Code42 Incydr Reviews

Ease of recovery by end users.

We used to use a LAN-based backup which required home-office use only. When the users went into the field and completed work, that work was always at risk. The users were supposed to do their own backups of the data on USB drives, but it was rarely done. Now, there is no question that the files are backed up.

Four years

The deployment was smooth and easy.

None

None

Exceptional customer service. Always above and beyond.

Also exceptional.

The setup was quite easy. It was a Linux deployment that we have since moved to Windows.

In-house

The mobile app allows my users to access files from their laptops, even when DR is not needed. 

They could always reduce the price.

3+ years

We use JAMF and KACE to deploy. There have been no deployment issues.

Customer service from Code42 is top notch. I recently had one of their employees call me on his day off to check on an open case!

Yes, we used Carbonite. The product seemed to back up our files OK, but when it came time to restore, we were unimpressed. The restore was limited to 18GB per day. NO good when the VP has 600+GB to restore.

Setup could not have been much easier. 

Computer users do not back up their files. Or they back them up on external hard drives that they keep in the laptop bag. When bad things happen, they can't retrieve them. CrashPlan solves that problem. CrashPlan has proven to be a backup AND restore solution when other solutions were only "good" at backing up. Restore? Not a priority with other "solutions."

CrashPlan allows my employees to think about business, not whether their files are backed up. CrashPlan has proven to be reliable and unobtrusive to the user experience. We have had minimal issues and nothing significant.

The UI is very intuitive for both the end users and admins.

Crashplan gives our users the peace of mind that company data is always being backed up without the need to "make sure" it's being backed up. It's very unobtrusive both for the end users and admins.

Download speeds could be faster when restoring from the cloud.

8 years

No.

No.

No.

Excellent.

Excellent.

Crashplan was easier to use for the end users and administrators.

No.

In-house.

LiveBackup.

Crashplan has saved my company from a great deal of data loss. I recently recommended Crashplan Pro for Small Business to a family member and it has saved them from complete loss of data due to a catastrophic hard drive failure.

Central Dashboard. The ability to change what is backed up and usage limits remotely is a time saver.

Setup remote backups and they continually backup changes. No more remembering to swap an external drive.

Business OneDrive file backups

9 months

None

Some users report inability to connect to backup server. These were attributed to bad internet connections.

We added licenses as needed.

Exceptional

Exceptional. Always get a native English speaker.

We had several different solutions.

We tried IDrive,and local windows backup. The inability to monitor or change configurations on the fly was a show stopper.

It is complex but Code42 provides a dedicated service engineer to help.

In house with a dedicated service engineer doing remote sessions.

Work with a sales rep to get your best pricing. End of quarter pricing is great.

Yes, Carbonite.

It just works. And if you have a problem, chat is fast.

Endpoint monitoring and data backup from Code42 and their software Crashplan has been a great piece of software for our organization, allowing our IT staff to troubleshoot and restore data to machines that may have un-recoverable data due to damage makes it significantly easier.

The organization is able to have peace of mind when it comes to data protection. IT is now able to verify that information is backed up at all times, and send reminders if a machine hasn't been backed up in a set amount of days.

The software itself is really pretty great. From time to time, you will see issues with the software not connecting to the on-premise server, or the client crashes on a users machine. But with any software, these things happen.

6 months

I wasn't at my company when the software was deployed, but from what I have heard and what I've seen deploying updates, it's a straightforward and simple process with little or no downtime.

Like I said earlier, no major issues with stability other than the one off's from users clients on their machines. Great software.

We haven't ran into issues scaling the software in our organization. We add new users frequently, and its an easy thing to do.

The customer service at Code42 has always been top notch. They know how to talk to their clients and understand that they're dealing primarily with IT Pros.

The technical support that is offered is great. Dealing with them via chat is the easiest way for any body to troubleshoot an issue. And they have a ticket system that allows you to just submit issues and have them follow up with you.

I am not aware of any previous solutions used here at my company, since we've only used CrashPlan since I started.

Was not present for the implementation of the software, but setup of the Clients is easy and straightforward. Could not be any simpler than logging in.

In House team. We manage the solution as well in house. It's a very simple process that the admin console lends a hand to.

The largest return on investment that we see is peace of mind from our users knowing that all of their information is safe if something were to happen.

Like with any software, if you need to test to make sure the solution is right for you, do a test run. Then figure out the amount of licenses you'll need.

Code42's CrashPlan has been implemented since before I started at my company. I'm not sure if there were any other contenders.

Code42's CrashPlan is a great backup solution, and should be considered the best in class for enterprise backup solutions.

It backs up silently and barely prompts the user for anything.

When doing a computer replacement, we restore the data on the new laptop just by having the user log in to Code42.

The login screen for customers could be improved, I find that the white and grey could be hard to read for some customers depending on the brightness of their screens.

This is a review for the design, the login screen has a white background and the text is grey, I've seen it hard to read on some monitors because the text can be barely visible.

The most valuable features for us are the training and support they provide, as well as ease of backup from the product.

It's allowed us to recover files that we weren't able to recover before.

It's a bit thick, so it takes time for admins to utilize full capabilities of the product. What I mean is that in Photoshop, for example, it's a huge program and for admins under the hood it can take weeks to really sort through all the functions and capabilities. There is extensive documentation though and help is just a chat box away, so you can get through it. It just takes time for admins to learn all the ins and outs of the program, but like Photoshop it's worth it

We've had no issues with deployment.

We've had no issues with stability.

We've had no issues with scalability.

Multiplatform. We're challenged everyday since our employees started using Windows, Mac and Linux. It's not easy to find a solution that will work on all computers.

You may think that backups are only for hard drive failure or file deleting, but don't forget computer stealing. Also, versioning helps employees recovering hard work.

They may need to add more features since Google Drive and Dropbox are getting into more and more markets. People don't use traditional backup anymore.

More than 3 years

It was a very straight forward deployment without any issues. The only challenge was to not forget any computer. We didn't have any software deployment tools.

The service stopped working once after an upgrade, but the support did fix it very easily. It was a Java version issues. Since it is running java, the certificates didn't work at first.

Nop. You create groups, and add disk spaces. If you are self-hosting the server you may have bandwidth issues with too many client computers, but with the cloud, no worry.

Awesome. They listened to me and helped reached my goal. They develop a backup software, not a text editing. They understand that data is important.

Awesome. The guy that I reach fixed my issues without having to escalate hundred of times. He did a remote control session and walked thru the errors.

We used Microsoft Data Protection Manager before, but it was Windows Only, and it was pretty hard to backup off-site computers.

Straightforward. You take a computer, install the server application, and public the port. Everything else can be done by the end users without issues.

In-house only. It is easy to deploy, so you don't need any help. You may think about it if case of a very large deployment in a short time window.

Data is hard to value, but every time you restore a file, or a whole computer, you understand how it is important to do computer backups.

It is not cheap. Pricing can get hard to understand, and they don't do perpetual licenses anymore. You need to value your data in a per month perspective.

CrashPlan was recommended and I was already using it at home, so the decision was very fast and easy. It was the best solution by the time.

You may ask if you need a classic backup software or if a synchronization software like Google Drive or Dropbox may work better.