Try our new research platform with insights from 80,000+ expert users

AI CRM vs Zendesk comparison

Corefactors and Zendesk are both solutions in the CRM category. Corefactors is ranked #74, while Zendesk is ranked #20 with an average rating of 7.8. Corefactors holds a 0.2% mindshare in CRM, compared to Zendesk’s 1.4% mindshare. Additionally, 93% of Zendesk users are willing to recommend the solution.
AI CRM
  • 62 Views
  • 45 Comparison Views
Zendesk
Read 58 Zendesk reviews
  • 652 Views
  • 425 Comparison Views
93% willing to recommend
 

Comparison Buyer's Guide

Download the report
Executive Summary
We performed a comparison between AI CRM and Zendesk based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, Salesforce, monday.com and others in CRM.

DOWNLOAD THE COMPLETE REPORT
To learn more, read our detailed CRM Report (Updated: August 2024).
Buyer's Guide
CRM
August 2024
Download the complete report
Helped 800,688 peers since 2012
 

Categories and Ranking

AI CRM
Ranking in CRM
74th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
Zendesk
Ranking in CRM
20th
Average Rating
8.2
Number of Reviews
58
Ranking in other categories
CRM Customer Engagement Centers (4th), Help Desk Software (10th), IT Service Management (ITSM) (8th), Sales Force Automation (7th), Reporting (14th), Knowledge Management Software (2nd), Community Platforms (2nd)
 

Mindshare comparison

As of September 2024, in the CRM category, the mindshare of AI CRM is 0.2%, up from 0.2% compared to the previous year. The mindshare of Zendesk is 1.4%, down from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM
 

Featured Reviews

Use AI CRM?
Share your opinion
BharatR - PeerSpot reviewer
Mar 15, 2024
An cloud-based customer service platforms sold on a software-as-a-service (SaaS) model
My use case for Salesforce Essentials is focused on gathering market insights for new feature releases and product launches. I utilize Zendesk to collect information from customer tickets regarding changes in features, new feature requests, and customer feedback helping me understand customer…
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pricing and Cost Advice

Information not available
"There are different plans that are offered. We are using the entry-level plan. The overall price of the solution should be reduced. The price is too high."
"The price is very competitive."
"Zendesk's licensing is not cheap. For Enterprise, we are paying $200 per agent. It's a per-month cost, so it's pretty steep. There are some services you need to pay extra for. For example, with Zendesk Guide, we had to buy the most expensive offering in order to get Multibrand and everything. We also had to pay a lot of money for themes."
"You have to pay extra for better support. So it's not only the license that you pay for, but you have to pay extra for the support as well."
"We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents."
"From what I hear, Zendesk's pricing is a little expensive."
report
See which vendors are best for you
Use our free recommendation engine to learn which CRM solutions are best for your needs.
See recommendations
800,688 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Computer Software Company
24%
Educational Organization
10%
Financial Services Firm
8%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

Ask a question
Earn 20 points
What do you like most about Zendesk Support?
I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to ...
See all answers
What is your experience regarding pricing and costs for Zendesk Support?
From what I hear, Zendesk's pricing is a little expensive. One of the reasons for shifting from Zendesk to Talkdesk was cost efficiency.
See all answers
What needs improvement with Zendesk Support?
Sometimes, the calls do not record, and your conversation is cut midway. When you want to do a call calibration, you realize that the call is incomplete. Zendesk's stability on inbound calls could ...
See all answers
 

Comparisons

No data available
ServiceNow vs Zendesk Logo
ServiceNow vs Zendesk
Compared 24% of the time
Atlassian Confluence vs Zendesk Logo
Atlassian Confluence vs Zendesk
Compared 14% of the time
JIRA Service Management vs Zendesk Logo
JIRA Service Management vs Zendesk
Compared 13% of the time
Freshservice vs Zendesk Logo
Freshservice vs Zendesk
Compared 9% of the time
BMC Helix ITSM vs Zendesk Logo
BMC Helix ITSM vs Zendesk
Compared 4% of the time
More Zendesk Competitors
 

Product Reports

Buyer's Guide
CRM
August 2024
AI CRM reportDownload AI CRM product report
Buyer's Guide
Zendesk
August 2024
Zendesk reportDownload Zendesk product report
 

Also Known As

No data available
Zendesk Support, Zendesk Guide, Zendesk Sell
 

Learn More

Video not available
Corefactors
Zendesk
 

Overview

Generate leads with omnichannel campaigns, capture leads from sources and nurture them close to conversion, deliver amazing customer experience through an inbuilt support module and with the power of the Unified Platform, get a 360-degree view of customers. Sell faster and scale faster with Corefactors AI CRM.

Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.

 

Sample Customers

Information Not Available
Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber
Buyer's Guide
CRM
August 2024
Download Free Report
Find out what your peers are saying about Microsoft, Salesforce, monday.com and others in CRM. Updated: August 2024.
DOWNLOAD NOW
800,688 professionals have used our research since 2012.
See our list of best CRM vendors.

We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.