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Aisera AI Service Desk vs OTRS comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Aisera AI Service Desk
Ranking in IT Service Management (ITSM)
50th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
OTRS
Ranking in IT Service Management (ITSM)
31st
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the IT Service Management (ITSM) category, the mindshare of Aisera AI Service Desk is 0.2%, up from 0.1% compared to the previous year. The mindshare of OTRS is 0.7%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Service Management (ITSM)
 

Top Industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
13%
Manufacturing Company
12%
Healthcare Company
12%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in IT Service Management (ITSM). Updated: April 2025.
848,716 professionals have used our research since 2012.
 

Overview

 

Sample Customers

8x8, McAfee, Autodesk
Information Not Available
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in IT Service Management (ITSM). Updated: April 2025.
848,716 professionals have used our research since 2012.