Code42 Incydr Reviews

CrashPlan is a set it and forget it application that administrators don't even notice running on their computers. They know it is but in the background and from anywhere...what's not to love.

Restoring files to admin machines and file servers are not a concern thanks to CrashPlan. CrashPlan is a set it and forget it application that administrators don't even notice running on their computers. ...what's not to love.

Upgrade process a bit time consuming, but worth the time. Once you have the backup strategy working you don't really need to touch anything. Once in a while a client will lose contact. We have not figured out why. However, the backup usually kicks back in the next day without touching the client.

4 years +

No. We were noobies and were able to implement on our two campuses without issue. CrashPlan support is awesome and helped us iron out connectivity wrinkles.

No. We were noobies and were able to implement on our two campuses without issue. CrashPlan support is awesome and helped us. We are so very thankful for the stability and reliability that Code42's CrashPlan offers us.

No. We are a small organization. We have two campuses about a mile from each other. We implemented one campus and then moved to the other. We encountered no issues adding servers and administrator computers to the organizations presence on CrashPlan's servers.

We were noobies and were able to implement on our two campuses without issue. CrashPlan support is awesome and helped us. We are so very thankful for the stability and reliability that Code42's CrashPlan offers us. The Customer support offered is outstanding. I would rate the customer support a 10 out of 10!!!!

We were noobies and were able to implement on our two campuses without issue. CrashPlan support is awesome and helped us. We are so very thankful for the stability and reliability that Code42's CrashPlan offers us. The Customer support offered is outstanding. I would rate the technical support a 10 out of 10!!!!

We used Symantec Back Up Exec. It was cumbersome to navigate. We have no tapes or hard disk back ups on campus any longer. We've moved to Code 42's CrashPlan for file servers, media servers, administrator laptops.

The initial set up was smooth. As mentioned, we were noobies and were able to implement on our two campuses without issue. Set up / installation was simple. We are a small staff and the network was easy for us.

We have an in-house team. Our level of expertise is higher now that we've worked with CrashPlan employees and understand the rationale behind the way the product is supposed to and intended to function.

We are a small organization. We have two campuses about a mile from each other. We implemented one campus and then moved to the other. We encountered no issues adding servers and administrator computers to the organizations presence on CrashPlan's servers.

I would advise all companies and institutions to purchase a few more licenses than you think you'll need. The licenses are inexpensive. Have a good inventory of what you plan to protect.

We moved away from a local disk and tape backup solution to Code42's CrashPlan. I looked at other cloud storage outfits and CrashPlan is the most personal and friendly company to work with. They are also one of the least expensive.

We moved away from a local disk and tape backup solution to Code42's CrashPlan. I looked at other cloud storage outfits and CrashPlan is the most personal and friendly company to work with. They are also one of the least expensive.

The file versioning is fantastic and provides excellent protection against ransomware-style malware, and the ability to control your own encryption keys and push data offsite to the Code42 cloud using your own encryption makes this a full-featured system at an affordable price.

Our office was located in an area that was prone to hurricanes, flooding, and tornadoes prior to moving not too long ago and we have experienced data loss due to natural disasters. We're also a smaller organization, which limits some of the more complex management capabilities (Active Directory, GPOs, etc.) that can be used to control machines. We end up with ransomware infections as a result and Crashplan gives us a way to get our work back without loss and ensure that data loss due to natural disasters is a thing of the past.

The only area of improvement/complaint that I have is that the system is a bit too aggressive during the initial backup - it starts backing up files to the Code42 cloud almost immediately after installation without giving you an option to pick the files to be backed up first. It's easy to correct, but it can be annoying if you don't want the default selections to be backed up.

We've been on Crashplan for just over a year now.

We had no issues with the deployment or usage, it went fast and smooth. The system is well designed and the UI is intuitive and easy to navigate.

Our Crashplan install has been rock-solid, we've yet to experience any real issues (knock on wood). I have no reason to think that will change though, we've done several upgrades since we started and Crashplan only seems to get better.

We're a small organization, so scalability has never been an issue or area we've focused on and I don't expect it to be for some time. I don't foresee any potential issues though.

We've never really interacted with customer service as the licensing and renewals can all be done through the Code42 website.

The few times we've had to interact with customer support, it has been fantastic. These guys really know their product and it shows.

Not really, we had experimented with Mozy and Carbonite, but Crashplan impressed us with the intuitive UI and impressive feature list.

The setup was simple, basically Next, Next, Next, Finish. There's nothing major to configure and most of the out-of-the-box settings are already optimal.

We handled the setup, installation, and configuration of Crashplan fully in-house as our installation was very small and our needs were not complex.

We do not measure this so it's difficult to say, however, we have dealt with ransomware and fully recovered our data without paying it, so there's definitely an ROI to be had.

The Code42 website is very transparent with the pricing and licensing, there's not much to explain. The only thing we've ever come across that needs a little clarification is that each user license is for four devices.

We tried out Mozy and Carbonite, but chose Crashplan because of it's feature list and simplicity. It just worked and worked well.

This is a full-featured backup solution with a straight-forward licensing system and affordable pricetag. It's highly recommended for organizations both big and small.

The ability to restore files from a specific date and time is the feature that I like the best. The software de-duplicates so we are able to store multiple versions without taking much more space.

With this software I have been able to easily restore files from several months ago that have since been changed. This is very helpful if the client changes their mind and wants to go back to a previous design and we forgot to save a copy of it before modifying the design.

The support documents, although very thorough - can take a long time to readthrough. I would often prefer a simplified version

Over 3 years.

The Crashplan support team was able to get us up and running very quickly. I didn't have any trouble with the initial deployment.

There are some key settings to increase the amount of memory that Crashplan can utilize that will help with stability. Also the frequency that you scan files.

We have not encountered any scalability issues with our installation. It is capable of way more than we are asking of it.

The purchasing process was very pleasant. All of my questions were answered. There were no surprises. Everyone that I have dealt with has been very courteous.

I normally have great experiences with technical support. When you can get a support person to look at your log files, you can typically solve the problem pretty quickly. Most of the problems that i have encountered have been caused by drive failures.

Tape backups were taking too long. They were not reliable. We were not able to restore files quickly. We didn't have the version history that we desired.

I have configured Crashplan at my home without any trouble at all. At work, I enlisted the support team to help me configure our setup because I needed to be sure it was done correctly. They saved me a bunch of time

I implemented Crashplan Pro E with the help of the Code42 support team. Their experience was exceptional. I remember telling everyone that would listen how great the software was.

This is a strange question. This software is much less expensive than all others that I considered. Because we are using Crashplan, I have been able to restore data that would have cost a fortune to recreate.

Ok, this is getting silly. Why so many questions? They can do their own research on pricing. For me, the pricing was reasonable and the licensing was acceptable.

I used Metiix previously. It was essentially rebranded Crashplan software. It was effective much more expensive.

Compared to all other backup solutions that I have encountered, Crashplan is a pleasure to use. It is very simple, yet very powerful. Stop reading these reviews and try it for yourself. You won't be sorry.

Being able to backup devices even when they don't come into the office on a regular basis. We can still monitor and know they are backed up.

IT spends less time monitoring and fixing backups and more time on other issues. We just check the dashboard once in awhile to make sure everything is still working as it should.

I would love to have an app on my phone to give me status updates on the backup system and push me notifications if something goes offline or has an issue so I wouldn't have to go look at the dashboard as much.

3 years. The first 2 years on the public cloud and least year using the private cloud option.

Deployment was a little slow due to the number of servers we needed but we were able to reuse existing servers and storage.

The product has been very stable and once we were running has been largely trouble free after the installation was completed.

We started off with 130 users and now are at 141. We add storage as we want to keep archives longer. It has been very easy to scale and add licenses as needed.

Customer service has been great with getting our license codes and getting up and running. Other than that we haven't had much contact with customer service, everything just works.

I haven't needed technical support from Crashplan as the system has been so reliable. I do sometimes lookup information in the knowledge base for guidance. They could make the installation documentation a little easier to follow.

Yes, we used Retrospect and we switched because Retrospect couldn't backup when computers were out of the office, and the system would frequently freeze and stop backing up devices and we would just have to delete and restart the backup.

It was a little complex due to our having 9 offices and a central console to manage all the sites. But we were able to work through it and it was worth it.

We used our own in-house team to deploy the product. Each member of the team took a couple of sites and we were up and running within two months and that was with all of our regular work and chasing down users to install the client and establish the backup.

Almost instant. Crash plan had the same annual cost as our Retrospect system and we were able to use existing hardware and storage. Once the deployment was done we had immediate time savings and reliability improvements.

The pricing model is fine and with the latest version they make it easy to add licenses as the company grows. I would like to see discounts as number of users increase to keep costs down.

Yes, we looked at BackBlaze, upgrades to Retrospect, TimeMachine, and several other solutions. Nothing I found did as much, worked cross platform, worked while mobile, allowed me to use my existing hardware and fell in at the same price point.

It is worthwhile for any IT environment to deploy this solution. I haven't seen any environment where it wouldn't be beneficial.

• Deployment of the application to a laptop and or desktop is seamless.
• The dashboard is very easy to use and has useful information right on the main page.
• I love the Unlimited Retention. I like the ability to throttle the backups so if you are on limited or metered bandwidth, it's not an issue.

I like the low overhead of the desktop application. I love the fact that it just backs up on a set schedule and can be throttled so that it does not use a lot of bandwidth.

It's not available for iPads yet. As we have users that only have iPads, their data is not able to be backed up at this time. Have to resort to using iCloud.

We have been using this for over 6 months.

Setup was flawless. We turned up our server on a Ubuntu Server to allow low overhead and stability. We had some issues getting it tied to LDAP in the beginning, however that was quickly resolved.

We have had no issues with stability since our initial trial and since it's been in production. Upgrades to the newer versions were seamless and we had very little downtime.

We did not have any issues yet in scaling. We have 50 users here and have had no problems at all. We had straightforward setup and we have room to grow.

Customer service is amazing with Code42. Everyone is very willing to help and is very professional. They take pride in their product and see this as a value.

Technical support is amazing. They are always there and whether i am using email or picking up the phone they were there. Tech support was /is very professional and extremely knowledgeable. They take pride in their product

We did not have any solutions to compare to and chose Code42 because it just works. I'm glad we didn't use any other solution. It saved us time from ripping out another backup plan.

It is a wonderful relief to know that user data can be backed up to or restored from the cloud from anywhere there is an internet connection.

I installed and configured the server and deployment on my own. I did not feel the need to contract someone out to do this install. If I was to have any issues, I felt comfortable knowing that I could just pick up the phone and ask for assistance.

The ROI is priceless. Having the ability to restore data with very little downtime is hard to put a price tag on.

Pricing and licensing is pretty straight forward. You get what you pay for. I feel that everyone should be using and or at least testing this product before the purchase.

We did not look at any other vendors. They gave us a trial and we even got it extended due to not having enough cycles to put it thru its paces. They let you know what the benefits are for using the cloud vs a hybrid solution.

I love the ability to integrate it into LDAP. The ease of use for deployment of the application to a laptop and or desktop is seamless. The dashboard is very easy to use and has useful information right on the main page.

Low overhead of the desktop application. I love the fact that it just backs up on a set schedule and can be throttled so that it does not use a lot of bandwidth.

Not available for iPads yet. As we have users that only have iPads their data is not able to be backed up at this time. Have to resort to using iCloud.

We have been using this for over 6 months.

Setup was flawless. We turned up our server on a Ubuntu Server to allow low overhead and stability. Had some issues getting it tied to LDAP in the beginning however that was quickly resolved.

We have had no issues with stability since our initial trial and since it's in production. Upgrades to the newer versions were seamless and very little downtime.

We did not have any issues yet in scaling. We have 50 users here and have had no problems at all. As for scaling it up or out we have not added to our License yet to add more users but its on the road map.

Customer service is amazing with Code42. Everyone is very willing to help and is very professional. They take pride in their product and see this as a value. There was virtually no hold time when contacting customer service at all.

Technical support is amazing. They are always there and whether I am using email or picking up the phone, they were there. Tech support was/is very professional and extremely knowledgeable. They take pride in their product

We did not have any solutions to compare to and chose Code42 because it just works. It is a wonderful relief to know that user data can be backed up to or restored from the cloud from anywhere there is an internet connection.

Setup was a breeze. The documentation was very straight forward and if you just follow the steps it just worked. I was concerned that most companies do not lean towards using Linux however they do.

I installed and configured the server and deployment on my own. I did not feel the need to contract someone out to do this install. If I was to have any issues I felt comfortable knowing that I could just pick up the phone and ask for assistance.

The ROI is priceless. Having the ability to restore data with very little downtime is hard to put a pricetag on. Knowing that a users data can be backed up to or restored from the cloud from anywhere there is an internet connection.

Pricing and licensing is pretty straight forward. You get what you pay for. I feel that everyone should be using and or at least testing this product before the purchase. They let you know what the benefits are for using the cloud vs. a hybrid solution.

We did not look at any other vendors. They gave us a trial and we even got it extended due to not having enough cycles to put it thru its paces. They let you know what the benefits are for using the cloud vs a hybrid solution.

I love the Unlimited Retention. I like the ability to throttle the backups so if you are on limited or metered bandwidth its not an issue.

I think that my favorite feature is being able to restore from different times/versions of a document. This has come in very handy several times since we implemented.

We have had to use it several times to restore documents that have been lost for various reasons. The process was very simple to restore documents.

I have not run across anything as of yet that I would improve on with this product. Everything that we have seen so far has been incredible.

2 years

I have not experienced any issues with deployment of this software with myself or any of my employees. It was a very smooth process.

No we have not experienced any issues with the stability of this software. Everything has been incredibly stable. No issues seen so far.

No, I have not encountered any issues with the scalability of this software. Everything has been great with this product. I have seen no issues so far.

The customer service for this company is spot on. They have always answered any questions in a timely manner.

I have not had to use the technical support services for this company. I would expect that it would be similar to the customer service we have received.

No I was not using any other solution before we started using Crashplan. We knew that we would need something after we ran into some issues that were difficult to recover from.

The initial setup was very straightforward and very easy to install. There were no problems. The process was very simple.

We implemented this in-house. There was no vendor team that helped with the implementation. One of my technicians implemented this and had no trouble.

I am not sure exactly what my ROI is. I think that the cost of this product is very affordable. It is a very inexpensive solution to what we needed.

I would advise everyone to look into this product to see if it fits their needs. The cost is definitely affordable. I would recommend it to anyone looking for this type of solution.

No, I did not evaluate any other options. There were several associates that I know that were using this product and very highly recommended it.

I would only say that I could not recommend this product enough. It has delivered on everything it says it does. The cost is right, and it is very simple to use.

This product works like most other backup products available. There are some advantages with appliances available, internal or external cloud backups, and fairly granular security settings.

This company stands out on it's customer support. There have been technicians available every step of the way, through testing to deployment, and scaling.

No problem is too big, or too small for these guys!

6 months