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TeamSupport Reviews

Vendor: TeamSupport
3.5 out of 5
467 followers
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What is TeamSupport?

TeamSupport is a post-sale award-winning customer support software company built specifically for the unique needs of B2B (business-to-business) technology-enabled companies within the computer software, hardware, information technology services, and telecom industries. Created by industry experts who lived through the struggles of being a B2B company in a B2C (business-to-consumer) support world, TeamSupport has spent the past decade creating a support solution that helps build passionate customer bases for its clients. 

Get the Help Desk Software Buyer's Guide and find out what your peers are saying about TeamSupport and more!
Buyer's Guide
Help Desk Software
March 2025
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Helped 845,849 peers since 2012

TeamSupport mindshare

As of April 2025, the mindshare of TeamSupport in the Help Desk Software category stands at 0.2%, up from 0.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Help Desk Software
 
 
Key learnings from peers

Valuable Features

  • "The two most valuable features are the portal and reporting."

Room for Improvement

  • "It needs better integration with other tools like Jira."

Pricing

  • "The price is approximately $70 per agent, per month."
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Help Desk Software Buyer's Guide for additional reliable information.

Learn more about TeamSupport

With an emphasis on streamlined collaboration among teams and built around the entire B2B customer, rather than a focus on each individual contact or ticket, TeamSupport stands alone as the leading support solution that helps solve for sophisticated client needs and fuels successful client interactions.  

Founded in 2009, TeamSupport is headquartered in Dallas, Texas. Learn more at TeamSupport.com.

TeamSupport customers

Nokia, American Lung Association, Fujifilm, NBA, Comcast

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TeamSupport reviews

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PeerSpot user
Manager at a computer software company with 501-1,000 employees
Verified user of TeamSupport
Dec 6, 2020
Stable, easy to install, and cost effective, but it needs better integration and data management

Pros

"The two most valuable features are the portal and reporting. "

Cons

"It needs better integration with other tools like Jira."

What is our primary use case?

We are using it as a technical support incident management for our external customers. We use it internally to track for incident management. We use it for the customer portal and reporting.

How has it helped my organization?

It allows us to manage our customer's incidents for trouble tickets.

*Disclosure: I am a real user, and this review is based on my own experience and opinions.
Read full review (628 words)
PeerSpot user
Head of Product Management at a tech vendor with 51-200 employees
Verified user of TeamSupport
Nov 9, 2015
The reporting seems to be fairly complete, but we have not done too much in that area yet.

What is most valuable?

  • The parts of sync with Salesforce that are working.
  • The Ticket automation if for simple conditions.
  • The reporting seems to be fairly complete, but we have not done too much in that area yet.

How has it helped my organization?

We are still trying to implement, so no real results yet. It is more flexible than our current solution. We hope we can better manage feature requests and bugs.

*Disclosure: I am a real user, and this review is based on my own experience and opinions.
Read full review (615 words)