Code42 Incydr Reviews

Internet-facing cloud solution, ability to back up frequently and not just once per day.

We now have more peace of mind when protecting our data.

Reporting.

2 Years

No

No

No

Very high. The customer support folks we worked with were outstanding!

Superb! Every time we call they answer and are ready to help.

Yes. We didn't like the fact that our previous solution relied on VPN to work. It was also more intrusive and didn't back up with the frequency we wanted.

Very simple.

Vendor team and in-house team together. Professional services expertise was excellent.

Back up restore has been very helpful when migrating users from one machine to another or when data base corrupted or become infected.

This allows up to prep computers and pull up to date data directly from the user's cloud backup onto their new machine to make transitions virtually seamless. This also has saved numerous user's data when they have inadvertently downloaded viruses or malware.

Multi user environments are not currently supported and has been an inconvenience on several occasions.

One year 6 months

No, the engineers we worked with assisted in creating batch files to assist with the install.

We have not encountered any major issues with stability

At the moment we have no had any issues with scalability. Whenever we hit a wall due to all licenses being used it is easy to purge any residual termination accounts from cold storage or pick up the phone and work with Code 42 to order more licenses.

9

9

n/a

It was a little complex but with the assistance of the code 42 engineers things were very smooth.

in-house

Yes we did.

This product is great for data recovery. There have been several times that CrashPlan has saved us from data loss due to viral, malware attacks. A year ago the cryptolocker virus was running pretty rampant and any time it got into a machine we were always able to wipe it clean and restore without issues. If Code42 can figure out the multi-user environment issue this product would be hands down a must have.

Once setup, it rarely requires user intervention. It just runs.

Low system overhead, setting retention policies, ease of use

Java, please get rid of Java.

NO

NO

Customer Service:

10

Technical Support:

10

no

very easy

In-house

no

Multiplatform. We're challenged everyday since our employees started using Windows, Mac and Linux. It's not easy to find a solution that will work on all computers.

You may think that backups are only for hard drive failure or file deleting, but don't forget computer stealing. Also, versioning helps employees recovering hard work.

They may need to add more features since Google Drive and Dropbox are getting into more and more markets. People don't use traditional backup anymore.

More than 3 years

It was a very straight forward deployment without any issues. The only challenge was to not forget any computer. We didn't have any software deployment tools.

The service stopped working once after an upgrade, but the support did fix it very easily. It was a Java version issues. Since it is running java, the certificates didn't work at first.

Nop. You create groups, and add disk spaces. If you are self-hosting the server you may have bandwidth issues with too many client computers, but with the cloud, no worry.

Awesome. They listened to me and helped reached my goal. They develop a backup software, not a text editing. They understand that data is important.

Awesome. The guy that I reach fixed my issues without having to escalate hundred of times. He did a remote control session and walked thru the errors.

We used Microsoft Data Protection Manager before, but it was Windows Only, and it was pretty hard to backup off-site computers.

Straightforward. You take a computer, install the server application, and public the port. Everything else can be done by the end users without issues.

In-house only. It is easy to deploy, so you don't need any help. You may think about it if case of a very large deployment in a short time window.

Data is hard to value, but every time you restore a file, or a whole computer, you understand how it is important to do computer backups.

It is not cheap. Pricing can get hard to understand, and they don't do perpetual licenses anymore. You need to value your data in a per month perspective.

CrashPlan was recommended and I was already using it at home, so the decision was very fast and easy. It was the best solution by the time.

You may ask if you need a classic backup software or if a synchronization software like Google Drive or Dropbox may work better.

Ease of recovery by end users.

We used to use a LAN-based backup which required home-office use only. When the users went into the field and completed work, that work was always at risk. The users were supposed to do their own backups of the data on USB drives, but it was rarely done. Now, there is no question that the files are backed up.

Four years

The deployment was smooth and easy.

None

None

Exceptional customer service. Always above and beyond.

Also exceptional.

The setup was quite easy. It was a Linux deployment that we have since moved to Windows.

In-house

The UI is very intuitive for both the end users and admins.

Crashplan gives our users the peace of mind that company data is always being backed up without the need to "make sure" it's being backed up. It's very unobtrusive both for the end users and admins.

Download speeds could be faster when restoring from the cloud.

8 years

No.

No.

No.

Excellent.

Excellent.

Crashplan was easier to use for the end users and administrators.

No.

In-house.

LiveBackup.

Crashplan has saved my company from a great deal of data loss. I recently recommended Crashplan Pro for Small Business to a family member and it has saved them from complete loss of data due to a catastrophic hard drive failure.

Set and forget. Easy to install and update. Client is never aware that it is even running and backing up their data without utilizing much computational power.

Restored files that we have lost due to computer crashing, as well as many other problems that we have been able to restore project essential files.

none

2+ years

none

none

Other than licensing issues and limited amount of data storage, but that is expected with scaling.

9 out of 10. Excellent.

excellent

We use Symantec Endpoint Protection as well as Crashplan for backups, and Crashplan is the only one we have yet to have issues with.

straightforward

The most valuable features for us are the training and support they provide, as well as ease of backup from the product.

It's allowed us to recover files that we weren't able to recover before.

It's a bit thick, so it takes time for admins to utilize full capabilities of the product. What I mean is that in Photoshop, for example, it's a huge program and for admins under the hood it can take weeks to really sort through all the functions and capabilities. There is extensive documentation though and help is just a chat box away, so you can get through it. It just takes time for admins to learn all the ins and outs of the program, but like Photoshop it's worth it

We've had no issues with deployment.

We've had no issues with stability.

We've had no issues with scalability.