Is it possible to add an article to two topics without duplicating the article (in Zendesk Help Center)?
I have an article that I want to write, which is related to two different topics. Is it possible to add the article link (in the tree) and have it appear under both topics, but only be counted as one unique article?
Customer Communication Specialist at a media company with 51-200 employees
Vendor
2015-05-05T06:45:52Z
May 5, 2015
Hi Karen,
I want to know how to do it technically. Like, write the article once, and in the admin panel (Arrange Content), I can move it to appear under two topics. Currently, I can't do that.
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Hi Karen,
I want to know how to do it technically. Like, write the article once, and in the admin panel (Arrange Content), I can move it to appear under two topics. Currently, I can't do that.
I don't see why not as you are only adding a link back to the original
article in the tree and not adding the article twice.