Accenture SalesForce.com is implementing solutions that incorporate multiple Salesforce cloud - Sales Cloud, Marketing Cloud, Service Cloud, Chatter, Force.com, Data.com and Heroku simultaneously. Implementation solutions fall into three broad categories:
- Strategy & Architecture - Accenture lays the foundation for the Salesforce journey with assessment tools and roadmaps that help clients not only identify cloud challenges and opportunities, but also achieve their desired end states.
- Agile Execution - Each deployment is designed to leverage new approaches, methodologies and commercial models that will deliver on the Salesforce promise of agility and scalability.
- Elastic Operations - Accenture delivers real business value in customer relationship management and customer experience management, sales force automation, partner relationship management, customer service, contact center and call center, social media, marketing (including marketing resource management and digital marketing), human resource management, and platform and customer development.
Infosys Salesforce provides integration with different backend systems and mobile platforms. Its deployment experience is across different industry verticals - financial services and insurance, healthcare, retail and CPG, high-tech, discrete manufacturing, energy, utilities, and services. These include process and domain consulting, package consulting, implementation and development (greenfield transformation programs), application rationalization and modernization initiatives on SFDC (legacy to SFDC migration), managed services center of excellence (CoE), capex to opex return on investment (ROI) analysis, and Force.com programs.
