BMC Helix ITSM and LiveChat compete in IT service management and customer engagement categories respectively. BMC Helix ITSM appears to have the upper hand in IT service management capabilities whereas LiveChat excels in real-time customer interaction solutions.
Features: BMC Helix ITSM offers robust incident and change management, integrated asset management, and advanced reporting capabilities. LiveChat provides seamless CRM integration, real-time chat features, and excellent support available 24/7.
Room for Improvement: BMC Helix ITSM could improve by reducing its complexity for smaller businesses, shortening configuration times, and offering a more intuitive user interface. LiveChat could enhance the ability to monitor chats 24/7 without interruptions, optimize data retention options, and provide more analytical tools for customer interactions.
Ease of Deployment and Customer Service: BMC Helix ITSM offers cloud-based deployment with extensive configurations suitable for complex IT environments. Its customer service is thorough, especially for complex installations. LiveChat provides quick deployment with a straightforward model that allows rapid integration into business websites, with responsive customer service noted for quick solutions.
Pricing and ROI: BMC Helix ITSM demands a higher initial investment, reflecting its extensive capabilities and yielding long-term ROI through robust service management. LiveChat offers a subscription-based model with lower setup costs, delivering immediate value with an emphasis on quick returns through enhanced customer engagement and sales conversion.
BMC Helix ITSM is a cutting-edge IT service management platform that leads the service management industry. It is built natively for mobile with an intuitive, beautiful, people-centric user experience that makes your whole organization more productive. This platform leverages artificial intelligence to automate and streamline various service management processes. In doing so, it will ultimately make your organization more efficient. This simple-to-use platform is capable of handling even your organization’s most advanced management requirements.
BMC Helix ITSM is a predictive platform that does not simply wait for problems to occur. The advanced analytics software aims to improve your organization’s efficiency by spotting weak areas and then proposing solutions. This platform can improve your resource deployment efficiency by as much as 45% .This is why it is trusted by corporations across a variety of industries.
Key Features
Some of BMC Helix ITSM’s key features include:
Reviews from Real Users
BMC Helix ITSM’s software stands out among its competitors for a number of reasons. Two of these are the robust activity tracking features and the lightweight nature of the solution.
A PeerSpot user who is a technical Program Manager and Site Lead at a computer software company notes the nature of Helix’s task tracking when they write, “The most valuable features I have found are the activity logs. Additionally, the other features where you are able to continuously address issues and are able to annotate notes inside to convey them to the customer. The customer can read the notes and are able to know where you are in the procedures and process of fixing the problem for them. It has a good interactive piece for dialogue with customers where you do not have to interact with them personally, but they can do it on their own just by going into that activity log. This is great for the customer to have the ability to find out how things are being progressively taken care of.”
Another PeerSpot user, who is a Practice Director of Global Infrastructure Services at a computer software company, notes, “Many other tools are similar. I've used these tools and find that they meet my requirements. Helix is more lightweight than these tools. It's a traditional tool that was developed more than 10 years ago. Ease of use is the operative word.”
Premium live chat software with help desk features.
Used by businesses to provide amazing customer service, increase online conversion and improve sales results.
LiveChat is a quality customer service software for companies striving to constantly improve their customer experience.
Easy to implement, easy to pick up from day 1 by customer service agents, easy to use by customers on your website.
Give it a try at https://www.livechatinc.com
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