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BMC Helix ITSM vs Inflectra KronoDesk comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

BMC Helix ITSM
Ranking in Help Desk Software
4th
Average Rating
8.0
Number of Reviews
76
Ranking in other categories
IT Service Management (ITSM) (3rd)
Inflectra KronoDesk
Ranking in Help Desk Software
49th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Help Desk Software category, the mindshare of BMC Helix ITSM is 12.7%, up from 11.1% compared to the previous year. The mindshare of Inflectra KronoDesk is 0.1%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Help Desk Software
 

Featured Reviews

RajkumarK - PeerSpot reviewer
Nov 21, 2023
The leading service management platform for delivering intelligent, user-centric experiences
We used to support VMware applications, focusing on distributed applications such as data from ETW, Snowflake, and SAP. Our role involved processing critical data systems through internal mechanics and IT processes, primarily managed by the application support group.  We employed services to…
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pricing and Cost Advice

"Please always get the latest quote from a BMC partner or from BMC. Check for the latest offerings."
"BMC Helix ITSM is a very cost-effective solution."
"It is too expensive for a small business."
"While purchasing, try to negotiate on per user licensing costs, associated maintenance, and purchase 20% more then what you think you should have. Bulk is always cheaper."
"We did not compare the price of BMC Helix ITSM to other vendors. However, it has a mid-range price."
"There are licenses to use this solution."
"Just make sure you really sit down and look at what you will be using per user, therefore you will not be surprised with a big bill. You do not want every user having every license, it really is not needed."
"The price of BMC Helix ITSM could improve their price."
Information not available
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814,649 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
17%
Financial Services Firm
13%
Government
8%
Manufacturing Company
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about BMC Helix ITSM?
If we consider major players like Ford or BMW, their core focus is manufacturing products like cars. To ensure smooth operations, any arising issues, be it security concerns or issues within depart...
What needs improvement with BMC Helix ITSM?
The tool needs greater customization flexibility, particularly concerning notifications and the progressive view web page. This is significant because it encompasses various aspects like incident m...
What is your primary use case for BMC Helix ITSM?
We majorly use the solution for user ticket management, incident management, and event management.
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Comparisons

No data available
 

Also Known As

Remedy ITSM, Remedy, Helix Remedy
No data available
 

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Overview

 

Sample Customers

Brookfield, HealthSouth Corporation, Lockheed Martin Aeronautics, Mercator, SAP, Stanford University
Businesses and organizations that need a web-based help desk, customer support and knowledge base solution to optimize their customer support processes. We service companies of all sizes, industries and locations. The product is localized with language packs for different countries. It is available both SaaS and on-premise.
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: October 2024.
814,649 professionals have used our research since 2012.