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BMC Helix ITSM vs Xtraction for CA Service Management [EOL] comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

BMC Helix ITSM
Average Rating
8.0
Number of Reviews
76
Ranking in other categories
Help Desk Software (4th), IT Service Management (ITSM) (3rd)
Xtraction for CA Service Ma...
Average Rating
10.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Featured Reviews

RajkumarK - PeerSpot reviewer
Nov 21, 2023
The leading service management platform for delivering intelligent, user-centric experiences
We used to support VMware applications, focusing on distributed applications such as data from ETW, Snowflake, and SAP. Our role involved processing critical data systems through internal mechanics and IT processes, primarily managed by the application support group.  We employed services to…
it_user347802 - PeerSpot reviewer
Feb 21, 2016
It’s a real-time dashboard so that people can go in at any time and see where anything is, and can manipulate reports individually just for their own view.
The feature that's most valuable for me is definitely the ease of use. It can be used by a non-technical user as it's basically drag-and-drop in providing reports and analytics for our IT and management teams It’s a real-time dashboard so that people can go in at any time and see where anything…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pricing and Cost Advice

"Just make sure you really sit down and look at what you will be using per user, therefore you will not be surprised with a big bill. You do not want every user having every license, it really is not needed."
"Please always get the latest quote from a BMC partner or from BMC. Check for the latest offerings."
"The price of BMC Helix ITSM could improve their price."
"The price of BMC Helix ITSM is expensive."
"The solution's pricing should come down."
"BMC Helix ITSM is a very cost-effective solution."
"The cost is relatively high, especially for the BMC Controller application. However, the expense is justified by the standard and reliable features it offers. This product's reputation in the market is strong, providing assurance in terms of data and other considerations."
"It is costly, but it is well worth it."
Information not available
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Financial Services Firm
13%
Government
8%
Manufacturing Company
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about BMC Helix ITSM?
If we consider major players like Ford or BMW, their core focus is manufacturing products like cars. To ensure smooth operations, any arising issues, be it security concerns or issues within depart...
What needs improvement with BMC Helix ITSM?
The tool needs greater customization flexibility, particularly concerning notifications and the progressive view web page. This is significant because it encompasses various aspects like incident m...
What is your primary use case for BMC Helix ITSM?
We majorly use the solution for user ticket management, incident management, and event management.
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Comparisons

No data available
 

Also Known As

Remedy ITSM, Remedy, Helix Remedy
No data available
 

Learn More

 

Overview

 

Sample Customers

Brookfield, HealthSouth Corporation, Lockheed Martin Aeronautics, Mercator, SAP, Stanford University
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Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM). Updated: October 2024.
814,763 professionals have used our research since 2012.