Tableau is a tool for data visualization and business intelligence that allows businesses to report insights through easy-to-use, customizable visualizations and dashboards. Tableau makes it exceedingly simple for its customers to organize, manage, visualize, and comprehend data. It enables users to dig deep into the data so that they can see patterns and gain meaningful insights.
For big business, Tableau could be expensive as having a lot of Tableau server users (entering with a browser to reports) could be a bit expensive.
Buy 50 at a time. Project your use base every three months, and project your requirements forward.
For big business, Tableau could be expensive as having a lot of Tableau server users (entering with a browser to reports) could be a bit expensive.
Buy 50 at a time. Project your use base every three months, and project your requirements forward.
Monday.com is a project management solution used for CRM, task tracking, managing projects across multiple disciplines, and maintaining continuity of service for clients and team members. Its most valuable features include global search, scalability, stability, flexibility, affordability, user-friendliness, and task management features. The solution is also praised for its ease of use, adaptability, and automation capabilities. Monday.com has improved efficiency, provided automatic reminders and dashboards for executives, allowed for better collaboration, and reduced paper usage. It has helped organizations to be more organized and improve communication.
I wasn't involved with the licensing, but I believe it's negotiable.
The solution is quite inexpensive. For example, we pay $8,500 for 75 users. It's somewhere around $100 a user, approximately.
I wasn't involved with the licensing, but I believe it's negotiable.
The solution is quite inexpensive. For example, we pay $8,500 for 75 users. It's somewhere around $100 a user, approximately.
Microsoft Dynamics CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and customer service processes. With its user-friendly interface and powerful features, it enables organizations to effectively manage their customer interactions and drive business growth.
We have to buy a separate license in order to implement the social listening feature.
It's kind of pricey. It's about $50 or $60 per user.
We have to buy a separate license in order to implement the social listening feature.
It's kind of pricey. It's about $50 or $60 per user.
JIRA Service Management is Atlassian’s IT service management (ITSM) solution. It unlocks all teams at high velocity by:
JIRA Service Desk has different pricing as it is based on agents. On average, the price is about $300 per agent.
Do not forget to calculate add-on costs. These cost a percentage of the JIRA purchasing costs and are based on the number of JIRA users.
JIRA Service Desk has different pricing as it is based on agents. On average, the price is about $300 per agent.
Do not forget to calculate add-on costs. These cost a percentage of the JIRA purchasing costs and are based on the number of JIRA users.
The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.
Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances.
The cost is quite high. But if you want to get a full-featured application and you have a big team...
Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances.
The cost is quite high. But if you want to get a full-featured application and you have a big team...
IBM Maximo is designed to help organizations effectively manage and maintain their physical assets, such as equipment, facilities, and infrastructure. Maximo provides a comprehensive set of tools and features to optimize asset performance, increase operational efficiency, and reduce maintenance costs.
The concurrent user license is much more effective in management and cost-wise, as it is more suitable for maintenance management.
You pay for what you get. There are lots of options depending on how you would like to implement Maximo.
The concurrent user license is much more effective in management and cost-wise, as it is more suitable for maintenance management.
You pay for what you get. There are lots of options depending on how you would like to implement Maximo.
Project management is easy with Atlassian's Confluence as your single source of truth. It integrates with JIRA so you can easily add context to your projects in one central location. Create and track issues & product requirements, publish release reports, track release progress, and more when you connect Confluence and JIRA. Confluence allows you to create, share, evolve, and capture your team's project documentation so you can collaborate better, smarter, and as a team.
For us, it's free to use. We don't pay any licensing.
When you purchase this solution you get some support.
For us, it's free to use. We don't pay any licensing.
When you purchase this solution you get some support.
QlikView is a Business Intelligence tool that allows you to keep tabs on all of your business-related information in a clean, clear, and easy to access database that is intuitive to build and simple to navigate. It is ideal for business owners who wish to improve overall output by creating the most productive system possible.
Pricing is a bit too high and I think licenses should be unlimited.
QlikView pricing and licensing is on the high side for a small sized company, but it's competitive among its peers.
Pricing is a bit too high and I think licenses should be unlimited.
QlikView pricing and licensing is on the high side for a small sized company, but it's competitive among its peers.
Freshdesk is a cloud-based customer support solution that provides organizations with the features necessary to effectively streamline their support processes. This includes powerful multichannel capability, integrated game mechanics, smart automations, and more.
We use a licensing model only so we pay for the number of agents we have configured in the system only.
Freshdesk was the best solution with the best price. It was cost efficient and included all the features that we needed.
We use a licensing model only so we pay for the number of agents we have configured in the system only.
Freshdesk was the best solution with the best price. It was cost efficient and included all the features that we needed.
Odoo is a suite of open source business apps that cover all your company needs: CRM, eCommerce, accounting, inventory, point of sale, project management, etc. Odoo's unique value proposition is to be at the same time very easy to use and fully integrated.
The cost is expensive but cheaper than some other competitors.
The price of the solution depends on the use case. However, it can be expensive and we are paying annually.
The cost is expensive but cheaper than some other competitors.
The price of the solution depends on the use case. However, it can be expensive and we are paying annually.
Moveworks is a cloud-based AI platform purpose-built for large enterprises that solves one, big, frustrating problem: Resolving employees' IT support issues. Instead of tracking issues, we use advanced AI to solve them, instantly and automatically—with no human intervention.
NICE CXone (formerly NICE inContact) is an industry-leading cloud platform designed to optimize customer and employee experiences. The solution provides a comprehensive suite of capabilities including omnichannel routing, artificial intelligence, advanced analytics, workforce engagement, and robust integration. CXone helps connect systems, uncover insights, and empower teams to provide seamless, efficient, and personalized customer journeys. The regular enhancements emphasize driving innovation in CX technology while enabling flexibility and scalability.
We had a custom setup that cost us some money.
We had a custom setup that cost us some money.
Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.
Salesforce is not a cheap product. It can be expensive.
The price is too expensive.
Salesforce is not a cheap product. It can be expensive.
The price is too expensive.
ConnectWise PSA is an award-winning professional services automation solution that connects your entire organization. Save time throughout your entire business lifecycle with the powerful automation and standardization that ConnectWise PSA brings to the table. A single view of your business operations makes it possible to streamline your business even further.
There are some different add-ons and benefits that are optional and come at an additional cost.
We're paying $940 a month for 14 users.
There are some different add-ons and benefits that are optional and come at an additional cost.
We're paying $940 a month for 14 users.
With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.
For what it does, it's quite cheap.
The solution costs INR 8400 per user.
For what it does, it's quite cheap.
The solution costs INR 8400 per user.
Everbridge IT Alerting is a closed-loop cyber security and incident response automation solution that helps organizations respond to IT Incidents faster and improve teams’ response performance by automating communication, collaboration, and orchestration processes for ServiceOps, IT Security Ops, DevOps, and Disaster Recovery Ops. As a FedRamp-certified solution, IT Alerting capabilities include in-depth scheduling/calendars, interactive & analytical reporting, on-call scheduling, automated escalation, response workflow automation, recording, and much more. The solution is offered as a cloud service based on the secure, highly available, resilient, and globally scalable Everbridge CEM platform.
Pricing is reasonable.
Their pricing is a good value and very reasonable. They are very upfront about their pricing. There is nothing confusing about it.
Pricing is reasonable.
Their pricing is a good value and very reasonable. They are very upfront about their pricing. There is nothing confusing about it.
The solution is affordable.
The price of Pipedrive has been reasonable.
The solution is affordable.
The price of Pipedrive has been reasonable.
What is Windward Studios?
CapEx fits our requirements, OpEx is higher due to the 20% service and maintenance cost, where we normally pay 15%.
They are fair and flexible. They are willing to work with your current architecture to make sure you have the best deal.
CapEx fits our requirements, OpEx is higher due to the 20% service and maintenance cost, where we normally pay 15%.
They are fair and flexible. They are willing to work with your current architecture to make sure you have the best deal.
SolarWinds Web Help Desk simplifies service management with unified ticketing, asset, knowledge, and change management. Key features include:
They charge by the technician. It costs $117 per technician per year.
When you compare with ManageEngine and ServiceNow, SolarWinds is reasonable.
They charge by the technician. It costs $117 per technician per year.
When you compare with ManageEngine and ServiceNow, SolarWinds is reasonable.
9 Spokes is a powerful new tool that turns your business data into valuable new insights. From managing cash flow and people to growing sales, it's easier to make the right calls when you can see the big picture.
Notion is an all-in-one workspace that enables teams to collaborate, organize, and manage their work effectively. Its primary use case is to streamline project management, knowledge sharing, and task tracking. With its versatile functionality, Notion allows users to create and customize databases, wikis, and documents, making it a powerful tool for organizing information.
The product is affordable compared to other platforms.
I rate the product's pricing a three out of ten. We only need to pay for it if we use it in the workspace.
The product is affordable compared to other platforms.
I rate the product's pricing a three out of ten. We only need to pay for it if we use it in the workspace.
Document360 helps your team create, collaborate, and publish a self-service knowledge base for your software with ease. You can set up an internal knowledge base by gathering institutional knowledge and storing it centrally that can be accessed by the employees across the organization. No that it is limited for internal use, you can also create a public-facing help center and customer service portal. Having a customer-centric knowledge base helps you to improve efficiency of your support team and concentrate only on the queries that require agent attention and FAQs can be supported to self-service portal.
Document360 also offers an API documentation feature, for developers to create high-quality API docs and stay up-to-date.
Our cloud solutions give you what you need to deliver on your promises—every time. Our customers get the visibility, control, and automation they need to reinvent what a Moment of Service means to their customers and employees in the digital age.
Resolve more support requests faster by enabling servicecamp’s full-featured service desk within TeamViewer’s remote access and control platform.
Provide seamless, end-to-end experiences within a single solution built on the Microsoft Cloud to deliver consistent, connected support across channels.
I rate Microsoft Dynamics 365 Customer Service pricing a five out of ten.
The solution has a corporate enterprise license, which large corporations sign.
I rate Microsoft Dynamics 365 Customer Service pricing a five out of ten.
The solution has a corporate enterprise license, which large corporations sign.
BoldDesk is a cloud-based, modern help desk ticketing software for serving a wide range of customer support activities. You can organize support requests, collaborate with customers and teammates, automate repetitive tasks, and improve overall customer experience.
Businesses use Sendbird for communication, integrating chat, voice, and video into applications. It enhances customer engagement with real-time messaging and collaboration, particularly in eCommerce and gaming. Companies value its scalability, chat moderation, and analytics tools. However, improvements in customer support, message delivery, and documentation are needed alongside more robust customization and reduced setup complexity.
There is a starter plan for $399 per month, and a pro plan for $799 dollars.
There is a starter plan for $399 per month, and a pro plan for $799 dollars.
Kustomer is a powerful Customer Experience platform focused on your customer. Our platform brings together everything you need to serve your customers better in one easy-to-use place. ... Conversations – The communications with customers via email, chat, txt, and soon social channels.
