It has good management, the ability to sign tickets based on content, the multi-channel support, the self service portal, the integration with Salesforce, the setup process, and the product features as we are currently using them.
Zendesk offers powerful configurability, allowing customization of appearance and functionality to maintain user engagement. Seamless Salesforce integration enhances CRM capabilities and streamlines ticketing management. It provides a stable, scalable environment supporting growth without performance degradation. Efficient ticket tracking improves collaboration. However, Zendesk's flexibility and QR code integration need enhancement, with Explore and data transfer posing challenges. Customization in Guide requires more openness for easier modifications by users.
