The mobile app is the most valuable feature for me. I love the fact that I have my laptop on my phone and can work from anywhere without ever missing a call or message. I also can see what everybody is doing and who is available to take phone calls. The call recording feature is mandatory and allows me to review and coach my team to provide better customer service and learn from mistakes. With this capability, I can better their value in knowledge for future customers. This makes my job seamless and it reassures me that I can manage a team from home.
