Accenture SalesForce.com is implementing solutions that incorporate multiple Salesforce cloud - Sales Cloud, Marketing Cloud, Service Cloud, Chatter, Force.com, Data.com and Heroku simultaneously. Implementation solutions fall into three broad categories:
- Strategy & Architecture - Accenture lays the foundation for the Salesforce journey with assessment tools and roadmaps that help clients not only identify cloud challenges and opportunities, but also achieve their desired end states.
- Agile Execution - Each deployment is designed to leverage new approaches, methodologies and commercial models that will deliver on the Salesforce promise of agility and scalability.
- Elastic Operations - Accenture delivers real business value in customer relationship management and customer experience management, sales force automation, partner relationship management, customer service, contact center and call center, social media, marketing (including marketing resource management and digital marketing), human resource management, and platform and customer development.
Cognizant offers several pre-built business solutions that enhance the value of Salesforce.com systems and speed time to market. All Salesforce.com services are provided through Cognizant's Customer Solutions Practice. This group combines core competencies in CRM, Business Process Management (BPM), Master Data Management (MDM) and Analytics into a single worldwide business unit. Cognizant's collective workforce embodies the future of work and facilitates the close collaboration, knowledge sharing and seamless delivery that our Salesforce clients expect. Salesforce.com CRM Migration Roadmap - Addresses all aspects of Cloud CRM adoption, including making the business agile and reducing total cost of ownership. Our services include Cloud product evaluation, vendor evaluation and selection, Cloud roadmap, stakeholder alignment and change management.
