Top 10 BMC Helix ITSM Alternatives

BMC Helix ITSM is favored for AI-driven automation and robust incident management, appealing to organizations seeking streamlined operations. In comparison, SymphonyAI offers advanced analytics and customizable workflows, attracting buyers desiring flexibility and personalized solutions with proactive service improvements.

BMC Helix ITSM is valued for its scalability and comprehensive ITIL alignment. In comparison, Clarity SM offers strong security and flexibility, appealing to businesses needing seamless integration. BMC Helix ITSM excels in pricing and automation, whereas Clarity SM emphasizes customization without security compromise.

BMC Helix ITSM excels in responsiveness, support, and traditional ITSM processes, appealing to organizations prioritizing stability. In comparison, SMAX offers superior flexibility, AI-driven automation, and modern features, making it ideal for businesses seeking adaptable and advanced service management solutions.

BMC Helix ITSM attracts tech buyers with enhanced analytics and automation, ideal for enterprises needing sophisticated insights. In comparison, Cherwell Service Management appeals to those prioritizing high customizability, offering flexible configuration options but requiring more complex setup and deployment processes.

BMC Helix ITSM offers extensive ITIL process support and customization options, excelling in complex ITSM needs. In comparison, SysAid provides a user-friendly interface suitable for basic ITSM requirements, emphasizing cost-effectiveness and straightforward deployment.

BMC Helix ITSM excels in comprehensive IT management for complex workflows, ideal for large enterprises needing detailed control. In comparison, LiveChat focuses on real-time customer interaction, offering seamless integration and customizable features for businesses prioritizing swift user communication improvements.

BMC Helix ITSM offers advanced automation and strategic pricing, appealing to enterprises needing complex solutions. In comparison, Alemba Service Manager provides a user-friendly interface and predictable pricing, ideal for organizations valuing simplicity and efficiency without sacrificing core service management functions.

BMC Helix ITSM is suited for complex environments with its AI-driven automation, providing significant ROI for comprehensive needs. In comparison, Serviceaide ChangeGear offers a user-friendly interface and cost-effective setup, appealing to organizations prioritizing simplicity and faster operationalization.

Flexible ITIL and ITSM Software

Awarded “Best Overall Value” three years in a row by Info-Tech Research Group

What we can do for you

Improve Consistency: Pre-built ITIL processes and integrated asset management guides IT staff through your preferred processes and ensure consistent service. Workflow automation tracks performance and proactively escalates issues before they become problems.

Gain Actionable Insights: Dashboards, reports, and charts show turnaround times, staff productivity and overdue tickets at a glance. So you can plan and respond effectively.

Close Tickets Faster: The self-service portal with single sign-on empowers users while reducing the burden on your staff. Eliminate errors and duplication of effort with a centralized knowledgebase.

Features

End User Portal: With a 24/7 self-service portal, users are able to report issues or request services online. A dynamic knowledge base with FAQ, and full text search, provides answers to common issues.

Live Chat: Provide real-time service for critical issues and convert chat transcripts into tickets with one click. LogMeIn Rescue or Bomgar integration enables fast and effective remote support.

Personalized Home Pages: Improve staff productivity with easily customized home pages that allow IT staff to work the way they like and see the information most important to them.

Full Auditability: Available via historical snapshots that display the entire record as it existed at any point in time and configurable audit logs.

Efficient Resolutions: Through configurable ticket assignment and escalation rules that alert you to blockages and proactively escalate issues when necessary.

Global Support: With multi-language functionality and follow-the-sun case assignment that can be customized for the working hours of different teams.


“Agiloft is one of the most caring and responsive vendors that I have ever worked with”
— Dave Ross, Cal Poly


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What Makes Us Different

• Built on an agile platform for rapid configuration of the most sophisticated requirements, without any coding.
  
• Available both as a hosted cloud solution and as an in-house deployment.
  
• Fully extensible, with 10+ out-of-the-box applications and the flexibility to map any custom business process.
  
• One affordable price that includes all features and functionality. No hidden fees, no surprises.