Code42 Incydr Reviews

• Deployment of the application to a laptop and or desktop is seamless.
• The dashboard is very easy to use and has useful information right on the main page.
• I love the Unlimited Retention. I like the ability to throttle the backups so if you are on limited or metered bandwidth, it's not an issue.

I like the low overhead of the desktop application. I love the fact that it just backs up on a set schedule and can be throttled so that it does not use a lot of bandwidth.

It's not available for iPads yet. As we have users that only have iPads, their data is not able to be backed up at this time. Have to resort to using iCloud.

We have been using this for over 6 months.

Setup was flawless. We turned up our server on a Ubuntu Server to allow low overhead and stability. We had some issues getting it tied to LDAP in the beginning, however that was quickly resolved.

We have had no issues with stability since our initial trial and since it's been in production. Upgrades to the newer versions were seamless and we had very little downtime.

We did not have any issues yet in scaling. We have 50 users here and have had no problems at all. We had straightforward setup and we have room to grow.

Customer service is amazing with Code42. Everyone is very willing to help and is very professional. They take pride in their product and see this as a value.

Technical support is amazing. They are always there and whether i am using email or picking up the phone they were there. Tech support was /is very professional and extremely knowledgeable. They take pride in their product

We did not have any solutions to compare to and chose Code42 because it just works. I'm glad we didn't use any other solution. It saved us time from ripping out another backup plan.

It is a wonderful relief to know that user data can be backed up to or restored from the cloud from anywhere there is an internet connection.

I installed and configured the server and deployment on my own. I did not feel the need to contract someone out to do this install. If I was to have any issues, I felt comfortable knowing that I could just pick up the phone and ask for assistance.

The ROI is priceless. Having the ability to restore data with very little downtime is hard to put a price tag on.

Pricing and licensing is pretty straight forward. You get what you pay for. I feel that everyone should be using and or at least testing this product before the purchase.

We did not look at any other vendors. They gave us a trial and we even got it extended due to not having enough cycles to put it thru its paces. They let you know what the benefits are for using the cloud vs a hybrid solution.

I love the ability to integrate it into LDAP. The ease of use for deployment of the application to a laptop and or desktop is seamless. The dashboard is very easy to use and has useful information right on the main page.

Low overhead of the desktop application. I love the fact that it just backs up on a set schedule and can be throttled so that it does not use a lot of bandwidth.

Not available for iPads yet. As we have users that only have iPads their data is not able to be backed up at this time. Have to resort to using iCloud.

We have been using this for over 6 months.

Setup was flawless. We turned up our server on a Ubuntu Server to allow low overhead and stability. Had some issues getting it tied to LDAP in the beginning however that was quickly resolved.

We have had no issues with stability since our initial trial and since it's in production. Upgrades to the newer versions were seamless and very little downtime.

We did not have any issues yet in scaling. We have 50 users here and have had no problems at all. As for scaling it up or out we have not added to our License yet to add more users but its on the road map.

Customer service is amazing with Code42. Everyone is very willing to help and is very professional. They take pride in their product and see this as a value. There was virtually no hold time when contacting customer service at all.

Technical support is amazing. They are always there and whether I am using email or picking up the phone, they were there. Tech support was/is very professional and extremely knowledgeable. They take pride in their product

We did not have any solutions to compare to and chose Code42 because it just works. It is a wonderful relief to know that user data can be backed up to or restored from the cloud from anywhere there is an internet connection.

Setup was a breeze. The documentation was very straight forward and if you just follow the steps it just worked. I was concerned that most companies do not lean towards using Linux however they do.

I installed and configured the server and deployment on my own. I did not feel the need to contract someone out to do this install. If I was to have any issues I felt comfortable knowing that I could just pick up the phone and ask for assistance.

The ROI is priceless. Having the ability to restore data with very little downtime is hard to put a pricetag on. Knowing that a users data can be backed up to or restored from the cloud from anywhere there is an internet connection.

Pricing and licensing is pretty straight forward. You get what you pay for. I feel that everyone should be using and or at least testing this product before the purchase. They let you know what the benefits are for using the cloud vs. a hybrid solution.

We did not look at any other vendors. They gave us a trial and we even got it extended due to not having enough cycles to put it thru its paces. They let you know what the benefits are for using the cloud vs a hybrid solution.

I love the Unlimited Retention. I like the ability to throttle the backups so if you are on limited or metered bandwidth its not an issue.

The lockdown feature has been extremely valuable. We have been able to ensure backups of company data for compliance, and prevent users from changing that.

It has improved our ability to have complete backups for people on legal hold and also ensuring everyone is backed up for compliance reasons. The ease of use has helped our users be sufficient and cut down on technician time.

Even with the constant improvements coming quarterly, I would definitely appreciate the night mode in the administrator console to be brought back.

We started deployment a little over a year ago.

Creating custom installers was a bit of a learning curve, but we received help and documentation from our Code42 Engineer.

Some issues were reported in regards to high CPU usage, but usually resolved with a simple uninstall and reinstall. Occurrences were minimal.

We were able to develop customized packages with LANDESK and Casper to deploy throughout company, it was easily scalable with our Hybrid solution.

Their customer service has been outstanding. The communication is very open and consistent whenever we reach out.

The technical support has been excellent. Even if the representative we were working with did not know the answer, it was quickly found through research or knowledge of other team members.

We ended up switching due to unfriendly user experience, as well as reliability and lack of functionality. The pricing was not that different and we felt we got so much more from the product.

The setup was very straightforward; probably the easiest we've ever done. We the support of our engineer and the design of the product. We literally kept repeating the phrase, "That's it?", in regards to that's all we had to do; it was so simple.

We implemented it in-house. We had access to a dedicated engineer to walk us through and assist us. We were not transitioned away from our dedicated engineer until we were ready.

Code42 Crashplan has saved us large amounts of time and money. The time spent by technicians supporting users through some over-complex interface has dropped dramatically. Support requested for restores are almost never needed due to ease of use.

Do your research; some other companies might be cheaper, but the support and ease of use are well worth it. Code42 has continued its professionalism and support from when they were trying to get us as customers to doing an excellent job keeping us as customers.

• Lenovo Online Backup aka Mozy: This did not have the controls we were looking for. Price was similar. The administration was overly complex.
• Datacastle RED: Price-wise, this was the least expensive, but it also had the worst performance and least functionality.

I can't say enough about Code42. The product has been a surprise at the ease of setup and deployment. Plus, they do an excellent job of building their customer community.

We use CrashPlan for PC and Macintosh end-point backup. We filter out certain file types. We throttle both to a percentage of CPU and to network throughput.

We have confidence that any files stored on a PC or a Mac for any length of time will be backed up and available to be restored.

If you install the home user version of CrashPlan, you will need to uninstall it before you are able to install the pro version. This only matters if you install the wrong version the first time.

I have used it for four or five years.

We did not encounter any issues with our deployment.

We did not encounter any issues with stability.

We did not encounter any issues with scalability.

The level of customer service is very high. There is an on-line community if I need technical help, and the interface is very easy to use.

I have not needed technical support.

We did not previously use a different solution, and we did not switch.

Initial setup was straightforward. Download the software. Run the software. Configure the software. Let the backup run.

An in-house team implemented it. It is just not that difficult.

What is our ROI? Our ROI is the peace of mind that we can restore our files if we need to do so.

Decide whether you need a certain number of user licenses or a certain amount of storage.

Before choosing this product, we did not evaluate other options. This is the one we looked at.

The file versioning is fantastic and provides excellent protection against ransomware-style malware, and the ability to control your own encryption keys and push data offsite to the Code42 cloud using your own encryption makes this a full-featured system at an affordable price.

Our office was located in an area that was prone to hurricanes, flooding, and tornadoes prior to moving not too long ago and we have experienced data loss due to natural disasters. We're also a smaller organization, which limits some of the more complex management capabilities (Active Directory, GPOs, etc.) that can be used to control machines. We end up with ransomware infections as a result and Crashplan gives us a way to get our work back without loss and ensure that data loss due to natural disasters is a thing of the past.

The only area of improvement/complaint that I have is that the system is a bit too aggressive during the initial backup - it starts backing up files to the Code42 cloud almost immediately after installation without giving you an option to pick the files to be backed up first. It's easy to correct, but it can be annoying if you don't want the default selections to be backed up.

We've been on Crashplan for just over a year now.

We had no issues with the deployment or usage, it went fast and smooth. The system is well designed and the UI is intuitive and easy to navigate.

Our Crashplan install has been rock-solid, we've yet to experience any real issues (knock on wood). I have no reason to think that will change though, we've done several upgrades since we started and Crashplan only seems to get better.

We're a small organization, so scalability has never been an issue or area we've focused on and I don't expect it to be for some time. I don't foresee any potential issues though.

We've never really interacted with customer service as the licensing and renewals can all be done through the Code42 website.

The few times we've had to interact with customer support, it has been fantastic. These guys really know their product and it shows.

Not really, we had experimented with Mozy and Carbonite, but Crashplan impressed us with the intuitive UI and impressive feature list.

The setup was simple, basically Next, Next, Next, Finish. There's nothing major to configure and most of the out-of-the-box settings are already optimal.

We handled the setup, installation, and configuration of Crashplan fully in-house as our installation was very small and our needs were not complex.

We do not measure this so it's difficult to say, however, we have dealt with ransomware and fully recovered our data without paying it, so there's definitely an ROI to be had.

The Code42 website is very transparent with the pricing and licensing, there's not much to explain. The only thing we've ever come across that needs a little clarification is that each user license is for four devices.

We tried out Mozy and Carbonite, but chose Crashplan because of it's feature list and simplicity. It just worked and worked well.

This is a full-featured backup solution with a straight-forward licensing system and affordable pricetag. It's highly recommended for organizations both big and small.

Restores are amazing and almost fun to do - ransomware is a thing of the past with Crashplan. We don't worry about if a machine is worth backing up anymore or needing to assess the value of its data, it's a yes answer now.

Crashplan allows us to use our own storage and as much of it as we want, so it's basically a set it and forget it platform for backup. No longer are we assessing the value of the data on each machine to decide if it should be backed up, we just drop the agent and let it go, we've got plenty of back-end storage.

I don't really have any suggestions for improvement, this is a great platform. If anything, make integrating cloud storage a little bit easier - I'd love to be able to choose the close I'm going to push to, but it's hard to find instructions for doing that.

We've been using PROe for four years now.

No issues, though we started with Crashplan Home, then went Pro, then went PROe before we found our niche. We've been on PROe now for almost 4 years.

We've had an issue every once in a while with upgrades, but a quick email to support has always fixed it. Those guys know their software backwards and forwards.

No scalability issues, though our install is one server, one storage backend, and a small environment. We had our own storage and server ready, so nothing major was encountered.

Absolutely fantastic, A++++ Would buy from again! ;) I don't really have anything else to say other than these guys are great, but this has to be 120 characters.

I can't say enough about these guys, they know their software and they are more than willing to share and explain what happened to cause issues and how to fully resolve them. These guys are amazing!

We have three solutions in place, Crashplan is one of them. Crashplan is our 'anything and everything' solution, for any system that is non-critical or just probably should be backed up. We use another appliance-based system for critical backups and pushes those off to a cloud service, and then we use another dedicated system that shares the Crashplan storage for virtual servers.

It was very simple and straightforward, though we did end up using all three versions before we found the right one. Home, Pro, and PROe - we're on PROe now. It was a case of we wanted more features, not complexity issues.

We used our own expertise in-house to install it, no issues were experienced, though our storage is from a network share and Crashplan did not want to backup to a NAS, so we had to trick it by mapping the CP storage as iSCSI and giving it to CP as a drive letter instead. Has worked perfect ever since.

No data lost to ransomware in 4 years. Can't put a price on that. Got hit with CryptoTesla on a business office share two weeks ago - 3 clicks and 20 minutes later, no data lost.

I don't really have much to say there, it's pretty straightforward. They list it on their website, though they did change the licensing model about two years ago and made it a little more complex/simple. I liked it the old way, but now I like it the new way. Go figure.

Yes, and we still use other systems for other purposes. Crashplan was purchased to fill a gap that the others weren't right for.

If you have the storage space available and a need to back up multiple machines, Crashplan is a no-brainer almost.

• Easy to use interface
• Easy to install the clients
• Easy updates
• Unlimited storage in the cloud
• The choice to use the cloud or onsite storage is nice

I can now have my help desk workers restore files instead of those tickets coming to me. The unlimited backup has helped us restore files when users forget to tell us they are missing.

Integrate an antivirus into the client would be the only thing I could suggest as an improvement of this product.

3-5 years

The deployment went smoothly from the start. The install was easy to do and we even integrated this into our AD so we can use our domain logins.

We had one server that has tendency to make the client stop, but usually fixes itself if you give it a few hours. This server also has a lot of changes to the files being backed up, so that could be the issue.

We started off with a few more licenses than we needed so we would not need to buy anymore licenses for a while. It was cheaper to just get them upfront.

I have had to contact them several times on small issues and they have been quick to respond and help out. I don't even think I have had to be transferred to another tech when I call support.

Top notch. I have not had an issue with them helping me or getting back to me on my support issues. Most tickets I put in they answer within a few hours.

The reason for us moving over to CrashPlan was cost and retention. We saved the company $6000 a year using CrashPlan and no more "surprise, you are out of space" messages.

It was straightforward on the setup. We did have their professional services group help us with the install, but it did not take them that long to set it up and was around $500, which I did not think was a bad deal.

For the main server, we used Code42's professional services team and they were great to work with. The rest we did in-house.

Not sure how to measure this really. We save $6000 per year over what we used to use for our backup solution. With CrashPlan, we don't have any onsite equipment to maintain other than the virtual box we use as the main login server.

We did our licensing based on per user. This has been great for us because we can just add more licenses if we need to.

No, we did not evaluate other options because it was either this product or our existing product. CrashPlan won by a mile.

If you are looking for a new backup solution, give them a shot. It will be well worth your time to evaluate this product.

Back up restore has been very helpful when migrating users from one machine to another or when data base corrupted or become infected.

This allows up to prep computers and pull up to date data directly from the user's cloud backup onto their new machine to make transitions virtually seamless. This also has saved numerous user's data when they have inadvertently downloaded viruses or malware.

Multi user environments are not currently supported and has been an inconvenience on several occasions.

One year 6 months

No, the engineers we worked with assisted in creating batch files to assist with the install.

We have not encountered any major issues with stability

At the moment we have no had any issues with scalability. Whenever we hit a wall due to all licenses being used it is easy to purge any residual termination accounts from cold storage or pick up the phone and work with Code 42 to order more licenses.

9

9

n/a

It was a little complex but with the assistance of the code 42 engineers things were very smooth.

in-house

Yes we did.

This product is great for data recovery. There have been several times that CrashPlan has saved us from data loss due to viral, malware attacks. A year ago the cryptolocker virus was running pretty rampant and any time it got into a machine we were always able to wipe it clean and restore without issues. If Code42 can figure out the multi-user environment issue this product would be hands down a must have.