickUp. We have more than 3000 integrations available in Jira. Other products provide features like to-do, pending, and progress lists. Such features are not available in ClickUp. The tool is not user-friendly. It is complicated to use.

For how long have I used the solution?

I have been using the solution for three to four months.

What do I think about the scalability of the solution?

Almost everyone in my company uses the solution. We have around 500 users.

How are customer service and support?

I rate the technical support a seven or eight out of ten.

How would you rate customer service and support?

Neutral

How was the initial setup?

The solution is cloud-based.

What's my experience with pricing, setup cost, and licensing?

The product is expensive.

What other advice do I have?

I have worked with other tools. ClickUp is not user-friendly. I find more features in other solutions. I recommend the product for small organizations and small teams. Larger organizations might have many projects and teams. So, they would need a better tool. Overall, I rate the tool a six or six and a half out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user