Code42 Incydr Reviews

CrashPlan is a set it and forget it application that administrators don't even notice running on their computers. They know it is but in the background and from anywhere...what's not to love.

Restoring files to admin machines and file servers are not a concern thanks to CrashPlan. CrashPlan is a set it and forget it application that administrators don't even notice running on their computers. ...what's not to love.

Upgrade process a bit time consuming, but worth the time. Once you have the backup strategy working you don't really need to touch anything. Once in a while a client will lose contact. We have not figured out why. However, the backup usually kicks back in the next day without touching the client.

4 years +

No. We were noobies and were able to implement on our two campuses without issue. CrashPlan support is awesome and helped us iron out connectivity wrinkles.

No. We were noobies and were able to implement on our two campuses without issue. CrashPlan support is awesome and helped us. We are so very thankful for the stability and reliability that Code42's CrashPlan offers us.

No. We are a small organization. We have two campuses about a mile from each other. We implemented one campus and then moved to the other. We encountered no issues adding servers and administrator computers to the organizations presence on CrashPlan's servers.

We were noobies and were able to implement on our two campuses without issue. CrashPlan support is awesome and helped us. We are so very thankful for the stability and reliability that Code42's CrashPlan offers us. The Customer support offered is outstanding. I would rate the customer support a 10 out of 10!!!!

We were noobies and were able to implement on our two campuses without issue. CrashPlan support is awesome and helped us. We are so very thankful for the stability and reliability that Code42's CrashPlan offers us. The Customer support offered is outstanding. I would rate the technical support a 10 out of 10!!!!

We used Symantec Back Up Exec. It was cumbersome to navigate. We have no tapes or hard disk back ups on campus any longer. We've moved to Code 42's CrashPlan for file servers, media servers, administrator laptops.

The initial set up was smooth. As mentioned, we were noobies and were able to implement on our two campuses without issue. Set up / installation was simple. We are a small staff and the network was easy for us.

We have an in-house team. Our level of expertise is higher now that we've worked with CrashPlan employees and understand the rationale behind the way the product is supposed to and intended to function.

We are a small organization. We have two campuses about a mile from each other. We implemented one campus and then moved to the other. We encountered no issues adding servers and administrator computers to the organizations presence on CrashPlan's servers.

I would advise all companies and institutions to purchase a few more licenses than you think you'll need. The licenses are inexpensive. Have a good inventory of what you plan to protect.

We moved away from a local disk and tape backup solution to Code42's CrashPlan. I looked at other cloud storage outfits and CrashPlan is the most personal and friendly company to work with. They are also one of the least expensive.

We moved away from a local disk and tape backup solution to Code42's CrashPlan. I looked at other cloud storage outfits and CrashPlan is the most personal and friendly company to work with. They are also one of the least expensive.

Completely changed our legal hold process from pulling drives and locking them in safes to a few clicks and has no impact for the user and on IT. Legal can handle this all on their own.

We have been able to go to a self-service model for refreshes. Users can now pull their own data and only pull what they need.

1. Security tools: Being able to monitor data going in and coming off our endpoints. Seeing what it is and where it's going is awesome.
2. Legal hold: Giving us the ability to have an easy to use solution for doing legal holds is amazing. It saves us so much time and money for IT and the users.

Reporting could use an overhaul. It is very limited. Adding in more commonly requested reports. They can provide you with the reporting you need, but then it's in Excel files and you lose the single dashboard for your data.

No issues.

No issues.

Customer Service:

Customer service is awesome. I have had a couple tickets with them. They are very knowledgeable and responsive.

Technical Support:

Customer service is awesome. I have had a couple tickets with them. They are very knowledgeable and responsive.

No, we did not.

Initial setup was very easy and we worked with professional services, so they handled 99% of it. We went to backup everything, excluded stuff we knew we didn't need, then fine tuned it more as we went along.

We used Code42 to implement and they were awesome. They knew the solution very well and helped with customizing to fit our needs

The amount of time spent on recreating data from a lost/stolen or crashed drive is the best piece. Also, with having an electronic solution for a legal hold, we no longer need to pull and store drives for legal reasons.

Speak with your sales rep and SE. They are honest and straightforward with everything. They were the best solution and surprisingly enough, the cheapest. I couldn't believe that and was blown away with how they came in way lower than their competition.

Competitive endpoint security solutions that we also evaluated were Druva and SpiderOak.

This was the best ones that I tested. I loved it then and still love it now. Plan for high network traffic during roll-outs and initial backups. We spread out the backups as much as we could, but used the network locations and throttled different locations based on their bandwidth.

The file restore functionality and remote backup for remote users is fantastic. It doesn't take a lot of resources and is invaluable when someone needs to restore files that they have lost or encrypted. Or, if they are just upgrading, we can save a lot of time with the remote restore as well.

We save our end users time and our IT admins time. Both users spend less time fixing faulty backup solutions on remote backup hardware and software that each can get messed up; bad drives, bad backup locations, etc., not enough space.

So far, so good. I have not seen a ton of places that need improvement. There are some users who just do not come online frequently enough, or have a good enough connection to be backing up all their files frequently/often.

The biggest area to improve would be notifications for admins.

I have used it for seven months.

We did not encounter any deployment issues off the bat. The scripts to automate the backup locations took some reading up on, but did well overall for our users' initial backup tasks and automated it.

I have not encountered any stability issues. The only issue we really had was with the initial server setup. We were required to put it on Windows Server 2012 and I had to re-image the storage appliance that came with Storage Server 2012 from Microsoft but was not supported. It might have worked anyway; however, it was not officially supported. Rather than fight with Code42 if we had an issue, we thought it was better to rework the storage appliance OS installation and keep our fingers crossed.

Up to this point, I have not encountered any scalability issues. We are perhaps 1/12 of our storage used after seven months in play. We keep our storage on site and can add to it when required. We'll cross that road when needed. We'll need to purchase similar hardware or add larger disks when the time comes, but it could be a few years pending static growth rates.

Customer service is great; the best I have had with any company. No joke. To date, it has been great. I would have a hard time finding another company that provided better support for their product on the first rollout.

Technical support are professionals: 10/10.

Replies are timely and we're able to find solutions with their online support / resolve issues in two instances when I was looking for solutions at the end of the work day and tech was not available.

We were using GFI backup / freeware. This is more automated.

The software we were using was not very good at all. It required too much user intervention and many users just simply did not perform backups. Now, they do not really need to pay attention to it and we can run reports if we would like to.

Initial setup was straightforward, but we luckily have in-house knowledge to set up external access to the internal server for backup purposes.

We implemented in house and had a quick setup with CrashPlan rep since we deployed the hardware in house with the CrashPlan software. I imagine most companies just use CrashPlan's storage in the cloud but we preferred to keep it in house.

ROI is easily measured with the first person that was able to do file restores that would have otherwise lost their files. The cost to lost files is virtually priceless. While nobody knows the value of the files that they have, we do know that they do not have to recreate any of them or dig any up from backups on tape if there were any to begin with.

Speak with your vendor to see if you can get better pricing through them. We thought the pricing was fair for what it offered and did not pay "list" price. However, it seemed to be reasonable in the end what we paid for deployment and first year costs for rollout on our own hardware.

Before choosing this product, I did not evaluate other options. We looked at Datto, but did not trial it. We did choose to go with Code42, as it showed great promise and had other possibilities available, such as the newest release can potentially help have data leakage prevention / notification from the administrative console.

Keep up the great work. Ideally, we could have used the Windows Storage Server 2012 that was on a storage appliance we purchased, but by reinstalling, we were able to support the software on the original hardware that was purchased, just not with the Storage Server 2012 operating system from Windows.

Continuous backup, cross-platform deployment, ease of recovery, flexible storage destinations, low CPU footprint.

I no longer need to worry that a user has manually postponed backup operations or that backups will cause a slowdown or other interference with my users' workflow.

25-license minimum needlessly shuts out small business users, support for desktop and mobile Safari browsers needs work.

3 years.

None whatsoever. It took less than half an hour to install the server, and about 20 minutes installation per endpoint.

None. I've never had a stability issue with CrashPlan. (IT Central Station requires a longer answer here, bafflingly, but there's nothing more to say here. I haven't experienced any stability issues. Period.)

Again, IT Central Station requires a longer answer here, but really the answer is once again a simple "no". I've used PROe in a larger environment as well as the current small office, with zero issues.

Great. I've barely needed any, but when I have, they've been very responsive. (Once again, I need a longer answer, but there isn't one. This field should probably just be a numeric scale...?)

Also perfect, the few times I've needed to contact them.

(Really, IT Central Station, if you ask us to rate the level of technical support, and it's good, why do you need a wordy answer?)

Client was previously relying on each user to back up their own system on an ad hoc basis, using Windows Backup, Time Machine, or drag and drop. This was not sustainable.

Extremely straightforward. I've installed on Linux (~30 minutes) and on OS X Server (~20 minutes), both are

One person in-house. I cannot imagine CrashPlan requiring much of an implementation team even in larger environments, it's bone simple.

This isn't a metric we calculate or track for our small business.

Hey look, I have to pad this answer to 120 characters too! Is it 1997? Perhaps it is.

This is my only major issue with Code42 at this point. They have an excellent codebase, and a product which has been enormously useful for my small business clients, but they have changed their licensing plans to sell their private cloud product only in quantities of 25 or more licenses. This essentially shuts out small businesses entirely, relegating them to Code42's home-oriented cloud service—the use of which would violate data protection agreements for small businesses which store theft-relevant information, and which requires mass cloud uploading via broadband services which are often glacially slow for uploads.

CrashPlan PROe was formerly a sales driver for me in recommending my small business clients purchase their own servers for PROe backup, but I can no longer make that recommendation for smaller clients given these licensing limitations.

It's especially difficult to understand why this decision was made considering clients using private cloud backup present a *lower* overhead for Code42. It's very strange, and not confidence-inspiring.

Yes, probably too many to list. The free options were overly labor-intensive or unreliable, and the other commercial options seemed topheavy or overly dependent on a certain server architecture.

I'd encourage even smaller businesses to contact Code42 and express interest in purchasing CrashPlan PROe licenses. It's simply the best option out there for multiplatform continuous backup, and I would like to think that the developers would prefer market penetration even in the small business sector to the marginally higher projection stability of higher-volume licensing.

The way that CrashPlan provides file versioning is stellar, and the client for backing up and restoring is intuitive. CrashPlan has the flexibility to either host your backup server in the cloud or let you host it on-premises.

CrashPlan has placed the power of backup and restore back into the hands of the user and greatly lessened the time it takes to associate a user with their own backups and revision history.

Deployment of CrashPlan is extremely automation-friendly and the integration with LDAP for access control management is seamless.

I believe most of this has been ironed out, but I have previously hit a few snags in the client deploy-upgrade process with the customized backup agent. Recent deployments of the backup agent have gone smoothly.

1 year.

The deployment process is very intuitive and integration friendly. The CrashPlan admin interface pulled all the details from our Active Directory without pause.

On a rare occasion, the backup agent on a client machine would need to be stopped, removed, and re-installed. This has only happened on the OS X platform.

Because CrashPlan allows for both a cloud-hosted model and an on-premise solution, scaling our installation of 300+ computers is going smoothly.

I haven't had to deal much with their customer service, but they have always been prompt, professional, and able to solve my issues.

CrashPlan Technical Support is absolutely outstanding. They know the product very well and are always able to provide prompt solutions or follow-ups.

There was no full-featured backup solution (ie: complete file revision history and on-demand restores) in place at the time that CrashPlan was chosen.

I actually enjoyed many facets of the deploy process because of its simplicity. The package customization process, specifically, is very intuitive.

Because the deployment of CrashPlan was so simple, intuitive, and generally a fast process, it was conducted by an in-house team.

Having an enterprise backup solution in place instead of relying on odd one-off solutions, such as time machine, easily saves $20,000+ in desktop support and admin time a year.

Give them a shout -- CrashPlan is definitely willing to work with you on pricing given your organization type (ie: non-profit or government sector).

I did have the privilege of evaluating a potential competitor -- BackBlaze.The enterprise features were just not mature enough compared to CrashPlan.

The free version of the CrashPlan client actually comes in handy free personal use or when there is an odd machine which needs to be backed up off-site.

Its as close to a "set it and forget it" application as one could get. We used the restore feature to help us migrate over 150 sales associates from a standard laptop to the Microsoft Surface.

We used the restore feature to assist us in migrating 150 sales associates to new hardware. The cloud backups enabled us to restore to the new hardware. When the sales associates started up their new Surface, it had the exact same data as their legacy hardware.

The usability of the cold storage could be a little more user friendly. It is quite a process to access the data from cold storage. I also think there should be a different licensing level for cold storage accounts.

1 year

None. The hardest part was getting our sales teams to actually complete the process. We sent a link via email and all they need to do was literally click the link, sign into the application and they were good to go.

None. The application has been rock solid for us.

None. We found the application was easy to scale from 15 users to almost 200 at this point.

Top notch! Whenever we had questions or needed a bit of guidance, they were spot on with their answers and / or resolution.

Top notch! Whenever we had questions or needed a bit of guidance, they were spot on with their answers and / or resolution.

We used the Windows backup utility. We switched to enable us to have better visibility on what and how often our equipment was being backed up.

The initial set up could not have been easier. Both the server side and the user side were very easy to set up.

We did the implementation with our own team of 3. We were able to get our entire sales force of 150 on the application with relative ease.

The ROI will be realized when the legal team needs data and we are able to easily get it for them.

Pricing is in line with the expectations. As I mentioned previously, I would like to see a different tier or level of licensing for accounts in cold storage as those files are lying dormant and for the most part will not be accessed.

We did not evaluate any other options. We liked what we saw with Code42 and knew it was what we needed.

The application and the company are absolutely top notch! The support is very responsive and the company has a genuine concern for their customers. In this day and age of outsourcing support, that is VERY refreshing.

It has efficient processor and bandwidth utilization and clean, straightforward interface and reliable backups. No unusual issues.

It was more cost effective than our previous solution, a better endpoint experience and back-end was much better work with. Everyone has been very happy with this solution.

Quite simply, considerations for security, that have made huge strides in this area. Endpoint backup really should be done with DLP and legal hold considerations and Crashplan is all over this.

2 years

Very easy deployment. Two techs trained, but only one was actually needed. The system came up very quickly and the client deployment went very well.

Zip, nada, none, non-existent, no issues, very stable. It was great to have such a successful implement. Nothing dragged out in the deployment.

No issues with scalability. Customization on the back end was all we needed and they worked closely with us to accomplish what we needed. Was refreshing to have them acknowledge that what we were doing with them would benefit other customers as well.

I won't even bother rating them because they are in in a class of their own. Truly a wonderful organization to work with.

I would rate the level of technical support above average. Everyone at Code 42 was great to work with. This is an excellent organization.

The old system was gasping for air in every aspect you could imagine. The company had been sold twice and when we left they were still in transition flux.

It was straightforward to install and setup. The client is not bloatware and the backend is modern and clean. No unusual performance issues.

We implement with in-house staff. We used assistance from Code 42 staff with developing some reporting capability that was on in the default set.

Improvements in cost, efficiency and user experience. ROI was very good, probably in multiples compared to the previous product.

Pricing is excellent, it's really not too good to be true. That was our initial concern, but the proof was in how well it tested. Kick the tires, it's worth it.

Yes, we looked at Mozey and one other solution as well. We were moving from what had been the number one provider in this space for about a decade.

I recommend the company and the product. Code 42 is a great company with a bright future. The development team is nothing short of amazing.

Instant access to backups, whether hosted or local, has been the most valuable feature.

Kryptolocker has visited our organization several times over the past couple of years. Each time, we have the user back up and running within the day because there are up-to-date backups waiting to be restored. Rarely are files lost during the restoration process. This has been key in keeping several executives happy.

Adding multi-user support would be huge. It would help immensely with access and administration challenges in the higher education realm.

We've been using Crashplan for about two years now.

Deployment has been great. Coupled with our deployment solution, we basically push a button and it deploys to the correct user on the correct computer.

This piece of software is absolutely stable.

None.

10/10. Code42 knows how to treat its customers right.

10/10. Great tech support, although we rarely need it.

We previously used a tape backup system. This seemed a bit archaic, and the turnaround on getting users back up and running after a full system crash/loss of data was unacceptable.

I was less involved with the setup, but from my point of view, it seemed pretty simple.

This backup solution seems to be the best on the market. Ease of usability, both on the administrative side and the customer side, make it worth the install alone. Add in the stability and constant reassurance of knowing your files are only a download away is next to none.