Code42 Incydr Reviews

Lightweight client, Version backups, Cloud and/or in-house repositories, Separate encryption key from data repository, Centralized Administration, ADFS authentication, Mobile App, Non-Windows platform support

Numerous real world restorations on servers and laptops, central administration ensures we see who isn't backed up before they lose data.

Improved reporting on backup progress. Re-scan shows how much data there is to scan for a backup, not how much data there is to backup (E.g. Scanning 1 TB drive may show 800 GB to 'backup' which means it is scanning 800 GB but may only find 10 MB of data that needs to be transmitted off the laptop to a backup destination).

Since I started working with CrashPlan we have less tickets open, since we offer monitor issues we received daily alerts and most of the issues are fixed even before the customer realizes they have an issue. Restoration is fast and easy. Also, we can see the logs in the console without going thru folders and text editors. It is really easy to use and the interface is really user friendly.

There are a few, the first one would be that it is very user friendly, has a nice interface and we can restore from the console in the customer server or from our server. It has a very user friendly status bar with common errors and has logs built in to the console so we can review the issues or status of CrashPlan.

I am not sure, since we use an old version of the application (planning on doing the upgrade next year) and it has flaws but I don't know if they have been fixed on the newer versions. I saw the new version and just by seeing it I think it provides more information on the status of the server with out going thru all the steps on the old version. I think one we can improve is the compression but I am not familiar with the newer version so I cannot really share an opinion on that.

With Kaspersky AntiVirus on Windows we had one recurring issue that it started crashing the app, I actually try to exclude it and it keeps crashing until we reinstall the application. The think is we reinstall and it takes some months until it crashed again but is an old version of CrashPlan maybe when we do the upgrade that issue will be resolved.

I don't think we had encountered any issue with scalability, at least not that I am aware of since I took over 2 years ago and the previous engineer did not mention anything regarding scalability.

Customer Service:

The best, they are always in contact and resolving all our needs. We have a lot of interaction with their team and they have been always giving us all the information we need. We also use their advocate page and they are very helpful with everything.

Technical Support:

I haven't used it until now, but I am planning an upgrade and I think I'll request a lot of technical hints.

i never used a solution for backup , i used well hardware solutons but not an offsite or cloud solution before crashplan , but it has been a really good experience and when customers lost data restoration had been really helpfull and fast and i have not get any complaints from our customers using crashplan .

i was not during the initial set up for the server but when i set up new customers is really straighforward basically we install the software , enter the license on our side then just go next and set up the account with the user and password and just entered the proserver ip and connect thats really about all we do , is really easy to set up.

it was in house and they had been working with this solution for years that means they level of expertise is really good and they handled everything to us and the trainign was really a challenge but once you got it right is really easy to implement on any supported OS

i am the administrator , basically i do everything from installation , set up , troubleshooting and sometimes we do some reports , also crashplan can do reports to excel from the console and that really helps a lot . i manage the space left , disk quota pretty much everything.

well is not my department , i am not really familiar with pricing and licensing , i provide licenses when they are requested but i do not know how much it is it for each License or the actual pricing on the crash plan .

i remember they used evault on AIX servers and some of them still use it but when they change or migrate to windows , unix or linux crashplan is the best choice for them .

well yes , is a really good backup solution i know they are a lot of them now in the market but this one is really good their interface is very user friendly , it can be installed from commando line and graphic interface , and supports windows , mac and unix , overall is a really good and user friendly application

Central Dashboard. The ability to change what is backed up and usage limits remotely is a time saver.

Setup remote backups and they continually backup changes. No more remembering to swap an external drive.

Business OneDrive file backups

9 months

None

Some users report inability to connect to backup server. These were attributed to bad internet connections.

We added licenses as needed.

Exceptional

Exceptional. Always get a native English speaker.

We had several different solutions.

We tried IDrive,and local windows backup. The inability to monitor or change configurations on the fly was a show stopper.

It is complex but Code42 provides a dedicated service engineer to help.

In house with a dedicated service engineer doing remote sessions.

Work with a sales rep to get your best pricing. End of quarter pricing is great.

Yes, Carbonite.

It just works. And if you have a problem, chat is fast.

It backs up silently and barely prompts the user for anything.

When doing a computer replacement, we restore the data on the new laptop just by having the user log in to Code42.

The login screen for customers could be improved, I find that the white and grey could be hard to read for some customers depending on the brightness of their screens.

This is a review for the design, the login screen has a white background and the text is grey, I've seen it hard to read on some monitors because the text can be barely visible.

Set-and-forget (but email reports are available) backup process. It's hard to mess up the setup.

Removal of the Java engine would be fantastic.

1 year

I've never had a problem getting a hold of somebody within a few minutes if I had a question.

We used MozyPro previously. The per-GB charge was causing the price to skyrocket.

Continuously automated with no end-user involvement.

End-user workstation backups are consistent and always running. Previously they were rarely completed correctly.

Would like to see the ability to bulk clear alerts in the admin console in a future release.

5 years

No issues with deployment at all.

No stability issues.

No scalability issues.

Customer service is excellent!

Technical support is excellent!

In-house developed a backup application, but we switched because it was outdated and nowhere near as good as CrashPlan.

Initial setup was very easy.

Implemented via in-house team.

Pricing is reasonable for what it provides.

Avamar, Mozy, Carbonite

Seamless backup of our valuable data on mobile systems.

It helps protect our valuable data for our mobile workforce.

At D+H we have used CrashPlan for 1 year.

None, it was very easy to install.

None

None

Excellent, no problems.

Excellent

The mobile app allows my users to access files from their laptops, even when DR is not needed. 

They could always reduce the price.

3+ years

We use JAMF and KACE to deploy. There have been no deployment issues.

Customer service from Code42 is top notch. I recently had one of their employees call me on his day off to check on an open case!

Yes, we used Carbonite. The product seemed to back up our files OK, but when it came time to restore, we were unimpressed. The restore was limited to 18GB per day. NO good when the VP has 600+GB to restore.

Setup could not have been much easier. 

Computer users do not back up their files. Or they back them up on external hard drives that they keep in the laptop bag. When bad things happen, they can't retrieve them. CrashPlan solves that problem. CrashPlan has proven to be a backup AND restore solution when other solutions were only "good" at backing up. Restore? Not a priority with other "solutions."

CrashPlan allows my employees to think about business, not whether their files are backed up. CrashPlan has proven to be reliable and unobtrusive to the user experience. We have had minimal issues and nothing significant.