Code42 Incydr Reviews

The way that CrashPlan provides file versioning is stellar, and the client for backing up and restoring is intuitive. CrashPlan has the flexibility to either host your backup server in the cloud or let you host it on-premises.

CrashPlan has placed the power of backup and restore back into the hands of the user and greatly lessened the time it takes to associate a user with their own backups and revision history.

Deployment of CrashPlan is extremely automation-friendly and the integration with LDAP for access control management is seamless.

I believe most of this has been ironed out, but I have previously hit a few snags in the client deploy-upgrade process with the customized backup agent. Recent deployments of the backup agent have gone smoothly.

1 year.

The deployment process is very intuitive and integration friendly. The CrashPlan admin interface pulled all the details from our Active Directory without pause.

On a rare occasion, the backup agent on a client machine would need to be stopped, removed, and re-installed. This has only happened on the OS X platform.

Because CrashPlan allows for both a cloud-hosted model and an on-premise solution, scaling our installation of 300+ computers is going smoothly.

I haven't had to deal much with their customer service, but they have always been prompt, professional, and able to solve my issues.

CrashPlan Technical Support is absolutely outstanding. They know the product very well and are always able to provide prompt solutions or follow-ups.

There was no full-featured backup solution (ie: complete file revision history and on-demand restores) in place at the time that CrashPlan was chosen.

I actually enjoyed many facets of the deploy process because of its simplicity. The package customization process, specifically, is very intuitive.

Because the deployment of CrashPlan was so simple, intuitive, and generally a fast process, it was conducted by an in-house team.

Having an enterprise backup solution in place instead of relying on odd one-off solutions, such as time machine, easily saves $20,000+ in desktop support and admin time a year.

Give them a shout -- CrashPlan is definitely willing to work with you on pricing given your organization type (ie: non-profit or government sector).

I did have the privilege of evaluating a potential competitor -- BackBlaze.The enterprise features were just not mature enough compared to CrashPlan.

The free version of the CrashPlan client actually comes in handy free personal use or when there is an odd machine which needs to be backed up off-site.

• Flexibility of backup targets with full reporting, regardless of the target.
• Locally back up system to on-site storage, backup to their hosted cloud, backup to your third-party cloud or any combination of that, all with global reporting.
• File-retention settings for version control.
• Security is you having control of the encryption keys for your backup. Trust no one.
• Unlimited cloud backup.
• Zero-impact client.
• Configurable and lockable settings that you can push to a single machine, group or globally.

My company works in the developing world. Cloud backup is not always an option. Most other solutions that have an option for local backup require connectivity to local LAN to handle reporting or configuration changes.

CrashPlan allows us to bridge that over the internet so that we can have full reporting on what that office's backup situation is without heavily impacting their connectivity which can be as low as 256K down 128K up to 10 users. Our cloud backup and our local office backup with CrashPlan now works seamlessly from a single control panel.

CrashPlan has allowed us to back up smaller field offices not on our VPN locally, but still retain global reporting on backup status, as well as backing up our high-bandwidth offices to the cloud. It has increased our version retention from daily to every 15 min. Restoration of files from the admin console has allowed us to do no-user interaction restoration of files across vast distances.

Reporting could be stronger. With the API you can do a lot of reporting, but it is not built in very robustly.

License management could be improved; currently in hybrid format, you can get a total license count but not how many of those licenses are cloud vs local or how many cloud licenses are left.

They are using a federated model for storage servers and I would love to see that carry over to client upgrades so that they do not all come back to my central server for the update files, which could easily be stored on the storage server for distribution locally.

I have used it for 16 months.

AD integration script took some time for us to develop in a way that would work with our environment. Subsequent platform upgrades have been a challenge for us due to the unique environment we work in (very low bandwidth settings).

We had to tweak settings for storage servers always reporting offline due to slow responses to ping requests by the central server. Version upgrades have been a challenge for us due to our environment.

We had no issues with scalability and it was one of the main features that lead us to CrashPlan to begin with. Our deployment has been able to grow with us with no problems.

They have excellent documentation on their platform but their site search is challenged. They actually recommend using Google to search their site to find the support documentation. Their live support has been excellent with fast response times and quick accurate answers to issues.

They get high marks from me on support; 9 out of 10 (no one gets a 10 out of me for support). They are fast and responsive to problems, especially those where it is mostly my fault to begin with. They keep on top of their issues with frequent requests for updates on the issues and their solutions to them.

We switched from a fragmented hodge podge of different systems for different offices based on availability and suitability for that office. Moving to a single endpoint solution greatly reduced our management time and weekly reports keep us on top of any changes or problems.

Setup was mostly straightforward. We did have some issues with AD integration, but were able to get those resolved quickly. It took some time for us to understand the order of file inclusion and exclusion getting applied. The rule of thumb is exclusions run last so whatever you have in exclusions will never be backed up. We were trying to include a folder inside of a folder that we had excluded and could never get it to back up. We had to very carefully tailor the rules to get exactly what we wanted.

We deployed using an in-house team although a vendor team was available. We had done extensive work during our trial phase, so going live with that was relatively easy. Converting from the trial to live was so easy for us that it really was just a matter of applying the license key and then installing the clients on computers and storage servers.

We have saved $1000s and a whole lot of time recovering from cryptoware infections and data recovery that, with the old system, would have resulted in data loss or having to pay the ransom.

Know your environment. Budget extra licenses to cover cold storage of inactive users to cover your data retention policies. We keep data for six months to a year after an employee has left the organization; this consumes a license.

Before choosing this product, we evaluated several: Retrospect, Carbonite, Baraccudaware, and Data Protection Manager. None were as flexible in architecture or pricing. CrashPlan's flexibility was the main selling point for us as we have some unique requirements.

This is an endpoint backup solution. Do not look to them for server or database backup; that is not what they excel at. Laptops and desktops where you need user files only is what this product is designed for. We have trialed them for file servers but found that larger amounts of files or archive sizes (multi-terabyte and millions of files) cause problems with their system.

It has efficient processor and bandwidth utilization and clean, straightforward interface and reliable backups. No unusual issues.

It was more cost effective than our previous solution, a better endpoint experience and back-end was much better work with. Everyone has been very happy with this solution.

Quite simply, considerations for security, that have made huge strides in this area. Endpoint backup really should be done with DLP and legal hold considerations and Crashplan is all over this.

2 years

Very easy deployment. Two techs trained, but only one was actually needed. The system came up very quickly and the client deployment went very well.

Zip, nada, none, non-existent, no issues, very stable. It was great to have such a successful implement. Nothing dragged out in the deployment.

No issues with scalability. Customization on the back end was all we needed and they worked closely with us to accomplish what we needed. Was refreshing to have them acknowledge that what we were doing with them would benefit other customers as well.

I won't even bother rating them because they are in in a class of their own. Truly a wonderful organization to work with.

I would rate the level of technical support above average. Everyone at Code 42 was great to work with. This is an excellent organization.

The old system was gasping for air in every aspect you could imagine. The company had been sold twice and when we left they were still in transition flux.

It was straightforward to install and setup. The client is not bloatware and the backend is modern and clean. No unusual performance issues.

We implement with in-house staff. We used assistance from Code 42 staff with developing some reporting capability that was on in the default set.

Improvements in cost, efficiency and user experience. ROI was very good, probably in multiples compared to the previous product.

Pricing is excellent, it's really not too good to be true. That was our initial concern, but the proof was in how well it tested. Kick the tires, it's worth it.

Yes, we looked at Mozey and one other solution as well. We were moving from what had been the number one provider in this space for about a decade.

I recommend the company and the product. Code 42 is a great company with a bright future. The development team is nothing short of amazing.

As an IT pro, this tool has saved my butt on multiple occasions. My customers are very adept at losing and destroying their laptops. Crashplan is great because it has a small footprint and runs silently in the background. My customers don't even know it is there until they need it.

Last week, within an hour, I had 8 customers walk in with laptops at arms length. They were all bluescreening and rebooting and bluescreening and.... It looked to be caused by a Windows update and after trying all the tricks, I resorted to re-imaging and restoring most of them.

Since the product works in the background and, so far, has been able to restore multiple versions of files, I don't see any need for improvement.

3 years in the Enterprise.

3 years as a personal customer.

I was not involved in the enterprise deployment, so I have no information on this.

No issues that I am aware of.

I have no information on this aspect.

I have had no need to contact customer service.

N/A

I have no information on this topic.

I have no information on this topic.

This was implemented through an in-house team.

I have no information on this topic.

I have no information on this topic.

I have no information on this topic.

This has been the easiest, most reliable backup product I have ever used.

We use it to back up corporate data. Most of our users are travelers and there have been cases where laptops were lost/stolen.

We are now able to keep our corporate data safe for those who don't work in a center with IT support. 

• Works in the background
• Admin dashboard
• Reporting
• Users are able to perform restores
• Mobile app comes handy if you need to retrieve a file 

I would like to see more flexibility on privileges, perhaps create another kind of admin for regions. Also, I would like the ability to access logs without having to be on the actual device or a super-admin.

We use CrashPlan for PC and Macintosh end-point backup. We filter out certain file types. We throttle both to a percentage of CPU and to network throughput.

We have confidence that any files stored on a PC or a Mac for any length of time will be backed up and available to be restored.

If you install the home user version of CrashPlan, you will need to uninstall it before you are able to install the pro version. This only matters if you install the wrong version the first time.

I have used it for four or five years.

We did not encounter any issues with our deployment.

We did not encounter any issues with stability.

We did not encounter any issues with scalability.

The level of customer service is very high. There is an on-line community if I need technical help, and the interface is very easy to use.

I have not needed technical support.

We did not previously use a different solution, and we did not switch.

Initial setup was straightforward. Download the software. Run the software. Configure the software. Let the backup run.

An in-house team implemented it. It is just not that difficult.

What is our ROI? Our ROI is the peace of mind that we can restore our files if we need to do so.

Decide whether you need a certain number of user licenses or a certain amount of storage.

Before choosing this product, we did not evaluate other options. This is the one we looked at.

We primarily use the solution as a backup.

The ease of use is excellent.

The product just always has a continuous backup going, which is quite useful for us.

There doesn't seem to be any feature that is lacking.

I've been using the solution for seven or eight years. It's been quite a long time.

The solution is very stable. Very rarely do we have any issues with it. We don't have to deal with bugs or glitches. It doesn't crash or freeze. We find it to be reliable.

In terms of scalability, we've got it on two or three different servers. That's all we'll use probably. We're not likely to increase usage or to scale it in the future.

The technical support is pretty good. We've had to deal with them just a couple of times. They help us with navigation if something isn't backed up or an issue like that comes along. Typically, it's an easy fix. It's just a restart of the service or something of that nature. They're very quick and efficient. We're satisfied with the level of service they provide.

We didn't previously use a different solution.

The initial implementation was not complex at all. It was very quick and extremely straightforward to install within the scale-up.

The pricing is reasonable. It's my understanding that the cost is about $7 for unlimited storage in the cloud per server.

We're just a customer. We don't have a business relationship with the product.

I'm not sure as to which version of the solution we're using at this time.

It's just an all-around good product to have in your organization.

The product works best for smaller companies. However, larger ones may be able to benefit as well.

On a scale from one to ten, I'd rate this solution at a perfect ten. We've been very happy with it and it hasn't given us any problems.

It has helped to alleviate the worry of many faculty and staff backup needs and keeping them current. It has also helped us keep track of who is letting their stuff get backed up, where they are in the world, and how they are using the software.

Backup and recovery have been great, but I love having the ability to keep the hybrid type build which they offer. We host the controller and they host the data. The unlimited storage is nice, too.

More security would be nice, I would love to be able to remotely brick a stolen laptop and it's hard disk drive (HDD). A larger web restore limit would help as some of the files we have to recover are much larger than 500MB.

None. It has been remarkably stable and reliable. We have had more issues with our users not backing up their stuff than with the actual service itself.

We have a small deployment, but another department on campus has one that is four times our size and we both use the same tools the exact same way to accomplish our goals. Therefore, I would say it scales well.

Customer Service:

Pretty good. My rep keeps in contact with me, and they have an advocate hub where IT pros can mingle and help each other.

Technical Support:

It is very good! I have had nothing but good experiences with the tech support folks. They not only know their product, but they know other infrastructure products as well and how they may or may not mess with Code42.

We didn't try anything before this, but our central IT department did offer a competitor. We found it to be far too rigid and it didn't fit our needs.

The initial setup was quite easy as we had a Code42 champion helping us the entire time. They help us by being a sounding board for our questions and getting us info for things like SSO and customizing the installer for our department.

Our in-house IT department (my associate and me) setup and deployed it to our users. It was a great learning experience as we have to maintain the system as well.

We have already gotten our investment back at least once, probably twice. We have used Code42 to migrate users to new machines and rebuild existing ones that have had HDD failures. We are even backing up our 2.5TB backup server, so when the building collapses in the next earthquake, our stuff is backed up!

It is 100% worth the cost to get and keep the support, especially when setting it up. There are some nice cheats that the techs have to help you get stuff done faster and they can point you to options you may want to use depending on the size of your organization.

We looked at AWS and Druva as other options, but found them to be either annoyingly complex or too expensive for what we wanted.

This software is designed to be set up and forget it for the users, but as an admin, you have reports that can help you prove it's continued existence.

It's probably the best backup tool available, but that's just my opinion. Try for yourself and decide.